Staff are excellent. Equipment needs updating and preventative maintenance should be a priority. Stairmaster has been out of order for 3 months. Not enough attachments for machines, ropes, v bars... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Staff are excellent. Equipment needs updating and preventative maintenance should be a priority. Stairmaster has been out of order for 3 months. Not enough attachments for machines, ropes, v bars... See more
Company replied
First time back to a gym in a year, instructor was lovely, personable and made me feel at ease. Spinning Class was brilliant, really enjoyed it and felt great afterwards. Main gym and facilities... See more
Company replied
Great gym with plenty of classes. I do around 4/5 classes per week with Kellie & she is amazing. She pushes you to your full potential, adjusts exercises to fit your physical needs & even offers free... See more
Company replied
My wife and I went to speke JD to register. Coulodn't find a door receptio but one to the swimming pool only. Had to push agreen button to draw attentio.. A youg fit genrleman took us in and allowed... See more
Company replied
Written by the company
Triumph Way, L24 9GQ, Liverpool, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kellie the PT is absolutely brilliant her classes are great. She is very thorough corrects you if your technique is not right which is very rare these days . She will always explain why technique is not right and how it can affect your body.So motivational and passionate about her training.
Kellie is a massive asset to the gym .
Wish she done more classes !!!

Reply from JD Gyms - Liverpool South
Great gym, everyone is so friendly I have been here for a few years and love it, the staff are so friendly and happy to help. I absolutely love the classes they have really helped me with my fitness so much, Kellie is amazing at what she does cannot recommend her classes enough.

Reply from JD Gyms - Liverpool South
This JD Gym is a lovely gym. Staff are very friendly and approachable. Equipment is always being cleaned, I have on several occasions watched under the running machines being cleaned, and the equipment being washed down. The changing rooms and showers are spotless. They have recently appointed a new manager who is absolutely lovely. Kellie the PT is lovely and goes out of her way to help. Her classes are amazing, reading other reviews about equipment not being put back on place, that's not down to the staff that's down to inconsiderate customers, there are signs asking for the weights to be returned to the stations but people just leave them where they want. I have seen PTs etc returning weights to their correct places. Would highly recommend this gym.

Reply from JD Gyms - Liverpool South
Great gym with plenty of classes. I do around 4/5 classes per week with Kellie & she is amazing. She pushes you to your full potential, adjusts exercises to fit your physical needs & even offers free dietary advice. The new manager Rochelle has made a positive difference & is always visible around the gym for any support or advice. All staff are pleasant & helpful & the gym is always clean.

Reply from JD Gyms - Liverpool South
I’ve been a member of the gym for a couple of months. Always clean, equipment in good condition. Sauna and showers are great. Any staff I’ve spoken to have been friendly. I’ve had a few PT sessions from Kellie Jones, she’s friendly, knowledgeable, follows through with sending information. Kellie truly practices what she preaches. I drive past a local JD Gym to go JD Liverpool South. Sheila

Reply from JD Gyms - Liverpool South
This JD gym is the best in Liverpool it has loads of free weights and cardio machines always clean, the staff work hard in keeping the place clean and tidy and are very friendly and are willing to help and give advice when asked. If classes are your thing they have some to choose from. The atmosphere is always nice inside the gym

Reply from JD Gyms - Liverpool South
Jd south Liverpool is the best one in Liverpool the equipment is all clean and the staff are friendly the manger is so helpful a goes out of her to help you. Thank you highly recommended JD south

Reply from JD Gyms - Liverpool South
Liverpool south jd gym .. rude manager and very reluctant to give a pin code and insisting that it will be misused .. absolutely shocking..

Reply from JD Gyms - Liverpool South
Full of kids and no one puts weights away, some people putting towels on machines to “claim” them, for a massive gym, doesn’t have a lot of equipment, although it does always seem buys, not dirty but not spotless either, 99% of equipment in good working order, although I couldn’t find a movable bench to place near cable machine for some workouts I want to do

Reply from JD Gyms - Liverpool South
Gym equipment is broken. Dumbbells are left all over the place and not put back in the correct place.

Reply from JD Gyms - Liverpool South
Fully kitted gym, looks top-notch. I was a member of The Gym for many years prior and although I loved the staff, it looked cheap compared to JD. I absolutely look forward to the 6:15am JDBurn!

Reply from JD Gyms - Liverpool South
Only just joined so can’t comment on the showers or sauna,I live local so probably won’t use. toilets are clean.the gym is big with plenty of equipment haven't had any issues of waiting to use anything, body pump class was great the instructor was very helpful as I’m back to exercise after illness overall good experience I look forward to going .

Reply from JD Gyms - Liverpool South
Marie is an excellent trainer, her spin classes are the best, full of energy and she pushes you, they're so much fun and her HITT classes are challenging but excellent too. There's a lovely supportive gym culture in this gym and a real community spirit, especially with the Body Pump and Combat classes and boot camps
Very happy to make the decision to leave this gym. Some of the gyms were good in the chain, but they ruined those as well with their renovations that actually made the gym worse, not better.
JD Gym South in Liverpool is absolutely a disgrace due to their staff & members, not doing anything with the problems reported to them, plus really dirty.
Big gym with plenty of equipment. Atmosphere is good and the variety of classes available for the price is excellent compared to other gyms.

Reply from JD Gyms - Liverpool South
The staff were so helpful when I joined.lam recovering from a knee replacement and your staff referred me to the equipment I should use

Reply from JD Gyms - Liverpool South
Excellent gym, friendly vibe and there's no waiting around to use the equipment.

Reply from JD Gyms - Liverpool South
This gym is a disaster. There are loads of kids causing chaos with no action taken by staff other than telling them not to behave like that and then they are laughing at the staff behind their back, no wonder why when they don't reinforce policy, just letting anyone in no matter what they do. Management seems completely uninterested in addressing the issue, making it impossible to have a peaceful workout. If you're looking for a serious gym environment, look elsewhere. On the other hand, there is no equipment in the gym to use on cable machines. And then when asked a member of staff he said I should buy my own... Just ridiculous behaviour from staff, a bunch of clowns.

Reply from JD Gyms - Liverpool South

Reply from JD Gyms - Liverpool South
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.