JD Gyms - Liverpool South Reviews 

243
TrustScore 3.5 out of 5

3.7

Triumph Way, L24 9GQ Liverpool, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Staff are excellent. Equipment needs updating and preventative maintenance should be a priority. Stairmaster has been out of order for 3 months. Not enough attachments for machines, ropes, v bars... See more

Company replied

Rated 5 out of 5 stars

First time back to a gym in a year, instructor was lovely, personable and made me feel at ease. Spinning Class was brilliant, really enjoyed it and felt great afterwards. Main gym and facilities... See more

Company replied

Rated 5 out of 5 stars

Great gym with plenty of classes. I do around 4/5 classes per week with Kellie & she is amazing. She pushes you to your full potential, adjusts exercises to fit your physical needs & even offers free... See more

Company replied

Rated 5 out of 5 stars

My wife and I went to speke JD to register. Coulodn't find a door receptio but one to the swimming pool only. Had to push agreen button to draw attentio.. A youg fit genrleman took us in and allowed... See more

Company replied


Company details

  1. Gym

About JD Gyms - Liverpool South

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Triumph Way, L24 9GQ, Liverpool, England, United Kingdom

  • 1518321564

3.7

Average

TrustScore 3.5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(243)

4,488 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Massive change over the last 3 months

Massive change over the last 3 months, staff are more friendly, welcoming and always happy to help. I particularly love the classes which Marks runs… he is motivating enthusiastic and supportive to everyone.

I attend every morning at 5.30am train for 2 hours shower and work. Ladies changing rooms can get busy at that time but nothing you can do about that.
Overall a brilliant gym. X

November 15, 2024
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

😊 Hi there. Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience and the dedication you show each morning.

Keep up the great work! 💪 The JD Gyms Team 💚

Rated 5 out of 5 stars

Marks circuit classes !

Marks circuit classes are one of the best I've ever been to, the only classes that could drag me out of bed to the gym before work 😂 The classes are instructed with high level knowledge, and what makes it better is Mark has lost weight prior to becoming a PT so has the experience of how it feels to be a larger size wanting to train and shift some lbs! The classes are so full of energy and motivation no matter what time of day it is and always have a good laugh along the way which helps 😂

November 15, 2024
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi Chloe, thanks for taking the time to leave a review for Liverpool South and the 5 star rating!

Wow, Mark's classes must be something speciaal if it gets you out of bes and training before work!

Keep up the great work!


Best wishes,
The JD Gyms Team.
💚

Rated 5 out of 5 stars

After having a rota cuff detachment and…

After having a rota cuff detachment and having pins put in my shoulder with a long recovery, I'd lost all hope of training again. I started marks 6:15am burn class. With lots of encouragement at the class I'm now gaining confidence in myself again and achieving more more goals each week 💪 Thanks Mark 😊

November 15, 2024
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Wow! Thanks for the 5star review and comments Stacey. It's really made our day to hear how our team, specifically Mark has helped with your recovery and got you back on track to achieve your goals!😀 Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

I can't recommend this gym highly enough!

"I can't recommend this gym highly enough! The facilities are great, always clean, and equipped with everything you need for a great workout. But what really makes it stand out is the incredible staff, especially class trainer, Mark.

Mark is brilliant—his knowledge, enthusiasm, and dedication to helping me achieve my goals are unmatched. He designs personalized workouts that are both challenging and fun, always pushing me and the classes to do our best. I’ve seen amazing progress since I started training with in his classes, and I actually look forward to every session.

If you're looking for a gym with a positive vibe and expert guidance, this is the place to be. Huge shoutout to Mark for being the best trainer ever!"

November 15, 2024
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi Marc, thanks for the 5star review! It's great to hear your enjoying your experience and we hope you continue to enjoy the various classes available at our Liverpool South gym that mark runs for you and the members.

Don't forget that you get entered into a monthly draw to win a free year if you refer a friend to join! Just ask a member of the team for your referral code next time you are in the gym for them to use when they join 🤞
Keep up the great work👍 The JD Gyms Team 💚

Rated 5 out of 5 stars

Great Gym very friendly

Great Gym very friendly!

We have a great Pt Called Mark
His Boot camp classes are brilliant 🤩

November 14, 2024
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi Annette. thank you for leaving a review! It's great to hear you’re enjoying using the facilities and the Boot camp classes with Mark at our gym! We hope you continue to enjoy your fitness journey with us 💪 Best wishes. The JD Gyms Team 💚

Rated 5 out of 5 stars

Great variety of classes on throughout…

Great variety of classes on throughout the day with a good range of instructors

Mondays Jd Burn class is busy and varied each week with PT Mark who keeps the class fun with great music and challenging workouts.

My friend and l have Mark as our PT weekly . He keeps us motivated and pushes us out of our comfort zone!

November 14, 2024
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi Tracey, thanks for the 5star review! It's great to hear your enjoying your experience and we hope you continue to enjoy the various classes available at our Liverpool South gym and Keep up the great work in your PT sessions with Mark!👍 The JD Gyms Team 💚

Rated 5 out of 5 stars

It is good gym in the liverpool

It is good gym in the liverpool
My trainer is mark and he is the best

November 14, 2024
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi there Max. Thanks for the 5star review! Glad to hear that you are enjoying the gym and your sessions with Mark.

Keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Brilliant

Super clean spacious gym, all equipment spotless and in the excellent condition, easy access and lots of parking.

November 6, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Wow! Thanks for the 5star review and comments Lou. It's really made our day the team in Liverpool will be loving the comments as they are always striving for our expectional standards!!😀 Best Wishes, The JD Gyms Team 💚

Rated 3 out of 5 stars

I love the gym but unfortunately the…

I love the gym but unfortunately the changing rooms and shower area need a thorough cleaning, not a fault of the club but the members, leaving plastic water bottles and razor 🪒 blades in the shower area, could do with a door separating the changing area and toilet as the smell is coming from there.

November 3, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi there

We appreciate your honest feedback and understand your concerns about the cleanliness of the changing rooms and shower area. We strive to maintain a clean and comfortable environment for all our members and will address your concerns with our cleaning team.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

I created a membership 10 days ago and…

I created a membership 10 days ago and haven't yet received the information (barcode etc)

October 17, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi there

Thank you for leaving us a review.

We have a member services team that are able to help you with any membership query or issue you maybe experiencing.

Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/

You can also speak to a member of staff within the gym next time you are there if you prefer.

Best wishes

The JD Gym Team 💚

Rated 5 out of 5 stars

Vgoodery clean and well set out

Very clean and well set out

October 7, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi there Sandy. Thanks for the 5star review! Glad to hear that you are enjoying the gym, we always strive for exceptional standards when it comes to the cleanliness at Liverpool South. Keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Very good

Most gyms u go to your first day you feel like people are watching you this wasn’t the case here

October 11, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

hi Kie, thank you for leaving us a review and the 5 star rating for our Liverpool south gym, the team there will be over the moon with this but more so the comments about how comfortable you felt from the first time you entered the gym!

This is exactly the experience we want for all of our members.


Best wishes,
The JD Gyms Team.
💚


Rated 4 out of 5 stars

Gym is OK but...

Cleaners work really hard and have no stuff to do their jobs properly. Stop cutting corners. Equipment needs a bit of a review/renew...handles with padding missing etc....a bit tatty, pins missing. Whole place needs a bit of refresh

September 30, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hello Dave, thank you for taking some time to leave us a review!
We're always keen to find out what our members think for all aspects of the gym, from cleanliness to equipment/accessories required to improve the experience for everyone at Liverpool South.


So if you'd like to pass on your comments or any suggestions you may have, please send an email to the Manager on liverpoolsouth@jdgyms.co.uk
The JD Gyms Team 💚

Rated 5 out of 5 stars

Gym Staff have excellent customer service : My son had emigrated and he had been…

My son had emigrated and he had been paying for my
Gym membership. I tried to change my bank details but didn’t have the reference number. I went in the gym and the gentleman and lady helped me and had me all set up
Within minutes. Excellent service

September 23, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi Deborah, thanks for the 5star review! It's great to hear that you have had such a good experience so far at our Liverpool South gym. We like to hear that our team are doing the heavy lifting on the admin side of things so you can focus all your hard work on the gym floor 💪👍 The JD Gyms Team 💚

Rated 2 out of 5 stars

E mailed about an induction and got a…

E mailed about an induction and got a swift reply. But then communication stopped and had no induction.

September 19, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

hi Michael, thank you for taking the time to leave us a review.

We are sorry to hear that your fitness journey with us has got off to a slightly stuttering start. We will be sure to forward this onto the team at Liverpool South.

In the meantime, we do have our management team on hand if our PT's are in a class and unavailable at the time you are next in if you need any assistance.

If you have a specific PT in mind, it is usually best to contact them directly as they manage their own diaries. Or the management team can ensure you are booked on at a time when a Trainer is 'on-shift' and available on liverpoolsouth@jdgyms.co.uk

Best Wishes
The JD Gyms Team💚



Rated 5 out of 5 stars

Because My First Time Member

Because My First Time Member. I love it. You can meet new Friend and old friend too

August 19, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Wow! Thanks for the 5star review and comments. It's really made our day 😀 Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Enjoy going the gym with my friends

Enjoy going the gym with my friends

July 21, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

A very clean facility

A very clean facility. Plenty of machines so you never have to wait.

July 14, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 3 out of 5 stars

Good range of classes and…

Good range of classes and weights/machines available. However, no structure for keeping gym organised and today, weights all over, no staff to monitor.

July 15, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi there

Thanks for the 3 star review and comments. 😀 Your feedback really helps us improve our member experience!

Best Wishes,
The JD Gyms Team 💚

Rated 2 out of 5 stars

The toilets was flooded today really…

The toilets was flooded today really bad.

June 30, 2024
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South



Hi there

Thank you for taking the time to leave us a review.

We know that this is frustrating and we are equally as frustrated when this type of thing happens. However, we usually have a maintenance team on site asap to rectify the issue and to minimise disruption for our members.

we are sorry if this matter caused you inconvenience.

Best wishes
The JD Gyms Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look