Staff are excellent. Equipment needs updating and preventative maintenance should be a priority. Stairmaster has been out of order for 3 months. Not enough attachments for machines, ropes, v bars... See more
Company replied
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Staff are excellent. Equipment needs updating and preventative maintenance should be a priority. Stairmaster has been out of order for 3 months. Not enough attachments for machines, ropes, v bars... See more
Company replied
First time back to a gym in a year, instructor was lovely, personable and made me feel at ease. Spinning Class was brilliant, really enjoyed it and felt great afterwards. Main gym and facilities... See more
Company replied
Great gym with plenty of classes. I do around 4/5 classes per week with Kellie & she is amazing. She pushes you to your full potential, adjusts exercises to fit your physical needs & even offers free... See more
Company replied
My wife and I went to speke JD to register. Coulodn't find a door receptio but one to the swimming pool only. Had to push agreen button to draw attentio.. A youg fit genrleman took us in and allowed... See more
Company replied
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Triumph Way, L24 9GQ, Liverpool, England, United Kingdom
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Massive change over the last 3 months, staff are more friendly, welcoming and always happy to help. I particularly love the classes which Marks runs… he is motivating enthusiastic and supportive to everyone.
I attend every morning at 5.30am train for 2 hours shower and work. Ladies changing rooms can get busy at that time but nothing you can do about that.
Overall a brilliant gym. X

Reply from JD Gyms - Liverpool South
Marks circuit classes are one of the best I've ever been to, the only classes that could drag me out of bed to the gym before work 😂 The classes are instructed with high level knowledge, and what makes it better is Mark has lost weight prior to becoming a PT so has the experience of how it feels to be a larger size wanting to train and shift some lbs! The classes are so full of energy and motivation no matter what time of day it is and always have a good laugh along the way which helps 😂

Reply from JD Gyms - Liverpool South
After having a rota cuff detachment and having pins put in my shoulder with a long recovery, I'd lost all hope of training again. I started marks 6:15am burn class. With lots of encouragement at the class I'm now gaining confidence in myself again and achieving more more goals each week 💪 Thanks Mark 😊

Reply from JD Gyms - Liverpool South
"I can't recommend this gym highly enough! The facilities are great, always clean, and equipped with everything you need for a great workout. But what really makes it stand out is the incredible staff, especially class trainer, Mark.
Mark is brilliant—his knowledge, enthusiasm, and dedication to helping me achieve my goals are unmatched. He designs personalized workouts that are both challenging and fun, always pushing me and the classes to do our best. I’ve seen amazing progress since I started training with in his classes, and I actually look forward to every session.
If you're looking for a gym with a positive vibe and expert guidance, this is the place to be. Huge shoutout to Mark for being the best trainer ever!"

Reply from JD Gyms - Liverpool South
Great Gym very friendly!
We have a great Pt Called Mark
His Boot camp classes are brilliant 🤩

Reply from JD Gyms - Liverpool South
Great variety of classes on throughout the day with a good range of instructors
Mondays Jd Burn class is busy and varied each week with PT Mark who keeps the class fun with great music and challenging workouts.
My friend and l have Mark as our PT weekly . He keeps us motivated and pushes us out of our comfort zone!

Reply from JD Gyms - Liverpool South
It is good gym in the liverpool
My trainer is mark and he is the best

Reply from JD Gyms - Liverpool South
Super clean spacious gym, all equipment spotless and in the excellent condition, easy access and lots of parking.

Reply from JD Gyms - Liverpool South
I love the gym but unfortunately the changing rooms and shower area need a thorough cleaning, not a fault of the club but the members, leaving plastic water bottles and razor 🪒 blades in the shower area, could do with a door separating the changing area and toilet as the smell is coming from there.

Reply from JD Gyms - Liverpool South
I created a membership 10 days ago and haven't yet received the information (barcode etc)

Reply from JD Gyms - Liverpool South

Reply from JD Gyms - Liverpool South
Most gyms u go to your first day you feel like people are watching you this wasn’t the case here

Reply from JD Gyms - Liverpool South
Cleaners work really hard and have no stuff to do their jobs properly. Stop cutting corners. Equipment needs a bit of a review/renew...handles with padding missing etc....a bit tatty, pins missing. Whole place needs a bit of refresh

Reply from JD Gyms - Liverpool South
My son had emigrated and he had been paying for my
Gym membership. I tried to change my bank details but didn’t have the reference number. I went in the gym and the gentleman and lady helped me and had me all set up
Within minutes. Excellent service

Reply from JD Gyms - Liverpool South
E mailed about an induction and got a swift reply. But then communication stopped and had no induction.

Reply from JD Gyms - Liverpool South
Because My First Time Member. I love it. You can meet new Friend and old friend too

Reply from JD Gyms - Liverpool South

Reply from JD Gyms - Liverpool South
A very clean facility. Plenty of machines so you never have to wait.

Reply from JD Gyms - Liverpool South
Good range of classes and weights/machines available. However, no structure for keeping gym organised and today, weights all over, no staff to monitor.

Reply from JD Gyms - Liverpool South

Reply from JD Gyms - Liverpool South
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