JD Gyms - Nottingham Reviews 

189
TrustScore 3.5 out of 5

3.7

Ilkeston Road, Chettles Trade Park, NG7 3AG Nottingham, England, GB


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Rated 4 out of 5 stars

It’s a great gym with lots of equipment and plenty of space. The staff are friendly too. You gain entry to the gym using their app which generates a QR code to scan at the the entrance. The only thing... See more

Company replied

Rated 5 out of 5 stars

I love JD gyms!! I went for about 2 years and then moved house so swapped to a different gym closer to me. I hated it, the equipment was old and clunky and something was always broken. It made me re... See more

Company replied

Rated 4 out of 5 stars

Surprisingly a lot of equipment needs tlc (water holders missing, grips missing or loose), not enough weights in the leg press area. another downside is RT QR code generator when you go in and out, h... See more

Rated 4 out of 5 stars

Great gym with alot of equipment but really disappointing the changing rooms doesn't have 24 hour access, I train early morning or late in the evening so there always locked for me. You need a shower... See more


Company details

  1. Gym

About JD Gyms - Nottingham

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Ilkeston Road, Chettles Trade Park, NG7 3AG, Nottingham, England, United Kingdom

  • 1156660901

3.7

Average

TrustScore 3.5 out of 5

189 reviews

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3.7

All reviews

(189)

4,429 reviews in the last 12 months

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Rated 1 out of 5 stars

B tec system can’t get in half the time…

B tec system can’t get in half the time your pt is a nob charging £30 a session and then saying I can’t train with my uncle who would show me what to do going to be leaving this gym and going to pure gym

June 16, 2024
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Reply from JD Gyms - Nottingham

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

I like this gym because It has woman…

I like this gym because It has woman only area too.

June 4, 2024
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Reply from JD Gyms - Nottingham

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 4 out of 5 stars

24/7, some equipment not good

The gym is open 24/7 which is great. There's always personnel available on request for help. However, some of the equipment like the seat of the Pec fly machine, are wobbly, so that feels a little risky. Also, if members were diligent abut reracking weights, it would save everyone a lot of effort and time!

May 23, 2024
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Reply from JD Gyms - Nottingham

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

The most important thing is hygiene and…

The most important thing is hygiene and there is no hygiene in this gym if you read this email don’t get back to me go buy some tissue and liquid to clean

May 22, 2024
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Reply from JD Gyms - Nottingham

Hi there

Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on nottingham@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Rated 3 out of 5 stars

Good location

Good location, nice staff. Like the fact that there is a ladies only room but could definitely be improved. Air con would be nice too.

April 23, 2024
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Reply from JD Gyms - Nottingham

Hi there

Thank you for taking the time to leave us a review.

We are pleased that you told us as all feedback is important and helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Changing rooms

Good gym, but being 24/7 I would like to be able to use the changing rooms 24/7, since I come at night, after 10 I believe they are closed.

April 22, 2024
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Reply from JD Gyms - Nottingham

Hello! Thanks for leaving us some feedback, we appreciate it.

We are a 24-hour gym in Nottingham, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).

We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.

Hope this helps!
The JD Gyms Team 💚

Rated 5 out of 5 stars
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Reply from JD Gyms - Nottingham

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

best gym in notts

April 15, 2024
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Reply from JD Gyms - Nottingham

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐

Best wishes
The JD Gyms Team 💚

Rated 3 out of 5 stars

The machines need replacing.

The machines need replacing as they are very tired.

April 13, 2024
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Reply from JD Gyms - Nottingham

Hi Clare

Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍💚

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Everything good just need be available…

Everything good just need be available to bring a friend on a day pass like the gym and pure gym

April 2, 2024
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Reply from JD Gyms - Nottingham

Hi there

Thank you for taking the time to leave us a review.

We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit.

Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍💚

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Fraudulent cancellation policy

Gym facilities are great. However, should say that their cancellation policy is similar to a fraud. They add 30 day notice period so that they can collect money for an extra month. If you cancel direct debit they add an admin charge on top of the normal membership fee.

March 26, 2024
Unprompted review
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Reply from JD Gyms - Nottingham

Hello

Thank you for your feedback.

To cancel your membership, you simply visit the website and raise a cancellation ticket. I have included the link below:

https://www.jdgyms.co.uk/general-enquiries-form/

We ask that your direct debit remains live until the cancellation has been processed by one of the customer service team. We hope the above is helpful. If you need any assistance with this matter, a member of staff at your gym will be more than happy to help you.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

I don’t like the flat benches you…

I don’t like the flat benches you cannot adjust them

March 17, 2024
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Reply from JD Gyms - Nottingham

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

Restrict access when you cancel

Jd gym they sell the idea of no contract and free to cancel your membership. The moment you cancel they restrict your access to the gym.

I cancelled my membership and there are more than 16 days in my account to access the gym. No I can’t access as I need to fill a form 30 days prior to me cancelling. Are you serious?!
Also to reach customer service BEST OF LUCK WITH THAT.

March 10, 2024
Unprompted review
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Reply from JD Gyms - Nottingham

Hi there

Thank you for leaving a review.

Please can you send an email query through our website and someone from the member service team can look into this for you.
Best wishes
The JD Gym Team 💚

Rated 1 out of 5 stars

Not an ideal experience

It would be great to hold inductions with the named trainers to show around the equipments. Classes are all advanced levels and the instructors do not tell what to do if you are a beginner. It is like figuring out everything by yourself. Moreover, some of the equipments are damaged and no one is there to be informed regarding this.

February 18, 2024
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Reply from JD Gyms - Nottingham

Hi there

Thank you for leaving us a review. Inductions are not compulsory, so you are free to start using the gym immediately after joining if you feel happy to do so.

However, If you would like an induction, please get in touch with your gym directly and a member of the team can help arrange this for you.

Best wishes
The JD Gyms Team 💚  

Rated 3 out of 5 stars

The changing rooms/showers need to be…

The changing rooms/showers need to be open earlier. I joined this gym as I knew it was 24hrs with changing rooms and showers, however I did not know that the changing rooms and showers do not open until 6am. This is my starting time for work so doesn't work very good for me.

January 28, 2024
JD Gyms - Nottingham logo

Reply from JD Gyms - Nottingham

Hello! Thanks for leaving us some feedback, we appreciate it.

We are a 24-hour gym in Nottingham, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed for the safety of our members (i.e. the main changing rooms and saunas).

We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.

Hope this helps!
The JD Gyms Team 💚

Rated 5 out of 5 stars

The hall is large

The hall is large, has many appliances, and the place is clean

January 26, 2024
JD Gyms - Nottingham logo

Reply from JD Gyms - Nottingham

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Nice GYM

All the things are great. The only negative point is that most of the times it is crowded.

January 19, 2024
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Reply from JD Gyms - Nottingham

Hi there

Thanks for the great review! It's wonderful to hear you're enjoying your fitness journey with JD Gyms 💪

Best wishes from all of the JD Gyms Team💚

Rated 4 out of 5 stars

Worth the money

Great that it’s 24/7 open
Great equipment although not everyone puts weights back (get that everywhere)
Great staff
The only bad thing is the showers (I don’t think the showers are good at all) they stay on for 2 minutes if that.
Last gym I sent supplies towels (David Lloyds)

January 9, 2024
JD Gyms - Nottingham logo

Reply from JD Gyms - Nottingham

Hi there

Thank you for taking the time to leave us a review.

We aim to deliver a fantastic experience, so that everyone can find their fit. Many thanks for providing us feedback.

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars
JD Gyms - Nottingham logo

Reply from JD Gyms - Nottingham

Hi there

Thank you for taking the time to leave us a review.

We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍

Best wishes
The JD Gyms Team 💚

Rated 3 out of 5 stars

The gym environment is nice

The gym environment is nice, good equipments but some of it needs replacing or fixing. Unfortunately the membership is not really friendly. Also there is a gender bias e.g several rooms ment for female only but none for men only.

January 7, 2024
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Reply from JD Gyms - Nottingham

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

If there is anything you are specifically unhappy with, we would urge you to inform the General Manager of your gym so that they can look into the circumstances and help to rectify without delay. You can reach them on nottingham@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

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