I AM VERY MUCH DISAPPOINTED I SENT LOT OF E MAILS TO RESOLVE MY ISSUES TO ACCESS THE GYM EVEN I PAID AND MY DIRECT DEBIT IS BEEN GOING AND FROM LAST 2 MONTHS THEY DID NOT RESPONDED AND RIVERT FOR MY E... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great gym but the amount of complaints you must get about the air conditioning barely blowing anything out is frustrating I'm a multi member and this is my nearest gym and noticed this is the only jd... See more
Company replied
Thanks to my brother and Mike at JD Gyms Oldbury, I was able to get in a session while in Birmingham visiting family. Good size gym on two levels. Well equipped with a modern feel. Cardio and free wei... See more
Company replied
I've been going to JD gyms for around 3 months now and I haven't got a complaint to give them as of yet. All the staff are really polite and all the equipment is top of the range so no set backs whils... See more
Company replied
Company details
About JD Gyms - Oldbury
Written by the company
Contact info
Birchley Island, B69 4RJ, Oldbury, England, United Kingdom
- 0121 227 3473
3.8
Great
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We are first day in gym..but my pin…
We are first day in gym..but my gym pin number are not scan your gym..
July 19, 2024
Reply from JD Gyms - Oldbury
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
To gain access to the gym, you just need to download the JD Gyms app and scan in with the QR code.
Best wishes
The JD Gyms Team
Great equipment and friendly staff
Great equipment and friendly staff
Amazing classes by Kayleigh , who pushes you and give great advice in classes and is friendly to all
Sams bootcamp classes are brutal but great with always a great turnout
Would really like to see more ab classes on of an evening
Toilets need regular checks and cleaning and soap dispensers can be empty for days at a time - though this can be easily sorted😉
July 27, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Great gym
Great gym. Been going here for a year now, equipment’s top tier. Loads of variations. Would recommend. Great staff too, especially Adam. Very helpful
July 20, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Great gym!!!
July 10, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Oldbury
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Very good gym with very helpful staff
June 30, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
great gym the equipment was great
June 15, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐
We aim to provide our members with a safe, clean and friendly environment. It's great to hear you enjoy using the gym overall!
Best wishes
The JD Gyms Team 💚
Best gym within the area
Gyms always clean and great trainers on hand to help all members
June 11, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
No air con
No air con, always breaks down, left without it for weeks on end, message them they say awaiting parts, same old same old. Going elsewhere - would not recommend atall.
May 30, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Kayleigh does a brilliant body pump…
Kayleigh does a brilliant body pump class every Monday. I moved from West Brom to Oldbury because the environment is cleaner and the equipment is better.
May 13, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Customer service is a absolute joke !!
Customer service is a absolute joke !!!
I've requested to simply downgrade my membership and its taken almost a month for them to reply saying they will cancel the membership but after they take the following payment for the next month too ? I simply wanted to downgrade and its taken such a effort for someone to not acknowledge my request and tells me there cancelling and now I'm thinking how long will I be waiting for my response now ... its just not good enough compared to other gyms ... Also the barcode scanner to get in and out is also terrible and constantly have issues and see others having the same problem.
May 15, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
We are very sorry that you have not been responded to within a timely manner. Our team are experiencing a high volume of enquiries at present.
We understand that this is very frustrating for you and are working really hard to resolve this.
Best wishes
The JD Gyms Team
Brilliant gym
Brilliant gym, brilliant equipment and brilliant staff ! Especially Dario, his customer service and skills with personal training is outstanding !
May 1, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Reply from JD Gyms - Oldbury
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Had a great induction with Dario today
Had a great induction today, great gym can’t wait to get started 🙂
April 25, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
i am still waiting to gain entry to the…
i am still waiting to gain entry to the gym of choice
March 28, 2024
Reply from JD Gyms - Oldbury
Hi there
If you are struggling to gain access to one of our gyms, please either give the gym a call and speak to a member of staff or alternatively, We have a member services team that are able to help you with any membership query or issue you maybe experiencing.
Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/
Best wishes
The JD Gym Team 💚
10/10 Gym!
I have been coming to JD Oldbury since it opened, it is by far the best gym in the area - new equipment, super clean and helpful staff and personal trainers. Kayleigh has been especially supportive throughout my time at JD Gym!
April 1, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
Great gym and friendly staff
Great gym and friendly staff, the manager Adam is exceptionally helpful and very friendly.
I do personal training with Kayleigh and I can’t express how much she has changed my life. She has helped me to rebuild my confidence and gain knowledge in the gym I really enjoy my sessions I couldn’t imagine training without her!
April 1, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Thank you for leaving a wonderful 5 star review! It's great to hear your enjoying your PT sessions with Kayleigh! Keep up the great work 💪 We will be sure to pass this onto the team!
Best wishes
The JD Gyms Team
10/10 Gym
I previously frequented Pure Gym, but found it to be quite small compared to JD Gyms. Ever since I made the switch, I've been actively engaging in personal training sessions and attending regular classes, thoroughly relishing my experience here. Presently, I receive personal training sessions from Kayleigh, who is truly exceptional! She continuously motivates me to achieve the objectives we established initially, leading to a considerable boost in my confidence both at the gym and in my personal demeanor. Moreover, the gym maintains impeccable cleanliness and orderliness, with the staff consistently displaying a cheerful willingness to address any inquiries.
March 25, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Thank you for leaving a wonderful 5 star review! It's great to hear your enjoying the classes and it sounds like you are doing great in your PT sessions too! Keep up the great work 💪 We will be sure to pass this onto the team!
Best wishes
The JD Gyms Team
I’ve been going to this gym since it…
I’ve been going to this gym since it opened and would never go anywhere else. The equipment is of a high standard, and never broken. The PTs are so friendly and welcoming, they always make time to say hello or answer any questions.
I PT with Kayleigh there, and she has really pushed me to live up to my potential, and puts on the best classes!!
March 29, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
Great Gym
Great Gym!
The staff at JD Gyms are very nice and helpful especially Kayleigh one of the personal trainers. Great classes and the cleanliness of the gym is great.
March 29, 2024
Unprompted review
Reply from JD Gyms - Oldbury
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.