JD Gyms - Preston Reviews 

361
TrustScore 4 out of 5

4.2

Port Way, Tustin Court, PR2 2YQ Preston, Ashton-on-Ribble, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This is the single worst gym ever (preston JD) - small - only 1 of each machine and overcrowded to the max. Honestly its cheap compared to total fitness but there is a sheer difference in standard. It... See more

Rated 5 out of 5 stars

I absolutely love the body combat classes, I’ve been going for about a year now and Eleanor and Olgas Monday, Wednesday Saturday and Sunday classes are phenomenal. High energy classes, really motivati... See more

Company replied

Rated 5 out of 5 stars

Good day 12.30 burn followed by Abs , taken by Jen ,the usual guy Dylan is away this week , chose a good coach willing to do Tuesday and Thursday .Dylan , is good so hard to think someone could keep... See more

Company replied

Rated 5 out of 5 stars

Wow 🤩 new manager Chris made a huge impression today , fantastic team player , looks like he is going to be customer focused. .Due to holidays ,illness and some of the team changing roles or leaving... See more

Company replied


Company details

  1. Gym

About JD Gyms - Preston

Written by the company

Membership Help

Find a Gym

Membership Help

Looking for a gym with incredible energy, state-of-the-art gym equipment and everything you need to achieve your fitness goals? At JD Gyms, our premium facilities are designed to help you train harder, feel better, and achieve more.

From expansive free-weights areas, industry-leading cardio machines, and dedicated functional fitness zones to luxury changing rooms, saunas and loads of fitness classes running every month*, we're here to help you get the most out of your workouts. Whether you're focused on weight loss, strength training, muscle building or overall fitness, our gyms have got you covered.

We've been raising the bar since 2014, redefining what people should expect from a gym membership, combining premium facilities with affordable prices to deliver an experience that stands out from the crowd. With over 100 gyms across the UK, we're one of the fastest-growing fitness brands, helping thousands of members stay motivated, build confidence and reach their goals every day.

It's time to stop settling for average gyms and workouts. Join a welcoming community of like-minded members at a gym near you, and enjoy access to top-tier equipment, unlimited fitness classes and flexible gym memberships.

You can find us by visiting www.jdgyms.co.uk *Facilities vary by club, see individual gym pages on our website for details.

Contact info

  • Port Way, Tustin Court, PR2 2YQ, Preston, Ashton-on-Ribble, United Kingdom

  • 1772282976

4.2

Great

TrustScore 4 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(361)

4,620 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer service non existent

Customer service non existent. I have been waiting two weeks on a cancellation request, no number to call customer services. You can only contact them through an online form and they don’t respond.

May 17, 2024
Unprompted review
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for taking the time to leave us a review, all feedback is always welcome as we are continually striving to improve our service.

When cancelling your membership, we ask kindly that you fill in a cancellation form. The link for this is on our website but I have also included below for your convenience. https://www.jdgyms.co.uk/general-enquiries-form/ Once this has been submitted, our team will check the details of your membership and process the cancellation for you.

We do ask for 30 days' notice to ensure our team have time to process everything and that your exit from JD gyms is a swift, efficient process. If this hasn't been the case, please reply to the email they have sent you and our team will endeavor to assist you in anyway possible.

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Poopoo

Only 1 pec Dec in the whole gym. The WiFi hardly ever works. I can never get signal in the gym so I basically have no phone while I workout!

April 26, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

If you want a proper work out this…

If you want a proper work out this works, changing area at times are poor, would help if members could put their crap in the bins.
There are some good PT 's if you need extra care

May 4, 2024
Unprompted review
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

Friendly atmosphere

Friendly atmosphere. good instructors

May 4, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

Best gym

Great place equipment & people

April 22, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

clean , 24 hours,equipment A+

clean , great equipment. facility's appropriate
24 hour access is a bonus

April 26, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

So far so good

So far so good, my experience at the gym has been good.

April 23, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 2 out of 5 stars

Equipment is cheap and not maintained…

Equipment is cheap and not maintained well

April 25, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

I love going

I love going. It’s clean. It’s modern. It’s got very helpful staff and I’m never disappointed

April 14, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

hostile and security are racist.

hostile and security are racist.

March 31, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this. If you feel that any of our staff have acted in a way that should offend you then please report this to the General Manager for them to investigate. you can email them on preston@jdgyms.co.uk

All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Really enjoying JD

Really enjoying JD, staff are friendly and helpful. The classes are great and the gym has all the equipment I need.
What more can I ask? 🙂

March 27, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

Rated 5 out of 5 stars

Excellent

Friendly, Informative staff
Good atmosphere
Really enjoyed my trial visit - hence why I joined up on a monthly basis

March 27, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

Rated 5 out of 5 stars

Best place to invest time

Best place to invest time. Gym is perfect and has plenty of workout machine’s. Best and accessible for everyone around Preston.

March 26, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

Rated 3 out of 5 stars

Generally this is a good gym.. BUT…

Generally this is a good gym - gets very busy but there is plenty of equipment so I’ve never had to wait to access a machine. Staff are lovely.
BUT… the gym really smells bad! Perhaps inevitable when busy but surely something could be done. This eve was particularly bad.. I nearly left early it was so bad.

April 2, 2024
Unprompted review
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi Andrea

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Very good gym

Very good gym, clean and tidy. Staff are always helpful.

Busy gym so could do with a lot more equipment/machines

March 30, 2024
Unprompted review
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for leaving us a review, we love to hear that you are enjoying your gym experience with us ⭐

We appreciate your feedback and will use this to help us improve our service in the future.

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

A well priced gym

A well priced gym, a good selection of classes, led by good instructors. Plenty of equipment to use and all areas very clean and tidy. Seila is an asset to this gym, hardworking and always helpful and pleasant. All staff are helpful and it is easy to find someone to speak to if needed. Plenty of on site safe parking available. Well done to the cleaning team, staff and instructors.

March 25, 2024
Unprompted review
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

Rated 5 out of 5 stars

Great experience

Great experience

March 19, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for leaving a 5 star review! It's great to hear you're enjoying using the facilities at our Preston gym, we will be sure to pass this onto the team!

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Too busy of a gym

Too busy of a gym, no parking, still yet to receive confirmation that they have cancelled my membership. Just a joke really.

February 25, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for your review.

So long as you've submitted your cancellation request using our contact form, someone will process that and confirm via email for you. That's all you need to do:

https://help.jdgyms.co.uk/support/tickets/new

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Really helpful JD people

Really helpful JD people, great kit, good sauna...

March 5, 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thank you for leaving a 5 star review! It's great to hear your enjoying using the facilities! We will be sure to pass this onto the team!

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Thanks so much for the 5 star review! Glad to hear that you are enjoying the gym, keep up the great work!!  

Best wishes
The JD Gyms Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look