JD Gyms - Rochdale Reviews 

290
TrustScore 4 out of 5

4.0

Rochdale Exchange Shopping Centre, Hunter's Lane, OL16 1YL Rochdale, England, GB


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Rated 5 out of 5 stars

Great gym with accessibility and variety in equipment. - variety of cardio, free weights and machines to assist you with every fitness need you have whether beginner or expert - open 24 hours,... See more

Company replied

Rated 1 out of 5 stars

JD has really deteriorated. I used to love this gym. Machines are constantly broken, most the cable back machines are off all the time or those that work (I use work loosely) are knackered. Whoever so... See more

Company replied

Rated 4 out of 5 stars

Helpful staff when wish to know a detail re equipment. Appreciate air conditioning Good classes at no extra cost and good range of classes to choose from Good toilet, shower facilities and locker a... See more

Rated 5 out of 5 stars

It took me and another 'newbie' a few minutes to gain access to the gym using the QR code and scanner. It seems a bit 'hit and miss'. We had the same problem trying to get out too! Some regular mem... See more

Company replied


Company details

  1. Gym

About JD Gyms - Rochdale

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Rochdale Exchange Shopping Centre, Hunter's Lane, OL16 1YL, Rochdale, England, United Kingdom

  • 1706395447

4.0

Great

TrustScore 4 out of 5

290 reviews

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4.0

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(290)

4,582 reviews in the last 12 months

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Rated 2 out of 5 stars

There are no staff on shop floor

There are no staff on shop floor, sitting in office all the time. No one to supervise conduct and misbehaving. No one to tidy up in case of misbehaving. Music too too loud, spoke to manager with no avail, so I gave up, have to put earphones volume to max in order to listen to my own preferences or speak to someone on phone.

May 10, 2025
JD Gyms - Rochdale logo

Reply from JD Gyms - Rochdale

Hello Hussam - Thanks for taking the time to leave this review. If you are ever struggling to see a member of staff out on the gym floor, please press the green buzzer near the turnstile gates and this will alert someone to come over and assist you further!
The JD Gyms Team 💚

Rated 5 out of 5 stars

Only started using the gym but I am…

Only started using the gym but I am most impressed with the amount of equipments available to use, also the fact that it runs 24/7

April 11, 2025
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Reply from JD Gyms - Rochdale

Hello - Thanks for taking the time to leave this review! We know that everyone likes to workout at different times so being open 24/7 means we can provide for everyone at anytime! We are happy to hear you’re enjoy using the gym!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

JD gym Rochdale

JD gym in Rochdale is amazing! I can’t recommend Salaha enough! She’s not just an incredible personal trainer, but a genuinely kind and uplifting person. My friend was struggling with confidence and felt really out of place at the gym, but from the very first session, Salaha made her feel welcome, supported, and empowered. She created a safe and positive space, tailored the workouts to build both strength and confidence, and celebrated every bit of progress along the way. The transformation in my friend, physically and mentally, has been amazing to witness. If you’re looking for someone who truly cares and knows how to bring out the best in you, Salaha is the one!

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love JD Gyms Rochdale

Absolutely love JD Gyms Rochdale! The facilities are clean, there's a great variety of equipment, and the atmosphere is super motivating. A special shoutout to Salaha, one of the personal trainers – she's incredibly knowledgeable, supportive, and really pushes you to be your best. Highly recommend if you're looking for a gym with a positive vibe!

April 9, 2025
Rated 1 out of 5 stars

I’ve attended jd Rochdale for 2 years

I’ve attended jd Rochdale for 2 years, on Friday the door was open which is unusual. I had my badge ready to scan, I presumed the scanners were broken due to the door being open as I walked in. One of your staff members called YOUSUF very abruptly told me to scan my badge, ill mannered no please or thank you. I have no issues with following the rules but I do have an issue with being spoken to like that when attending a gym I’ve been paying towards for two years. He then pointed & said “go to the office whist she scans you in” again no manners like I’m a primary school infant. I went back out the gym & scanned in. I then politely asked for his name, he replied “why what’s the problem” in an aggressive tone. I advised I wanted to take it up with management how he addressed me as I felt very belittled. He then continued to shout “bye” at me multiple times. I went to the changing rooms & come back to the office to see if the manager was on sight to address this issue, there was no manager & I was advised she would not be in for 5 days, which is ludicrous. I explained I was unhappy with how he treated me upon entering the gym, I was dismissed by both CHARLOTTE & YOUSUF. I wasn’t given any complaints process or apology for this behaviour. YOUSUF then stepped towards me whilst I was explaining how this is unacceptable behaviour whilst he was at work, he stepped towards me very aggressively making me feel intimidated & scared to be in the gym with a grown man, although he is only small I am a woman & this was very threatening. I came to leave the gym after my work out & my badge was disabled so I was locked in the gym. I went to the office knocked & got no answer, there was no staff in eye shot of the whole bottom floor of the gym. So I was locked in after I’d just been intimated by a grown man. Another member of the gym had to let me out using there pass. I have since emailed twice with no response, I rang today multiple times to speak to a manager. I spoke to LAURA, I explained the situation, she did not once apologise or make me feel at ease, she again was very rude & dismissive. She said “well no one has complained about him before in two years he’s been here” which is outrageous. She was no help & my badge is STILL disabled whilst I’m paying for my membership, this needs to be addressed I want my money back & I will no longer be a customer of this terrible service from your vile staff. I know this is all on camera too, I’d like the footage so I can report further. I believe he was instigating an argument/fight as he used an aggressive tone & stepped very close to me whilst doing so. You need to be careful of this in future as I don’t believe he would act this way towards a man but it could escalate if he was to do the same to anyone else! This is clearly not been prevented after my conversation with LAURA. I would like this addressed, I want my money back & i would not advise to attend JD ROCHDALE unless you want to be belittled by there unruly staff who are not managed & allowed to run wild in the gym. Bare in mind I’m a small 22 year old girl who has NEVER experienced such issue in my life.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

I love this gym

I love this gym. Especially the classes. The price is really affordable too.

April 1, 2025
Unprompted review
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Reply from JD Gyms - Rochdale

Hi, thanks for the 5star review! It's great to hear your enjoying the classes at our Rochdale gym. Keep up the great work👍
The JD Gyms Team 💚  

Rated 1 out of 5 stars

I canceled my direct debit before the…

I canceled my direct debit before the monthly subscription as i will not be able to freeze the subscription being traveling for almost 6 months so I find while was in the entrance that my subscription was disabled before the monthly payment was due by 4 days which is really disappointing and now JD got 4 days form my subscription intentionally also didn’t even find any one to support Rochdale GYM

Unfortunately i will leave the country Sunday morning and will never again be a JD GYM member

February 26, 2025
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Reply from JD Gyms - Rochdale

Hi there

We understand your frustration with the situation. It's disappointing to hear that your subscription was disabled before your monthly payment was due, especially while traveling.

We strive to provide a seamless experience for all our members, and we'll take your feedback into account to improve our processes.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

It’s not bad gym

It’s not bad gym, problem
It’s if I what trading 3 -5 mot I g it’s it good , because too floor it’s close

February 22, 2025
Unprompted review
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Reply from JD Gyms - Rochdale

Hi there

We appreciate your feedback. We value your input and will take it into consideration as we continue to improve our facilities.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

The classes are really good there are…

The classes are really good there are some amazing instructors. The only downside there is no booking system so after Christmas and when there are offers on they are very overcrowded. A number of members have left because of this.

February 16, 2025
Unprompted review
JD Gyms - Rochdale logo

Reply from JD Gyms - Rochdale

Hi there

We appreciate your feedback.

We value your input and are always striving to improve our services. We are actively exploring solutions to address this issue and provide a more seamless experience for our members.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

A great gym

Machines weren't overly complicated to use provided you know how to use them, and for machines (such as the treadmill) which I haven't used before, it was easy to figure out how to use. people are very nice and helpful if you need it, and it has easy signing up process. the staff are also friendly and nice. overall a good experience so far

February 12, 2025
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Reply from JD Gyms - Rochdale

Hi there

Thank you for your kind review! We're thrilled to hear you've had a positive experience so far.

We strive to make our equipment user-friendly and accessible for everyone, and we're glad you found it easy to navigate. We appreciate your feedback on our staff's friendliness and helpfulness.

We're committed to providing a welcoming and supportive environment for all our members.

Best wishes
The JD Gyms Team 💚 

Rated 5 out of 5 stars

I think the gym is just great

I think the gym is just great, it’s always clean aswell and comfortable

February 6, 2025
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Reply from JD Gyms - Rochdale

Hi there

Thank you for your kind words! We're delighted to hear you're enjoying our gym and appreciate your feedback on our cleanliness and comfort.

We strive to provide a welcoming and enjoyable environment for all our members.

Best wishes
The JD Gyms Team 💚 

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful

January 27, 2025
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Reply from JD Gyms - Rochdale

Hi there

We appreciate your kind words about our staff. We're glad you had a positive experience.

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great gym

Great gym, good vibes only thing is it’s pretty much always busy and often find myself struggling to get a machine. Great overall tho

January 10, 2025
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Reply from JD Gyms - Rochdale

We appreciate your feedback and are glad you enjoy the positive atmosphere at our gym.

We understand that finding a machine can be challenging during peak hours. We're always working to improve our facilities and member experience.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Old kettlebells have no weights on…

Old kettlebells have no weights on them. Not enough benches downstairs , some women don't feel comfortable going upstairs with all the men

November 22, 2024
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Reply from JD Gyms - Rochdale

Hi Claire, thank you for taking the time to leave us a review, we are disappointed with the 2* rating but even more so that you believe that some members feel uncomfortable in certain areas of the gym as we pride ourselves on providing a friendly and inclusive environment for absolutely anyone to exercise and we have a broad range of members on board with us.

You are more than welcome to request certain pieces of equipment directly to the management team on: Rochdale@jdgyms.co.uk

In the meantime, we would encourage you or any members that feel uncomfortable to ask a Fitness Coach/Manager to assist you/them until the area becomes a 'comfort zone' and not uncomfortable 😊💪


Best wishes,
The JD Gyms Team.
💚


Rated 1 out of 5 stars

I fully believe the black mould all…

I fully believe the black mould all over the ceiling upstairs paired with the AC pushing it around is actually dangerous to breathe in, the only fresh air is some manky pipes that are fitted into the ceiling that lead to the roof

November 21, 2024
Unprompted review
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Reply from JD Gyms - Rochdale

Hi there

We understand your concern about the conditions you experienced. We take all feedback seriously and will investigate this matter further. Your health and safety are our priority.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

New Equipment needed

As a new member to the gym I'd like to say the layout is great and clean, the only down side for me some of the cable machines could do we some maintenance or replacing and new bars and ropes are needed for all of these machines.

November 5, 2024
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Reply from JD Gyms - Rochdale

Thanks for leaving us some feedback. Sorry if we have some equipment out of order/not up to our exceptional standards at the moment, we're working to get that back in action/replaced as quickly as possible. Whilst still safe to use, the team will keep small equipment items on the gym floor for use until replaced.


Alternatively please do not hesitate in picking the brains of our Personal Trainers in Rochdale as they will no doubt have a weird/wonderful alternative for you if a piece of equipment is out of action Keeping you on track to smash your goals💪 The JD Gyms Team 💚

Rated 1 out of 5 stars

Unfriendly staff

I have been going to JD gym for many years and never had an issue with any member of staff however during staff turnover where new ones have joined, I’ve found one in particular to be unpleasant. She seems to give dirty looks for no reason, and in a place where you’re supposed to feel comfortable, I’ve found myself feeling quite the opposite. I don’t know if it’s just towards me, or if she does it to other females who go but it is highly unprofessional and has actually stopped me going to the gym as much as I used to and I’ve considered moving to a different gym. I don’t write reviews but it has been on my mind for a while as it’s been happening a lot. The date isn’t specific as it has happened over a period of time.

This isn’t a fake complaint, I have used a fake name and email as I’d rather it not get any worse.

September 1, 2024
Unprompted review
JD Gyms - Rochdale logo

Reply from JD Gyms - Rochdale

We appreciate you taking the time to share your feedback. We understand that feeling comfortable and welcomed at the gym is essential, and we are sorry to hear that you've had a negative experience. We take all feedback seriously and will use it to improve our services.

Best wishes
The JD gyms Team

Rated 5 out of 5 stars

It's clean tidy and easy to navigate…

It's clean tidy and easy to navigate around equipment. Nice atmosphere too 👌

October 21, 2024
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Reply from JD Gyms - Rochdale

Thank you for taking the time to leave us a review Justin. We aim to deliver a fantastic experience through our exceptional standards and world class service for everyone to come and smash their goals!
Best Wishes
The JD Gyms Team
💚

Rated 5 out of 5 stars

banging gym great equipment and sauna…

banging gym great equipment and sauna and a lot of space and easy to workout

October 1, 2024
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Reply from JD Gyms - Rochdale

Hi Akhi, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Rochdale gym. Keep up the hard work on the gym floor and relaxation in the sauna!The JD Gyms Team 💚

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