JD Gyms - Rugby Reviews 

274
TrustScore 4 out of 5

3.9

90 Newbold Road, CV21 2YX Rugby, England, GB


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Rated 3 out of 5 stars

Overall, the gym is spacious, clean and fairly well equipped, so it has most of what you need for a good workout. However, there are a few things that could definitely be improved. Some of the... See more

Company replied

Rated 4 out of 5 stars

Basic equipment . Equipment is in good condition. Some faults I noticed: Not enough sanitary stations to wipe down equipment after and before use. Should be more than one leg curl machine... See more

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Rated 5 out of 5 stars

Only used the gym twice so far but each time I’ve never had to wait to use any equipment. The machines look well looked after but for one, (the pec fly) the seat could not be put in different posit... See more

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Rated 4 out of 5 stars

Affordably priced with a large space and cardio section. Lack of gym instructor to give exercise advise/plan which we can book like othee gym. No stream/sauna facility. Only one back extension

Company replied


Company details

  1. Gym

About JD Gyms - Rugby

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • 90 Newbold Road, CV21 2YX, Rugby, England, United Kingdom

  • 1788228089

3.9

Great

TrustScore 4 out of 5

274 reviews

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3.9

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(274)

4,582 reviews in the last 12 months

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Rated 2 out of 5 stars

Painfully annoying

I’ve bought and paid for a membership less than a week ago at JD gym but it doesn’t work apparently there’s a problem with my debit card but they’ve taken money out of my account so I don’t see how there can be a problem there solution was I have to knock on the door everytime I enter the gym since my account doesn’t work even though I have paid

April 7, 2025
Rated 1 out of 5 stars

Staff were helpful, but…

Staff were helpful, and knowledgeable. However, with nothing to wipe down equipment or any hand sanitizer (unless I missed it, but I did three laps around the gym and couldn’t find any) I found it a very dirty place to train.

I also found some of the clientele challenging to be around. I am interested in general fitness, not just weight lifting, and it seemed to me that most members were there specifically to weight train. I understand this is a hard thing to manage from a company point of view, as you had plenty of CV equipment, but it is one of the main reasons I felt uncomfortable in the gym.

A more “inclusive” environment could be cultivated.

April 5, 2025
Rated 5 out of 5 stars

Great gym

Great gym, nice environment, new equipment, fair pricing, friendly staff. I highly recommend it :)

March 25, 2025
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Reply from JD Gyms - Rugby

Hi - Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym! We hope you continue to enjoy your fitness journey with us 💪
Best wishes, The JD Gyms Team 💚

Rated 1 out of 5 stars

Go to another gym, cancellation process deliberately deceptive.

I would recommend you don't go here and seek a different gym, the cancellation process is deliberately complicated and they waited weeks after i filled out their cancellation form to inform me i hadn't filled in my address and birthdate and therefore couldn't cancel even with the other information i provided, i still had to pay even though i haven't been back all because of their silly 14 day cancelation window.

February 19, 2025
Unprompted review
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Reply from JD Gyms - Rugby

Hi there

Thank you for your feedback.

To cancel your membership, you simply visit the website and raise a cancellation ticket. I have included the link below:

https://www.jdgyms.co.uk/general-enquiries-form/

We ask that your direct debit remains live until the cancellation has been processed by one of the customer service team. We hope the above is helpful. If you need any assistance with this matter, a member of staff at your gym will be more than happy to help you.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Clean gym, loads of equipment and friendly people

Can't fault it really.
I went to look around the Rugby gym a few years back and didnt get a great vibe (excessively loud music and lots of 'roid heads').

I signed up a few weeks and it has been great. Music is at a reasonable level (albeit usually god awful drill music), staff are helpful, and gym-goers are all pretty friendly.
I've yet to find a machine out of action, there is a huge selection of free weights and cardo machines, and the variance of machines is superb. Everything is clean and well maintained, and locker rooms are a good size.

Cons:
- Can get quite busy (even at 6am), although usually doesn't cause an issue given the large range of equipment.
- Parking is a free for all, with the entrance often narrowed by lazy parkers.
- Small niggle, but the showers staying on for more than 15 seconds at a time would be good. Makes showering a right faff.

Monthly rolling contract is a game changer too. I genuinely believe they get loads more sign ups by doing this, as people are more willing to give it a try.

February 27, 2025
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Reply from JD Gyms - Rugby

Hi there

Thank you for taking the time to share your detailed review. We appreciate your honest feedback and are glad to hear you've had a positive experience at the gym.

It's great to hear that you've found the gym to be well-equipped, clean, and with friendly staff. We understand your initial reservations about the atmosphere, but it's encouraging to hear that your experience has been positive since joining.

We strive to create a welcoming environment for all members and will take your feedback regarding the music into consideration. We also understand your concerns about the parking situation and the shower timers. We will look into these issues to see how we can improve the overall experience for our members.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Great gym, needs spray bottles

Great gym , wide range of machines to use and nice layout of the gym , different areas for different machines ect. Always well ventilated and music at a good level. However , there are no disinfectant spray bottles or paper towels anywhere to spray down equipment after use and there aren’t many staff about

February 12, 2025
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Reply from JD Gyms - Rugby

Hi there

Thank you for your kind words about our gym. We appreciate your feedback about the cleanliness of the equipment. We strive to maintain a clean and hygienic environment for all our members.

We will look into providing disinfectant spray bottles and paper towels for our members to use. We are also working on increasing staff presence to ensure a more responsive and helpful experience.

Best wishes
The JD Gyms Team 💚 

Rated 4 out of 5 stars

Lots of gym equipment but only having 2…

Lots of gym equipment but only having 2 assessable toilets/showers after 10 is a bit rubbish, literally cant shower, i have a 20 mile drive home so would be nice to have a shower after a work out especially with more an more people coming later on at night

January 12, 2025
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Reply from JD Gyms - Rugby

Hello! Thanks for leaving us some feedback, we appreciate it.

We are a 24-hour gym in Rugby
, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).

We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.

Hope this helps! The JD Gyms Team 💚

Rated 4 out of 5 stars

Great equipment

Great equipment, good environment, nice clean facilities. All in all a great place to work out.

January 13, 2025
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Reply from JD Gyms - Rugby

Hi there

We appreciate your kind words and are glad you enjoyed your experience. We strive to provide a positive and comfortable environment for our members.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Very good gym

Jd gyms rugby is very good because they have up to date equipment with an amazing range of equipment with a wide range of dumbbells for you to choose from depending on your strength

January 15, 2025
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Reply from JD Gyms - Rugby

Thank you for your kind review!

We're thrilled to hear that you're enjoying our gym's equipment and the variety of dumbbells we offer.

We strive to provide our members with the best possible fitness experience, and your feedback is greatly appreciated.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

I tried to cancel my membership due to…

I tried to cancel my membership due to relocation and no longer being able to access the gym as it is more than 3 hours away from where I live. I was asked to send multiple cancellation emails and tickets, just to never get an answer back more than 3 weeks later and I have been charged for a month which I cannot even exercise. This is a joke and should not be possible.

November 4, 2024
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Reply from JD Gyms - Rugby

Hi there

Thank you for leaving us a review.

We have a member services team that are able to help you with any membership query or issue you maybe experiencing.

Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/

You can also speak to a member of staff within the gym next time you are there if you prefer.

Best wishes

The JD Gym Team 💚

Rated 5 out of 5 stars

JD Gyms Rugby

I have been a member since x4L, since it becoming a JD Gym the staff are really helpful and friendly go above and beyond. Rochelle has worked very hard and the staff making it a great atmosphere and a place to come and train. Great classes Spin and Monday night with Callum always come out feeling like a good workout had been had, and they make it fun for all levels of people's fitness.
A couple of things that JD higher management need to consider.. spin bikes due to class usage they do have wear and tear and can up to have 5 plus bikes out. This then means members have to wait for these to be repaired which can take weeks.
Studio downstairs is a hazard on the floor once it gets warm and yes the Aircon is on, it is the type of flooring that has been laid. Accident waiting to happen.
One thing is could you think about getting a privacy screen, last year there was a incident in the spin room to which they passed away. Myself and other gym staff had to make shift with Matt's a privacy screen while members where being evacuated. I found it very undignified while the ambulance staff had to do CPR out in the gym as no room in the spin area. Also if anyone else has a accident or issues privacy is the best thing, As we all know phones and social media are a big thing.
But all in all love the place and Staff well done Rugby Team. 👏

February 20, 2024
Unprompted review
Rated 4 out of 5 stars

Everything is good only outside scanner…

Everything is good only outside scanner would.not read my qr when trying to access after 10pm. Had to turn away as I wouldn't getting in and never been shared any pin code to enter.

November 20, 2024
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Reply from JD Gyms - Rugby

Hi there, thank you for taking the time to leave us a review, the team in Rugby will be loving the 4 star rating.
However they will be upset to hear that you could not gain access to the gym!

If it was a case of the QR scanner not working, our development team have made us aware that reducing animations in the device settings has resolved this issue for some members. This will be under accessibility, vision enhancements and then reduce animations. If this still doesn’t sort it for you, please contact our team at the Contact Centre by raising a ticket through our website. We will be more than happy to look into this further for you.
However if it was due to you entering the gym twice within the same day (and this is something you do on a regular basis), you can discuss this with our management team in the gym and they will be able to help with this. If you cannot see a member of the team on your next visit, please drop them an email on: Rugby@jdgyms.co.uk

The JD Gyms Team 💚

Rated 4 out of 5 stars

A decent gym

The gym itself looks pretty nice with a decent variety of equipment and stations. The gym floor was quite well kept when I went. It also suits me being open 24 hours. There is no sauna, however.

What mainly lets it down is that the shower facilities for unstaffed hours have not been thought through properly as they only open the two accessible shower rooms which do not have any dry area or bench where you can put your belongings such as bags, clothes, shoes, towel. The shower part is also slightly raised to be the highest point in the room which I find an odd design as it means that any surplus water flows down to where your belongings might be or even seep out into the gym. The moisture present also quickly mixes with any sediment present from shoes walking on the vinyl floor to just use the toilet, which makes having to step on it barefoot unpleasant. The quickest, easiest and best remedy would be to keep open the main changing rooms during unstaffed hours like Simply Gym Coventry do which I much prefer. Another solution would be to add a bench with a shoe rack underneath (so shoes don't get wet) to each shower room where you sit and can place your belongings on. This showering experience was the most unpleasant part of the gym.

Also it would be great if there was a supply of antibacterial cleaning supplies made available for during unstaffed hours. There was a hand sanitiser present which was good but it nearly needs replenishing.

But otherwise looks a pretty decent gym, in my opinion. They just need to rethink the unstaffed hours shower facilities.

November 26, 2024
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Reply from JD Gyms - Rugby

Hello, thank you for taking the time to leave us an extremely comprehensive review. We appreciate the 4 star rating along with the possible solutions to your main bug bare.

due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed for the safety of our members (i.e. the main changing rooms, saunas and studios).

However this does not stop the management team in Rugby arranging the quick fixes like you suggest.

Please do not hesitate in contacting them to rectify if this is effecting your gym experience.


Best wishes,
The JD Gyms Team.
💚




Rated 5 out of 5 stars

Really good value for money

Really good value for money. Staff sound

November 18, 2024
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Reply from JD Gyms - Rugby

Thank you for taking the time to leave us a review James. We aim to deliver a fantastic experience, at competitive prices so that everyone can come and smash their goals with our team in Rugby!👍
Best Wishes,
The JD Gyms Team
💚

Rated 4 out of 5 stars

Nice gym plenty of choice

Nice gym plenty of choice, only downside so far is lack of attachments for cables and could do with some old on the cable pulleys! Gets busy but with plenty of choice you can get a good workout

November 21, 2024
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Reply from JD Gyms - Rugby

Hi there. Thanks for the 5star review, the team in Rugby will be loving the rating! Glad to hear that you are enjoying the gym. However if you believe there some attachments missing for the cable machines, please do not hesitate in asking a member of the team as they tend to know the hiding places pretty well, or if they need replacing the management team need to know about it to replace. Keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 4 out of 5 stars

Very good but could be better

Would really like to see a whipe down area as not everyone takes a towel to clean up after themselves, and would really like the changing rooms to stay open 24/7 same as the gym, other than that brilliant gym with loads of equipment 👍

November 4, 2024
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Reply from JD Gyms - Rugby

Hi Kevin, thanks for taking the time to leave us a review, our team in rugby will be happy with the 4 star review.

In terms of the changing facilities being available 24/7, as we have less staff on duty throughout the night, areas which are not covered by CCTV are closed for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you.

With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on Rugby@jdgyms.co.uk

We have method statements for the team to follow for the cleaning of our equipment. Ensuring it is cleaned thoroughly without damaging it and keeping everything in action for the Rugby members to use.

We hope to see you soon.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Every bit of it

October 26, 2024
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Reply from JD Gyms - Rugby

Hi there

We appreciate you taking the time to share your feedback. We're glad you enjoyed your experience.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Plenty of equipment to use helpful…

Plenty of equipment to use helpful staff if in need of advice or help the only issue I’ve had so far was on Sunday night where majority of stair master and treadmills were off due to powernap signs on them but apart from that my experience so far has been amazing I’m living being back in the gym can’t wait to start some classes to broaden my experience

October 27, 2024
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Reply from JD Gyms - Rugby

Hi there

Thank you so much for your kind review and for sharing your experience.

We're thrilled to hear you're enjoying the gym and finding the staff helpful. We apologise for the inconvenience you experienced with the equipment on Sunday night. We're always working to improve our facilities and will take your feedback into consideration. We're excited for you to start exploring our classes and look forward to seeing you around the gym.

Best wishes
The JD Gyms Team

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