JD Gyms - Sheffield North Reviews 

263
TrustScore 3.5 out of 5

3.3

Kilner Way, S6 1NN Sheffield, England, GB


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Rated 3 out of 5 stars

Facilities are good. Have not tried any classes yet, nor spent much time in this gym yet but first impressions good. Would be better if more staff were present as there appears to be no one! Also, the... See more

Company replied

Rated 3 out of 5 stars

Really amazing gym and has everything you need. But the toilets are so unhygienic and not clean also the showers are terrible sometimes can be the best part of finishing your workout routine and they'... See more

Company replied

Rated 5 out of 5 stars

-Warm and clean showers (important for heavy trainers you don’t want your muscles get cold to much) -Looking after the equipment nicely and machines get repaired as soon -large gym with a very go... See more

Company replied

Rated 5 out of 5 stars

The knowledge of the female staff member, her friendliness and the sheer size of the gym with plenty of equipment and being open 24/7 helps as my day changes daily with commitments. Love the tre... See more

Company replied


Company details

  1. Gym

About JD Gyms - Sheffield North

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Kilner Way, S6 1NN, Sheffield, England, United Kingdom

3.3

Average

TrustScore 3.5 out of 5

263 reviews

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3.3

All reviews

(263)

4,594 reviews in the last 12 months

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Rated 1 out of 5 stars

The staff at the site are good people

( The staff at the site are good people and do a great job and this review is just a reflection of the site and the ones who have real control of the matters that could be easily solved but are not )

I’ve been a member since September last year so this isn’t gonna be a unjust review just honest experience regarding the site.

The catch phase is “ fitness just got serious” is funny cause only thing seriously about it Is how much of joke it is

Equipment is always broken there’s not more than 10 days where something isn’t broken or isn’t fixed properly which is shame cause the stuff there really do their best & its nothing they really in their control

Both the lat pull downs on the matrix multi gym 5 station have been broke for 6 weeks never mind the fact that the individual weight stack on resistance don’t match cause someone didn’t fix it properly

It’s been well over 9 weeks since I nearly my tore my right pec on the functional trainer due the same issue made above if I didnt have nothing set behide the bench & the 11 years experience in the industry it would of been gone not because of incompetence or been over overzealous but due to the operatior lack of care and due diligence.

The list can go on & on but don’t have the energy to type and most other stuff is cover by others in this review section from broken toilet facility in the males for weeks and more complaints regarding the up keep & maintenance of the equipment.

I only stuck around cause it was local , had 60kg dumbbells , it’s 24 hours and decent for weight training & hybrid functional amenities but at this stage it’s pathic and rather deal with nitty’s outside NRG gym than be in any of Sheffield JD facilities cause both shocking

May 19, 2025
Unprompted review
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hi Carlton – Thanks for leaving us some feedback. Our gym teams do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should become broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have equipment in working order as soon as is safely possible. If you do have any concerns about the equipment, please notify staff on site as soon as you can.
Thank you, The JD Gyms Team 💚

Rated 1 out of 5 stars

Very bad customer service and very rude team , they not help at all.

The Sheffield north jd gym is very dirty , the toilets are very unclean and the shower is very hot water burning your hair and your skin not a normal temperature, the gym temperature is very cold as much as you training you not feel sweating , you need to buy your own locker and key for the locker room. They not even provide a free weight check machine, you need to pay for it , the music is low volume , they want to put you to sleep !!!! The team is not helping at all if you need an assistant you won't get any help specially there is an asia lady working there is very rude , they don't have a manner at all . It's just wasting money i just cancelled my membership , i wouldn't recommend at all . 👎👎👎👎

April 25, 2025
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hello - Thanks for taking the time to leave this review. t's disappointing to hear about the issues you encountered and value your feedback and will use it to improve the gym experience for all members.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Horrible and rude staff never want to …

Horrible and rude staff never want to go again and defenetley cancelinf my membership. I have sent complaint email about full details of what hapened

May 3, 2025
Unprompted review
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hello - We are sorry to hear about your experience. We take all member feedback seriously and appreciate you bringing this to our attention.
The JD Gyms Team 💚

Rated 1 out of 5 stars

No signal inside

No signal inside, no wifi,

March 27, 2025
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hi there

We strive to provide a comfortable and connected experience for our guests. We appreciate you bringing this to our attention and will look into the issues you've raised.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

I really struggle to get out of the…

I really struggle to get out of the building with the qr code. The ladies gym is too small. There really should be a sauna

March 3, 2025
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hi there

Thank you for your feedback

We understand your frustration with the QR code system and the size of the ladies' gym. We value your input and will consider it as we plan for future improvements.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Fantastic

Am so much happy to join JD Gym because all the facilities are very good and well conducive for gym.

February 8, 2025
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Thank you for your kind review! We're thrilled to hear you're enjoying our facilities and finding them conducive to your fitness goals. We strive to create a welcoming and supportive environment for all our members, so we're happy you're finding it beneficial.

Best wishes
The JD Gyms Team 💚 

Rated 2 out of 5 stars

More staff on gym floor and they should…

More staff on gym floor and they should be giving new comers and induction.. also there’s never no disinfectant to wipe machines down

February 4, 2025
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hi there

Thank you for leaving us a review. Inductions are not compulsory, so you are free to start using the gym immediately after joining if you feel happy to do so.

We absolutely do offer them though, so If you would like an induction, please get in touch with your gym directly and a member of the team can help arrange this for you. You can email the manager on sheffieldnorth@jdgyms.co.uk or speak to a member of staff next time you are in.

Best wishes
The JD Gyms Team 💚  

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

January 29, 2025
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Thank you for your kind words! We're thrilled to hear you're enjoying our facilities.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Poor gym

A lot of the equipment was faulty and the layout of everything had no flow. It just felt tired.

January 27, 2025
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hi there

We appreciate you taking the time to share your feedback. We're sorry to hear that your experience was not what you expected. We're always working to improve our offerings and will take your comments into consideration.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Love the womens only area has…

Love the womens only area has everything i need, they gym has all the machines you will need A+++

January 27, 2025
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hi there

We're thrilled to hear you're enjoying our women's only area and the variety of equipment we offer. It's wonderful to know you're finding everything you need for your fitness goals.

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

Excellent price and good variety of…

Excellent price and good variety of equipment & classes.
All I would say is that some machines need fixing and seem to be out of action for a while.

January 19, 2025
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hi there

Thank you for your review and for highlighting the need for equipment maintenance.

We appreciate your feedback and are committed to ensuring our equipment is in top condition. We are working diligently to address any issues and ensure a smooth experience for all our members.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Awful

Awful! 29 days cancellation it says then I get an email saying it may take 26 days to log the cancel request?!!! wtf awful.
No phone number to call.

I actually got stuck inside the gym so had to join to exit as somebody held the door open for me and i presumed the help desk was inside to join up.

Gym is super packed and dark lighting eith loud bass music. Lots of young people. No cleaning stuff. No private changing rooms. Cheap but poimtless as you camt get on equipment I've gone back to previous gym where I pay 15pounds more but sooo much happier.

January 20, 2025
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Reply from JD Gyms - Sheffield North

Hi there

Thank you for leaving us a review.

We have a member services team that are able to help you with any membership query or issue you maybe experiencing.

Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/

You can also speak to a member of staff within the gym next time you are there if you prefer.

Best wishes
The JD Gym Team 💚

Rated 3 out of 5 stars

Sheffield north

Sheffield north
Great gym just a shame about all the machines that are out of order, this morning about 6 running machines and a good few weight machines have out of order signs on, apart from that it’s clean and ideal with it been 24hr

January 16, 2025
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hi there

We appreciate your feedback and understand your frustration with the out-of-order equipment.

We strive to maintain a fully functional gym, and we apologise for any inconvenience this may have caused. We are committed to ensuring that all our equipment is in top condition and will investigate this issue further. Thank you for bringing this to our attention.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

really deserves one star

At this stage it really deserves one star should be called JD broken and not JD gyms

A huge amount of the machines are broken or faulty to a point where it just put out of order

I’ve been a member nearly half a year now so this isn’t a small isolated incident in small of period

The cables takes weeks to be repaired and sometimes when they have been repaired they haven’t been down correctly so there’s a difference the resistance profile on pulleys

Male toilets have been broke for well over 8 days now when I first walked in last week it pretty much flooded and looked like Scene off Harry Potter and the chamber of secrets I gave them the benefit of the doubt cause things happen two days later disabled wasn’t available so me and couple of individuals had to que to use the the one upstairs but before we spent Numerous times trying to get staff attention to get a code in order to use it the staff members didn’t even know where Assistance button was never mind the code and eventually one of the PT’s stopped his session to help us

The pricing doesn’t reflect the service and while mine is capped and the new pricing is ridiculous when they don’t even provide the basics will be joining gym group or nrg or 247 fitness cause theses issues don’t occur here and even if they did it wouldn’t be to the extent that last 6 months as been

January 23, 2025
Unprompted review
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

We understand your frustration with the condition of the gym and the issues you've experienced.

We appreciate you bringing these concerns to our attention. We strive to provide a high-quality experience for all our members and are disappointed to hear that your experience has not met your expectations.

We will take your feedback seriously and use it to improve our facilities and services.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Great facilities but can only enter once a day

At least for Sheffield North, the equipment is decent and the facilities are great. I have no complaints there.

However, I’m knocking off a couple of stars because I was quite surprised to find that I cannot enter the gym more than once a day. Especially in the winter, I like to do resistance training in the morning and cardio in the evening around work, since it can be snowy or icy on the roads. There is also no indication in the FAQs or terms of service that there is an entry restriction as far as I have been able to find.

Unfortunately, I most likely would not have bought a membership had I known, despite the quality of the facilities.

January 5, 2025
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hi there

We appreciate your feedback. We strive to provide a positive experience for all our members and will take your feedback into consideration as we continue to improve our services.

Best wishes
The JD Gym Team 💚

Rated 1 out of 5 stars

Cancelling the membership is so hard as…

Cancelling the membership is so hard as it asks for membership number which is no where to be found

October 24, 2024
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Hello

Thank you for your feedback.

To cancel your membership, you simply visit the website and raise a cancellation ticket. You can find your membership on the welcome email that was sent when you joined. I have included the cancellation link below for your convenience:

https://www.jdgyms.co.uk/general-enquiries-form/

We ask that your direct debit remains live until the cancellation has been processed by one of the customer service team. We hope the above is helpful. If you need any assistance with this matter, a member of staff at your gym will be more than happy to help you.

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

Very clean and well looked after…

Very clean and well looked after equipment. Friendly and helpful staff

November 2, 2024
JD Gyms - Sheffield North logo

Reply from JD Gyms - Sheffield North

Thank you for taking the time to leave us a review Catherine. We aim to deliver a fantastic experience, so our team in Sheffield North will be loving your review!👍
The JD Gyms Team

💚

Rated 3 out of 5 stars

Missing general cleanliness would score…

Missing general cleanliness would score 1 tbh if it wasn't cheap.
Machines broken and don't get fixed or have signs on.
Toilet roll on floor in locker rooms ect. Needs a cleaner and to be manned better.... sorry it's not killer way. It's the one near Queens road. Definitely no cleaners. A broken phone screen was in womens section for days. It's grubby.

October 17, 2024
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Reply from JD Gyms - Sheffield North

Hello Danielle. Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on sheffieldnorth@jdgyms.co.uk
as this is something our team in the gyms can rectify and improve the member experience.

Best wishes,
The JD Gyms Team.
💚



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