JD Gyms - Sheffield South Reviews 

281
TrustScore 3.5 out of 5

3.6

17 Guernsey Road, S2 4HG Sheffield, Lowfield, GB


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Rated 5 out of 5 stars

Best gym ,new member from last week , went in to do a session today , experienced some people trying to come in on entrance, wanted some assistance but there was n one there from staff to assist them... See more

Company replied

Rated 5 out of 5 stars

Great set of equipments. Even has punching bags which was lacking in most other gyms in the city centre. Plenty of space to move around. Decent price. The only improvement needed is some Body Assess... See more

Company replied

Rated 3 out of 5 stars

Great refurb but... They've recently refurbed this gym and the equipment, lay out and general set up if brilliant. However, unfortunately, it's understaffed and unlike pure gym down the road, there... See more

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Rated 5 out of 5 stars

I’ve been training at jd gym south ever since they opened, such s great gym, the staff are friendly and welcoming, the gym is always clean and tidy. And adam the manager always goes above and beyond t... See more

Company replied


Company details

  1. Gym

About JD Gyms - Sheffield South

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • 17 Guernsey Road, S2 4HG, Sheffield, Lowfield, United Kingdom

  • 1145511566

3.6

Average

TrustScore 3.5 out of 5

281 reviews

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3.6

All reviews

(281)

4,659 reviews in the last 12 months

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Rated 5 out of 5 stars

Chloe is a fantastic deputy manager…

Chloe is a fantastic deputy manager always friendly and helpful and the place is immaculately clean will visit again

August 15, 2024
Unprompted review
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. We'll be sure to pass your feedback onto Chloe
😀

Best Wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Not very clean and equipment old and…

Not very clean and equipment old and not up to date. No visible staff.

July 29, 2024
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 2 out of 5 stars

Go to Sheffield north instead

Awful. No staff, no organisation, lots of broken equipment, everything is in the wrong place/ all over the floor doesn’t look like anyone gives a s*** about this place.

July 29, 2024
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 4 out of 5 stars

Nice gym! lockers need improving

Nice gym, plenty of machines, seems fairly clean too. Only issue is a lot of the lockers are broken or damaged meaning you can’t use them. Some machines also need fixing.

July 22, 2024
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Reply from JD Gyms - Sheffield South

Hi there

Wow! Thanks for the 4 star review and comments. It's really made our day 😀

Thank you for your feedback, it really helps us improve our member experience!

Best Wishes,
The JD Gyms Team 💚

Rated 1 out of 5 stars

The gym locked me out as I went back to…

The gym locked me out as I went back to help my son who's qr code isn't working

June 19, 2024
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Reply from JD Gyms - Sheffield South

Oh no! We're really sorry that you were unable to gain access to the gym on this occasion, but please don't let that be your last visit...

Our gyms have barriers at the entrance which you can open using our contactless entry app. If you are unable to gain entry for whatever reason, there is a green button near the gates. Press that and it alerts a member of staff to your presence. Someone will come over to help.

If you'd like any further support or to chat about the issue you faced, please contact your gym on: sheffieldsouth@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

In drastic need of a refurbishment

Been a member since it was Xercise4less. Still using the exact same machines since JD took over. Drastically needs a refresh with equipment and the interior of the building. I find it so dark and generally demotivating. In addition to that, the majority of the staff members have recently left. The staff that remain can either be found using the gym for their own personal workouts/hanging around with their friends or chatting up female gym goers. Work responsibilities seem to be the least of their priorities.

June 19, 2024
Unprompted review
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South



Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

If you would like to discuss any concerns with the General Manger, you can email them on sheffieldnorth@jdgyms.co.uk. They will be more than happy to go through any areas of concern with you.

Best wishes

The JD Gyms Team

Rated 4 out of 5 stars

Need more stair climbers!

Been coming to this gym - Sheffield South - for a few years now (back from when it was Xercise4less). Good size, equipment mainly good - odd machine not working but when they’re used all the time that’s to be expected.
Weight area - sometimes fighting for weights or plates and some inconsiderate entitled’s think tank to bully you off things so they can have the weights! 🙄
My only real gripe is there’s PLENTY of treadmills, and ONLY 4 stair climbers!!!! 🤬 ridiculous! They’re super popular and you need MORE JD!!!!

June 13, 2024
Unprompted review
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Reply from JD Gyms - Sheffield South

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

I joined the gym for zumba class

I joined the gym for zumba class. The one I had on Tuesday zumba step was amazing. But the class on Thursday was total disappointment.
Only to know that zumba step class isn't there anymore. And I'm stuck with the other trainer.

May 28, 2024
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

JD Gym was cheaper and bigger than my…

JD Gym was cheaper and bigger than my previous gym. JD Gym had all the equipments that I needed and it has really good vibes.

May 22, 2024
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Reply from JD Gyms - Sheffield South

Hi there

Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐

We aim to provide our members with a safe, clean and friendly environment. It's great to hear you enjoy using the gym overall!

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

The machines

The machines, and easy access 24/7

May 23, 2024
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Reply from JD Gyms - Sheffield South

Hi there

Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐

We aim to provide our members with a safe, clean and friendly environment. It's great to hear you enjoy using the gym overall!

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

Raised dues without warning, management is terrible when you raise sanitation concerns

started charging more for membership without warning, extremely dirty gym, nothing to wipe down equipment, management blows you off when you report issues, women’s bathroom is always disgusting and management refuses to replace 2 out of the 3 toilet seats that are completely broken. Don’t go to this gym it’s not worth it

May 21, 2024
Unprompted review
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

Great gym expereince

The facilities are great and always clean. The atmosphere is motivating, and the staff are friendly and helpful. Whether you're new to working out or a pro, this is the place to be. Highly recommend!

May 12, 2024
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

My code still ain’t working you gave me…

My code still ain’t working you gave me a pin and it still hasn’t worked

May 1, 2024
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for leaving us a review.

We have a member services team that are able to help you with any membership query or issue you maybe experiencing.

Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/

You can also speak to a member of staff within the gym next time you are there if you prefer.

Best wishes
The JD Gym Team 💚

Rated 4 out of 5 stars

nice environment

April 24, 2024
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for your review, we are thrilled to hear you're enjoying the gym!

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Machine equipment's are falling off and…

Machine equipment's are falling off and ripped to shed like someone has been eating them. For the price JD charge each month they need to upgrade the equipment's! I only got my membership at the start of the month and unless they upgrade the equipment, I will end my membership and go somewhere else.

May 1, 2024
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Good variety of classes however…

Good variety of classes however equipment is dated and often broken

April 30, 2024
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Very friendly gym

Very friendly gym, good selection of classes and facilities; such as women only area. Staff are lush; would recommend to anyone regardless of fitness level.

April 7, 2024
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

The PT Kieron Brown he makes going to…

The PT Kieron Brown he makes going to the gym much more pleasurable keep up the good work Mr Brown

March 19, 2024
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi Jason

Thank you for leaving a 4 star review! It's great to hear your enjoying your PT sessions with Kieron! Keep up the great work!

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

Gym has never changed it’s equipment…

Gym has never changed it’s equipment most of the times machines are broken or struggling to work most of the things in the gym are from the old xercise 4 less nothing has really changed apart from a few climbing frames

March 12, 2024
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for your review

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.

If you have any concerns about equipment, please notify staff on site as soon as you can.

Best wishes
The JD Gyms Team

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