Best gym ,new member from last week , went in to do a session today , experienced some people trying to come in on entrance, wanted some assistance but there was n one there from staff to assist them... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great set of equipments. Even has punching bags which was lacking in most other gyms in the city centre. Plenty of space to move around. Decent price. The only improvement needed is some Body Assess... See more
Company replied
Great refurb but... They've recently refurbed this gym and the equipment, lay out and general set up if brilliant. However, unfortunately, it's understaffed and unlike pure gym down the road, there... See more
Company replied
I’ve been training at jd gym south ever since they opened, such s great gym, the staff are friendly and welcoming, the gym is always clean and tidy. And adam the manager always goes above and beyond t... See more
Company replied
Company details
About JD Gyms - Sheffield South
Written by the company
Contact info
17 Guernsey Road, S2 4HG, Sheffield, Lowfield, United Kingdom
- 1145511566
3.6
Average
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like it but equipments are old they…
I like it but equipments are old they need to be replaced
March 7, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Excellent gym
February 20, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thanks so much for the 5 star review! Glad to hear that you are enjoying the gym, keep up the great work!!
Best wishes
The JD Gyms Team
Gym showers are disgusting
Gym showers are disgusting. Filled out the form to cancel membership before the 14 day period so i can get my money back however no one has gotten back to me
February 13, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for your feedback with regards to the showers.
We do have our team going around the gym and changing rooms keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on sheffieldsouth@jdgyms.co.uk so that they can get this resolved for you.
We are sorry to hear that you decided to cancel your membership. If you have submitted a ticket to cancel you should have had an response to confirm your ticket has been received. If you haven't received this, please check your junk inbox incase it's landed in there by mistake.
Best wishes
The JD Gyms Team 💚
Great gym and very huge
February 19, 2024
Unprompted review
Reply from JD Gyms - Sheffield South
Hi there
Thanks for taking the time to leave us this wonderful 5star review!
We are thrilled to hear that you are enjoying the gym, keep up the great work 👍
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Sheffield South
Hi there
Thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Best wishes
The JD Gyms Team
I have only just rejoined a week ago…
I have only just rejoined a week ago and within 1 week I have turned up for 2 classes and both was a no show, no notice put out, nothing changed on the app and a “couldn’t care less” attitude from the staff on duty! A simple note on the door of the studio or a two minute job to alter the app stating it is cancelled! There was other staff there that could have covered the classes but they chose not too! This is why me and my friends cancelled our previous membership due to continuous cancelled classes with no notification. On both occasions there were over 6 members just stood waiting for the classes to start and no one could even be bothered to come upstairs to say sorry it had been cancelled! Even worse the manager was actually sat in the office at the time.
February 14, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave your review. We were very sorry to read this.
We have spoken with the gym manager and they'd like to reach out to you and personally apologise for the inconvenience this caused you and the other members involved.
We do on occasion have to cancel classes if the instructor is unable to deliver it. However an alternative should always be offered. We believe in this case the alternative wasn't the class that was planned in.
Best wishes
The JD Gyms Team
Please fix the machines!
One month on and haven’t fixed the equipment. they need to sort out a lot of the machines. Loads of cables snapped, machines need oiling up as they don’t run smoothly and 2 of the 5 showers are broken leaving you waiting to get in one on busy days.
January 2, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for leaving us this review.
We are sorry to hear that there is some equipment out of order in your gym. We work as quickly as possible to get this sorted, we understand how frustrating it can be for our members.
If you ever want an update on the time frame of a certain piece of equipment, you can speak to a member of staff and they can check this for you.
Best wishes
The JD Gyms Team
I like the range of equipment and the…
I like the range of equipment and the open space. My only issues are some of the machines are starting to become rusty, some of the clips for the machine weights go missing and the women’s gym doesn’t have enough equipment
January 13, 2024
Reply from JD Gyms - Sheffield South
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
If there is anything you are specifically unhappy with, we would urge you to inform the General Manager of your gym so that they can look into the circumstances and help to rectify without delay. You can reach them on sheffieldsouth@jdgyms.co.uk
Best wishes
The JD Gyms Team 💚
Easy to join
Easy to join, plenty of classes and the gym is very big. Loads of gym equipment.
January 10, 2024
Reply from JD Gyms - Sheffield South
Hi there
Wow, we're so pleased to hear you love our gym as much as we do!
Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
I’ve emailed to if you still just turn…
I’ve emailed to if you still just turn up to classes or if you book and had no response which is no surprise! this is partly why I cancelled my membership last time the communication from the staff at that gym is horrendous. The actual gym on the other hand that’s great.
January 9, 2024
Reply from JD Gyms - Sheffield South
Hi there Ashlie
We are sorry to hear you weren't responded to. The answer to your question is, no booking is necessary. Just turn up and take your place.
We will check to see why you didn't receive a response to ensure your email went through ok.
Best wishes
The JD Gyms Team
Equipment is showing its ages and most…
Equipment is showing its ages and most of the cable machines are out of use because of the cables are broken
January 2, 2024
Reply from JD Gyms - Sheffield South
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
If there is anything you are specifically unhappy with, we would urge you to inform the General Manager of your gym so that they can look into the circumstances and help to rectify without delay. You can reach them on sheffieldsouth@jdgyms.co.uk
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Sheffield South
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Sheffield South
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Nice gym but no help in sight
Nice gym but no help in sight. Staff need to be visible but after 2 visits i have yet to find a staff member. Good facilities but some equipment does not work. Appreciate it is Christmas time though.
December 28, 2023
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review.
We are sorry to hear there wasn't anyone available to offer support when you needed it.
If you would like to book an induction, it may give you the extra confidence when in the gym, please get in touch with your gym directly and a member of the team can help arrange this for you.
Best wishes
The JD Gyms Team 💚
Most machine are old no new equipment…
Most machine are old no new equipment staff not bothered
October 17, 2023
Reply from JD Gyms - Sheffield South
Hello, thank you for taking some time to leave us a review!
We're always keen to find out what our members think, so if you'd like to pass on your comments or any suggestions you may have, please send an email to the Manager.
The JD Gyms Team 💚
Reply from JD Gyms - Sheffield South
Hello, thank you for leaving a review.
We have QR code access at our gyms so our members can access contact free however, if you do have any problems accessing the gym please press the green buzzer near the turnstile gates, and this will alert someone to come over and assist you further! 👍
The JD Gyms Team 💚
Entrance is horrible
October 1, 2023
Reply from JD Gyms - Sheffield South
Hello, thank you for taking some time to leave us a review!
We're always keen to find out what our members think, so if you'd like to pass on your comments or any suggestions you may have, please send an email to the Manager on sheffieldsouth@jdgyms.co.uk
The JD Gyms Team 💚
Easy to join
Easy to join. Good value for money only had 2 sessions so too early to comment on the gym as a whole
October 1, 2023
Reply from JD Gyms - Sheffield South
Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.