JD Gyms - Shrewsbury Reviews 

291
TrustScore 4 out of 5

3.9

Arlington Way, Sundorne Retail Park, SY1 4YA Shrewsbury, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

On the website the first month was advertised as £15 with a rolling no obligation contract. I signed up to then get an email through saying my second month would be taken on 'X' date and then I was... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly and helpful. I popped in to have a look around before joining and I was given a full tour and offered a free induction class. I joined on black Friday for £5 instead of £41.99... See more

Company replied

Rated 5 out of 5 stars

Spacious and well equiped gym. I go around 6:30-7:00am on weekdays and it isn't busy at all, and I am able to use all the equipment, racks and platforms I need during my sessions. The gym is als... See more

Company replied

Rated 5 out of 5 stars

I've been a member here since it was branded as exercise 4 less. The gym has a huge selection of resistance machines with more variety than most premium gyms. With it being open 24hours it is very con... See more

Company replied


Company details

  1. Gym

About JD Gyms - Shrewsbury

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, England, United Kingdom

  • 1743297400

3.9

Great

TrustScore 4 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(291)

4,626 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dave Always plays great music in his…

Dave Always plays great music in his classes definitely recommend

March 4, 2025
Unprompted review
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi there

Thank you for your kind words! We're thrilled to hear that you enjoy Dave's music selections. We appreciate your recommendation and hope to see you in class again soon.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Shout out to Ben R.

Been going to JD's for 2 years now.
Very cool and nice ambience for a very good price.
Shout out to Ben R. for being one of the best PT's ever and helping me in this journey to improve myself.
From being scared of going to the gym, I became someone that goes to the gym 3 times a week and loves every minute.

February 28, 2025
Unprompted review
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi there

Thank you for your kind words and for taking the time to leave a review. We're so happy to hear that you've had such a positive experience at our gym.

It's wonderful to know that you've found a place where you feel comfortable and motivated to reach your fitness goals. We're also thrilled to hear about your positive experience with Ben R. We're proud to have such dedicated and supportive personal trainers on our team.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Cold showers and changing rooms

Showers are lukewarm at best
Changing rooms are so cold feels like your getting changed outside
Members of staff seem to be invisible 🤷‍♂️

February 10, 2025
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi there

We appreciate you taking the time to share your feedback. We understand your concerns about the shower temperature and changing room conditions.

We strive to provide a comfortable and enjoyable experience for all our guests, and we will certainly take your feedback into account as we continue to improve our facilities.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Big shoutout to Olly at JD Gyms

Big shoutout to Olly at JD Gyms for running two fantastic sessions yesterday! Your energy and dedication really made a difference. And then, when no one showed up to deliver the final class, you stepped up without hesitation to set up and lead it yourself—true commitment! I hope management recognises how valuable you are. Thanks again, Olly!

February 10, 2025
Unprompted review
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Thank you for your kind words! We're so glad you had a great experience with our team.

It's fantastic to hear about the dedication and commitment shown by our staff. We'll be sure to pass your feedback along to the team.

Best wishes
The JD Gyms Team 💚 

Rated 5 out of 5 stars

Good local gym and PTs

I wanted to start a gym to meet my goals so I went to my local gym. little did I know how much bang for my buck I would be getting. the location is good and has a lot of parking, the machines are well kept and in large numbers for the ones that get used all the time so there is no waiting and they even have classes included in the base price as well as 24-hour access which for me works as I prefer to go later in the day.

eventually, I wanted to look for a PT and I was leaving I realised they have a board of recommended PTs that work there in that gym making it more convenient for myself. the person I now have as my PT made me feel very comfortable as this was new to me and they know their stuff and how to get me to where I want to be and I'm already seeing results in the little time I have been there. i highly recommend David Thomas for anyone looking to get started at Shrewsbury or online.

January 28, 2025
Unprompted review
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi there

We appreciate you taking the time to share your positive experience with our gym. It's wonderful to hear that you've found a place that meets your fitness needs and helps you achieve your goals. We're glad you're enjoying the convenient location, well-maintained equipment, and the variety of classes offered.

We're also pleased to hear about your positive experience with the personal training program. It's great that you found a trainer who understands your goals and helps you feel comfortable in your journey. We're committed to providing a supportive and encouraging environment for all our members.

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

So easy to join and the gym is well…

So easy to join and the gym is well equipt. Even better that all the gym classes are included in the monthly fee.

January 19, 2025
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi there

Thank you for your kind review. We are thrilled to hear that you find our gym easy to join and well-equipped.

We are proud to offer a wide range of classes included in our monthly membership. We appreciate your feedback and hope you continue to enjoy your fitness journey with us.

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

It’s very clean & tidy & you always see…

It’s very clean & tidy & you always see a member of your staff moving around, I have one gripe though! As a disabled person a ramp outside the main door would be so helpful to the wheelchair bound people.

Mark Pennels

January 8, 2025
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

We appreciate your kind words about our cleanliness and staff. We are always striving to make our establishment accessible to everyone. We understand the importance of ramps for wheelchair users and will consider your suggestion as we plan future improvements.

Thank you for bringing this to our attention.

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Induction help

Great access system and facilities but need some help in getting started and understanding equipment. I see there are induction classes and will try to get in on one.
Everyone joining no doubt has their own reasons and objectives. Mine is to reduce age related stiffness and leg weakness and generally maintain flexibility, muscle and bone strength. Limited aerobic exercise is also on my list. If when joining newcomers could indicate, perhaps by online questionnaire their own objectives then perhaps JD Gyms might recommend a programme of exercises and equipment to get started?

January 8, 2025
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

We appreciate your feedback and are glad you're enjoying the access system and facilities.

We understand the importance of getting started on the right foot and appreciate your suggestion about providing a questionnaire to help members identify their fitness goals.

We'll consider this as we continue to improve our member experience!

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

It was very good

January 5, 2025
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

We're so glad to hear you had a positive experience.

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

An excellent gym with very good…

An excellent gym with very good equipment and friendly helpful staff. My only issue is the showers. Whilst they are clean and well maintained you can very rarely get a hot shower. You have to run the water for 5 minutes, which is a waste of water resources, before you get a lukewarm shower. If they would fix this I would give them 5 stars.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great gym

have a wide variety of equipment and always very clwan

November 29, 2024
Unprompted review
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi there Holly. Thank you for taking the time to leave us a review and your comments about our Shrewsbury gym. It is important for us to keep learning and improving our gyms for the member experience. Your comments really help with this.
Keep up the great work!
The JD Gyms Team
💚

Rated 1 out of 5 stars

Most of the good personal trainers have…

Most of the good personal trainers have left the gym which is such a shame because all of the originals personal trainers were the best, they don’t have many cleaning staff there, you can tell where things are grubby such as door as you come in the building, staff dont seem to have the time to chat or come across as approachable can never get on the equipment that you need. Things have changed in this gym and not in a good way.

November 7, 2024
Unprompted review
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

Great gym great price clean and tidy…

Great gym great price clean and tidy can’t ask for more .. for the price

November 19, 2024
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Thank you for taking the time to leave us a review Kate. We aim to deliver a fantastic experience, at competitive prices so that everyone can come and smash their fitness goals with us at JD Gyms Shrewsbury!
We hope you continue your fitness journey with us👍
Best Wishes
The JD Gyms Team
💚

Rated 5 out of 5 stars

Huge thanks to Amelia and Chrissy

Huge thanks to Amelia and Chrissy for helping me with replacing my locker key. Really grateful! Great staff that care!

November 13, 2024
Unprompted review
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi there Donna, thank you for leaving us a review, we are thrilled to see the 5 stars. It isgreat to hear how Amelia andChrissy assist you with your goals on and off the gym floor😉 ⭐ The JD Gyms Team 💚

Rated 3 out of 5 stars

Its gone downhill

It’s a great simple gym, it’s just dirty and no one tidies up anymore. I’ve rejoined and the standards have slipped massively in comparison to when I was there 2 years ago. The showers & toilets smell of urine, the cleaner dry mops them. There’s loads of equipment now missing, such as rope, small weights etc for the cable machines. The accessories that are there are so old and just gross, or completely broken.
I appreciate that the customers should put the weights back, but the staff don’t either. They aren’t in order, they are all over the floor or just not anywhere to be found.

November 3, 2024
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something specific they've missed please do feel free to email the Manager on Shrewsbury@jdgyms.co.u


Our teams complete regular checks and work with our suppliers to ensure our small equipment/cable accessories that get used regularly are kept up to a high standard. That said, if you believe there is something that is not up to our standards and effecting your gym experience, please do not hesitate to let one of our management team in Shrewsbury know in club

BBest wishes .
The JD Gyms Team 💚

Rated 5 out of 5 stars

JD gym Shrewsbury

Great space, lots of equipment, nice environment, a wide range of classes on offer, clean and tidy, ladies only area, good value for money ⭐️

November 7, 2024
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi there Becca, Thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience. Our team in Shrewsbury will be over the moon knowing that they are achieving this for you and all of our other members in the gym.

Take care
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great Gym

I've been a member here since it was branded as exercise 4 less. The gym has a huge selection of resistance machines with more variety than most premium gyms. With it being open 24hours it is very convenient. The new manager listens to customers and has been actively improving the gym this year, with improved cleanliness and machine maintenance. Parking is a bit tight but that can't be changed. On the whole a large, good, clean gym at a budget price.

October 29, 2024
Unprompted review
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi Dave. Thank you for leaving us a review, we love to see the 5 stars but not as much as we are loving your loyalty to our Shrewsbury gym!

It's great to hear that you appreciate the facilities we offer but even better that you have noticed the difference in our team and standards. This will be music to their ears!!

We look forward to seeing you soon!

Best wishes,
The JD Gyms Team.
💚


Rated 4 out of 5 stars

Joined 2 wks ago and the place is…

Joined 2 wks ago and the place is really clean staff are very pleasant there's plenty of machines so virtually never stood waiting and the spin classes are really good also. Only slight niggle is sometimes i have found the internet in there patchy so unable to get out through the QR code as it wouldn't load to open barries had to get a member of staff to open them

October 7, 2024
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi there. Thanks for the 4star review! Glad to hear that you are enjoying the gym and all of our facilities in Shrewsbury.
We have a guest Wi-Fi in all of our gyms to help prevent any issues for entry and exit of thee gym using the QR scanners. As much as we want you all to smash your goals, we don't want to trap you in 😉Please ask a member of the team if you are struggling with the Wi-Fi log in.
keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 3 out of 5 stars

Too many broken cardio machines at…

Too many broken cardio machines at Shrewsbury, for example at Shrewsbury gym there are 6 upright exercise bikes and five are broken, and my fellow gym goers say they have been broken for at least 4 months.

Bicycle racks needs to be better. - There is just one rack, the small cheap ones that just lock the wheel just at the bottom are a joke and you would only risk a scrapheap bike there.

Very friendly staff, my fellow gym goer said he has tried every gym in Shrewsbury and some in Telford and he said this is the best, I am yet to see if it is better than Pure.

The music isn’t too loud- and it’s not to my taste but that is subjective.

Today there are 6 treadmills out of action, and one stair master and one cross trainer.

This gym would undoubtedly be six stars if the machines all worked.

Much better changing rooms than Pure, and loads more lockers, a bit of a luxury to ask for buy need some couches to crash out between exertions.

October 18, 2024
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hello Steffan.
Thanks for leaving us some feedback.
As much as we are disappointed to only score 3 stars, it is great to know we would be worth a huge 6*s if we can get our cardio all up and 'running' in Shrewsbury and to hear how you rate our team there.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. The JD Gyms Team 💚

Rated 5 out of 5 stars

Clean and Friendly staff

Been going to the gym for a while however just recently I have noticed how clean the gym is getting, its great to see the cleaner on the gym floor and in the changing rooms.
Its a great atmosphere staff are really friendly and the music has got much better recently.
Great gym overall would recommend

October 7, 2024
Unprompted review
JD Gyms - Shrewsbury logo

Reply from JD Gyms - Shrewsbury

Hi there Coz, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐and the kind words regarding the cleanliness and music, the team in Shrewsbury will be over the moon that you are loving the atmosphere there.
The JD Gyms Team 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look