The chest fly machine, adjustable seat doesn't adjust and is stuck on low. Most of the machines weights labels are missing so you dont know the correct kg. All in all needs alot of updating and mainta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Never been so comfortable in a gym! great facilities, great equipment ect! Don’t feel judged, just everyone doing their own thing! As somebody who starts a gym and then it fades out, I thoroughly enjo... See more
Company replied
Am a full time paying customer , I don’t get to use the full available facilities. Due to my work, I can use the gym at night time only. After 22:00 o’clock. I’m paying full price for it which is... See more
Company replied
Really enjoy this gym, excellent range of equipment, very clean & tidy. Everyone is really nice there & I’ve met some lovely people at this gym - nobody is intimidating & everyone is really supportive... See more
Company replied
Company details
About JD Gyms - Stoke
Written by the company
Contact info
China Street, Fenton, ST4 3NJ, Stoke-on-Trent, United Kingdom
- 1782498880
4.1
Great
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good but some negatives
1st the positives.
Compared to my previous gym, very clean and tidy. Generally the weights are kept tidy and not left lying about the floor, plenty of benches, again tidy and not dragged all over the gym. All machines seem to be in working order all the time.
Now the negatives.
This is the 1st gym I have ever used that doesn't have a Smith machine, and I have been going to gyms for over 30 years.
The carpark is very small and congested at times, My car was scratched on the 4th time I came to the gym.
The music is unnecessarily loud and makes any conversation difficult.
January 24, 2025
Reply from JD Gyms - Stoke
Hi there
Thank you for taking the time to share your feedback. We appreciate you highlighting the positive aspects of our gym, including the cleanliness, equipment availability, and overall tidiness.
We value your feedback and will take it into consideration as we continue to improve our facilities. We are committed to providing a positive and enjoyable experience for all our members.
Best wishes
The JD Gyms Team
Waited 10 minutes
Waited 10 minutes. As no Internett pressed the buzzer 3 times for no one to attend. However the manager came out of their when she needed to so was in their doing her hair or makeup as obviously far to busy to do her job
March 25, 2025
Unprompted review
Reply from JD Gyms - Stoke
Hi there
We understand your frustration with the wait time and lack of response. We strive to provide excellent customer service and are disappointed to hear that your experience fell short of our standards. We will address this with our team to ensure a more prompt and attentive service in the future.
Best wishes
The JD Gyms Team
Love this gym but it needs to be cleaned more
Love this gym! It’s a nice environment and is bigger than it seems from outside.
My husband and I have been going to this gym for nearly 8weeks now and we’ve been ill twice from here.
I’ve noticed that there aren’t any cleaning products to use after every use. I’m not sure how often the cleaner does a wipe down too. We’ve both gotten ill separate times and been ill together.
It’s frustrating because we love to work out here but we’re putting the health of our children in danger every time we come back with something.
Wondering if you could bring back the rule of wiping down equipment after every use or Atleast increase the cleaning schedule for the cleaner.
Other than that, the gym is nice and so are the staff.
March 10, 2025
Unprompted review
Reply from JD Gyms - Stoke
Hi there
We appreciate you taking the time to share your feedback. We understand your concerns about the cleanliness of the gym and the potential impact on your health and your family's well-being. We take hygiene and safety very seriously and are committed to providing a clean and healthy environment for all our members.
We are sorry to hear that you and your husband have been unwell after visiting the gym. We will investigate the cleaning procedures and make sure that our cleaning staff is adequately equipped and following the appropriate cleaning schedule. We want to assure you that we are taking your feedback seriously and will work to address these concerns.
Best wishes
The JD Gyms Team
Love the gym
Love the gym but think if pay for plus shouldn’t be made pay more for the couple extra gyms in tier 2 should just be all in one
January 31, 2025
Unprompted review
Reply from JD Gyms - Stoke
Hi there
Thank you for your feedback! We appreciate you highlighting this point. We understand your perspective on the pricing structure and will take your suggestion into consideration as we continue to improve our offerings.
Best wishes
The JD Gyms Team
Neglected gym
Used to be alright however the price has gone up for the month and the quality of the gym has gone down there is always weights left out if staff aren’t going to reinforce members to tidy up after themselves they should be walking round the gym making sure it’s kept tidy, trying to find plates is an absolute nightmare all the cable attachments are worn not far off falling apart, the floor is coming up, without fail every time I go in there is another machine out of use, the gym looks and feels neglected
Not a fan anymore won’t be coming back after this months membership
February 17, 2025
Unprompted review
Reply from JD Gyms - Stoke
Hi there
We understand your frustration with the recent changes at the gym. We appreciate you taking the time to share your feedback, and we want to assure you that we are committed to providing a positive and enjoyable experience for all our members.
We hear your concerns about the cleanliness, equipment maintenance, and overall condition of the gym. We will be taking your feedback into consideration as we continue to improve our facilities and services.
Best wishes
The JD Gym Team 💚
Me and my sister have attended the Body…
Me and my sister have attended the Body combat class for 5 weeks now and we absolutely love it! What makes the class even better is the trainer James botham. He is an outstanding trainer, I can’t praise him enough. I would highly recommend attending his classes!
February 10, 2025
Unprompted review
Reply from JD Gyms - Stoke
Thank you for your kind words! We're thrilled to hear that you and your sister are enjoying the Body Combat class.
It's wonderful to know that you're both finding it beneficial and that you're having such a positive experience with the trainer. We appreciate your feedback and will be sure to pass it along.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Stoke
Thank you for your kind review! We're delighted to hear you're enjoying our friendly atmosphere, welcoming staff, and top-notch facilities.
We strive to create a positive and supportive environment for all our members.
Best wishes
The JD Gyms Team
It’s so good
January 22, 2025
Reply from JD Gyms - Stoke
We're so glad to hear you enjoyed your experience!
Car park
I parked on the car park and was blocked in as I couldn’t get out by another car. The car park is really small and needs sorting as it’s not fair and put you off going the gym.
January 23, 2025
Reply from JD Gyms - Stoke
Hi there
We understand your frustration with the parking situation. We appreciate you bringing this to our attention and will look into improving the parking arrangements.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Stoke
Thank you for your kind words. We're delighted to hear you're enjoying our staff, facilities, and friendly atmosphere.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Stoke
We're so happy to hear you had a positive experience! We strive to create a welcoming and supportive environment for everyone, and we're thrilled you found it to be a great place to keep fit.
Best wishes
The JD Gyms Team
Honest Review Here
Interesting reviews & though this is a nice gym, value for money. They do need to start banning people who leave weights all over the floor. You have the cctv, use it.. Not enough plates, I do agree there, need more attachments too. Staff are nice & people using the gym seem pleasant enough. They just need to sort these vile scumbags out who think it’s acceptable to leave weights all over the gym floor.
December 19, 2024
Unprompted review
First impressions after joining mid November
Been a member of many gyms but jd gyms is so different. 24 hours great for me as I work nights. Well spaced out and so clean. The classes are also run really well.
November 23, 2024
Reply from JD Gyms - Stoke
Hi there Dean - Thank you for taking the time to leave us some feedback. Our aim is to offer excellent classes and facilities, first class kit and a brilliant member experience 24/7 (we love the late night owls)! Your feedback is so important to us as it enables us to deliver the service our members deserve! We hope you continue to enjoy your fitness journey with us 💪💚 Best wishes The JD Gyms Team 💚
Great choice of equipment
Great choice of equipment, large airy environment, good atmosphere.
November 2, 2024
Reply from JD Gyms - Stoke
Hi there
We're thrilled to hear you enjoyed our equipment selection, spacious environment, and positive atmosphere. It's wonderful to know you had a great experience.
Best wishes
The JD Gyms Team
overall gym is ok however needs…
overall gym is ok however needs improving!!
music is too loud, please lower the volume it’s not a night club
parking is terrible
not enough plate weights, constantly hunting for weights!
not enough equipment for legs, there’s only 1 leg extension!
October 12, 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for your feedback.
We understand your concerns about the music volume, parking, and equipment availability. We're always striving to improve and will take your feedback into consideration as we plan for future enhancements.
Best wishes
The JD Gyms Team
Poor customer service
Lacking customer service communication and information on websites
October 11, 2024
Reply from JD Gyms - Stoke
Hi there.
Thank you for taking the time to leave us a review, we are always looking for ways to improve your experience in and out of the gym.
We understand that there can be specific questions from each member and for individual circumstances. However we do provide and continue to add to our list of FAQ's on the link below:
https://www.jdgyms.co.uk/faq/
However if you can not find your answer on there. please feel free to raise a ticket with our member services team via the below link:
https://www.jdgyms.co.uk/general-enquiries-form/
Where a member of the team can look to resolve your issue.
Best Wishes,
The JD Gyms Team
💚
Great Value Gym
Quick and easy to join. A good variety of equipment and classes. Staff are friendly and helpful. Great value. Would definitely recommend
October 8, 2024
Reply from JD Gyms - Stoke
Thank you for taking the time to leave us a review. We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit but it is our team in Stoke that make this happen! Many thanks for providing us feedback.
Don't forget that you get entered into a monthly draw to win a free year if you refer a friend to join! Just ask a member of the team for your referral code next time you are in the gym for them to use when they join 🤞
Best wishes
The JD Gyms Team
💚
Friendly Staff nothing was to much…
Friendly Staff nothing was to much trouble and very welcoming.
October 8, 2024
Reply from JD Gyms - Stoke
Hi Maggie, thank you for leaving us a review and the 5 star rating! It is great that the team in Stoke have made you feel so welcome. Please feel free to book in an induction with one of the team so we can help you get on the way with achieving your fitness goals.
Keep up the great work.
Best wishes,
The JD Gyms Team.
💚
Reply from JD Gyms - Stoke
Hi Simon. Short and sweet but this is our favourite word for a review and the team in Stoke will be loving it!
Best Wishes
The JD Gyms Team
💚
Treadmills are looking very tired
Treadmills are looking very tired. Seem to be the same machines from a decade ago under exercise4less
September 29, 2024
Reply from JD Gyms - Stoke
Hi Liam.
Thank you for your feedback. We will use your review to help us deliver a better experience for each and every visit of our members in Stoke
!
if you feel there is any immediate safety concerns that our team have not picked up on please do not hesitate in contacting our management team on Stoke@jdgyms.co.uk
The JD Gyms Team 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.