JD Gyms - Sunderland Reviews 

326
•
TrustScore 4.5 out of 5

4.3

Trimdon Street Retail Park, SR4 6AA Sunderland, England, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Good value gym classes included which is a bonus equipment good quality and up to date the only gripe I have is groups hogging equipment and blatantly standing talking and not even using the equipment... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend JD Gyms, especially Jenny, who is a fantastic instructor. She is friendly, encouraging and really knows how to motivate people. Her classes are always enjoyable, and she mak... See more

Company replied

Rated 5 out of 5 stars

I have been going to this gym for a few years now and cannot fault this place the staff are fantastic, it's always clean and the facilities are excellent. I do as many classes as I can with the amazin... See more

Company replied

Rated 3 out of 5 stars

Could benefit having someone walk around and actively try to stop people leaving areas a mess, or even working out dangerously and maybe punish the repeat offenders. Has benefitted recently by addin... See more

Company replied


Company details

  1. Gym

About JD Gyms - Sunderland

Written by the company

Membership Help

Find a Gym

Membership Help

Looking for a gym with incredible energy, state-of-the-art gym equipment and everything you need to achieve your fitness goals? At JD Gyms, our premium facilities are designed to help you train harder, feel better, and achieve more.

From expansive free-weights areas, industry-leading cardio machines, and dedicated functional fitness zones to luxury changing rooms, saunas and loads of fitness classes running every month*, we're here to help you get the most out of your workouts. Whether you're focused on weight loss, strength training, muscle building or overall fitness, our gyms have got you covered.

We've been raising the bar since 2014, redefining what people should expect from a gym membership, combining premium facilities with affordable prices to deliver an experience that stands out from the crowd. With over 100 gyms across the UK, we're one of the fastest-growing fitness brands, helping thousands of members stay motivated, build confidence and reach their goals every day.

It's time to stop settling for average gyms and workouts. Join a welcoming community of like-minded members at a gym near you, and enjoy access to top-tier equipment, unlimited fitness classes and flexible gym memberships.

You can find us by visiting www.jdgyms.co.uk *Facilities vary by club, see individual gym pages on our website for details.

Contact info

  • Trimdon Street Retail Park, SR4 6AA, Sunderland, England, United Kingdom

  • 1917319829

4.3

Excellent

TrustScore 4.5 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(326)

4,405 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Combat Sport Equipment/Areas

It would be great if all JD Gyms could install more equipment for combat sport athletes, things like grappling dummies, grappling mat areas, speedbags, kickboxing ring, octagon etc.

May 31, 2024
Unprompted review
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐

We appreciate your feedback and will take this on board when planning improvements to our gyms!

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

JD is handy to where I live and the…

jD is handy to where I live and the fact that it is open 24/7 is the clincher for me as I have little time to exercise as much as I would like ...around a great place .

May 21, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thanks for the 5vstar review! Glad to hear that you are enjoying the gym, keep up the great work 👍 

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

Amazing Gym

Amazing Gym, only wish they had more machines.

May 18, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thanks for taking the time to leave us a review and for providing us with your feedback. It's great to hear you enjoy using the gym overall!

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Fantastic atmosphere for work out

Fantastic atmosphere for work out. Best in Sunderland

May 18, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thanks for the 5vstar review! Glad to hear that you are enjoying the gym, keep up the great work 👍 

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

Their app is rubbish

The app they have, cannot even generate the QR code properly. I had to ask and wait for the staff at my first time as there is no other way to enter without the qr code. Very frustrated.. I switched to them from puregym and frustrated in the first day..

And the gym itself is not up to the mark,

May 22, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 3 out of 5 stars

gyms not the biggest

gyms not the biggest, could do with more space and shown how to use equipment more.

May 18, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

Lovely gym to go to

Lovely staff , very helpful . And they made me feel very welcome when joining in on classes for the first time

May 1, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Provide Gym equipments instructors for new comers

Great gym center and nice gym equipments.
There should be an instructor to help new members around the gym to teach them how to use each gym equipments to avoid injuries and damages to gym equipment.

April 29, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thank you for leaving us a review!

If you wish for an induction to the gym, you can arrange this with the team directly. Please feel free to drop an email to the gym or give them a call and a member of the team will be in touch.

Best wishes
The JD Gyms Team 💚 

Rated 5 out of 5 stars

Grade A Gym

All you need in a GYM is available.

April 2, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there,

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Easy to access and work out

Really good experience from the smooth entry system to the number of machines available. A well equipped gym. Very clean and attractive surroundings. Changing room was good and especially liked the in house water area.

March 30, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

Rated 5 out of 5 stars

Spacious and lots of equipment

Spacious and lots of equipment. Convenient and good parking.

March 30, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

Rated 5 out of 5 stars

JD gyms is decent

JD gyms is a pretty good gym there is plenty of machines and racks for you to use so waiting hasn't been a problem for me aswell as this there is an abundance of cardio machines to use aswell so there is something for every aspect of fitness. It is 24 hour so you can use it at whatever time suits you. All in all it as a decent gym and i have enjoyed working out there.

March 28, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

Rated 5 out of 5 stars

Lovely place

Lovely place

March 22, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚

Best wishes from all of the team!

Rated 5 out of 5 stars

Excellent gym

Excellent gym, equipped with everything you need. Catering for new starters or for someone myself who has trained for 14 years. Been to this gym on and off now for the last 6 years.

Staff are friendly, gym is very tidy and easily accessible at any time you wish to train.

March 5, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thank you for leaving a 5 star review! It's great to hear your enjoying using the facilities! We will be sure to pass this onto the team!

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

You're just left to do your own thing

You're just left to do your own thing. The staff don't bother you, they are there to help you if you need it. Friendly, always cleaning the equipment down. Just a nice gym

March 5, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there,

Thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

All the equipment is top class and well…

All the equipment is top class and well maintained, plus the staff are very friendly and helpful

March 7, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thank you for leaving a 5 star review! It's great to hear your enjoying using the facilities! We will be sure to pass this onto the team!

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Joining experience …

I was served with highly professional and customer center person very attentive and answer all my question showed me all the gym facility .

February 18, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thanks so much for the 5 star review! Glad to hear that you are enjoying the gym, keep up the great work!!  

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

No staff, a mess and smelly.

I have been training in gyms since 1987. Between 2016-2019 was a PT and in 2017 I was a finalist in the National Fitness Awards for PT of the year. I have been involved in customer service and sales and marketing all of my life. I was a member of JD Sunderland in 2021-2022 and I left to go to One Gym Ryhope (simply for a change). I left One Gym last month as I was becoming more and more agitated with the mess in the gym and the constant Instagram Story posting of lasses with their arses out in mirrors. When I came back to JD Sunderland I was happy to see you had added some new equipment and moved some things around. I also like it's location as it's a nice 20 minute walk to the gym and back home so it's an easy 40 minutes cardio. What I was not happy about was the same messy gym and lack of staff on hand to administer rules and be a visual identifier for the brand and gym itself. It's just expected I guess that a member can load up a machine, do a few sets and then just walk away and leave the mess for someone else to tidy up. Why is this not being policed more? As was the same with One Gym, where is your use of social media to remind people of gym rules? Where is the staff to challenge people? Then let's add in the fact that it's 'ok' now for members to train in socks. Is this a good health and safety message? And what about the toilets?...And don't play dumb. Just Google JD Gym Sunderland reviews and you'll see a ton of people complaining about the smell. I don't rate your gym or brand. For me it's purely functional. I need a gym and you're close enough.

Lee Axo
digi - fin (dot com)

February 4, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi Lee

Thank you for taking the time to leave us a review! Glad to hear you are enjoying the changes to the gym since you were a member last.

We do try our best to encourage our members to return the weights after use and understand it can be very frustrating.

Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚  

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

The changing rooms stink bad every time…

The changing rooms stink bad every time i have been in .
The saunas too cold
All good apart from that .

January 30, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Absolute circus

Absolute circus, kids misusing equipment, grown men sitting about on machines FaceTiming their mates. Staff watching people kick the boxing bags. Equipment packed together as closely as possible. No the wonder it’s so cheap. Not to mention the place stinks.

January 30, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look