JD Gyms - Sunderland Reviews 

326
•
TrustScore 4.5 out of 5

4.3

Trimdon Street Retail Park, SR4 6AA Sunderland, England, GB

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Rated 4 out of 5 stars

Good value gym classes included which is a bonus equipment good quality and up to date the only gripe I have is groups hogging equipment and blatantly standing talking and not even using the equipment... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend JD Gyms, especially Jenny, who is a fantastic instructor. She is friendly, encouraging and really knows how to motivate people. Her classes are always enjoyable, and she mak... See more

Company replied

Rated 5 out of 5 stars

I have been going to this gym for a few years now and cannot fault this place the staff are fantastic, it's always clean and the facilities are excellent. I do as many classes as I can with the amazin... See more

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Rated 3 out of 5 stars

Could benefit having someone walk around and actively try to stop people leaving areas a mess, or even working out dangerously and maybe punish the repeat offenders. Has benefitted recently by addin... See more

Company replied


Company details

  1. Gym

About JD Gyms - Sunderland

Written by the company

Membership Help

Find a Gym

Membership Help

Looking for a gym with incredible energy, state-of-the-art gym equipment and everything you need to achieve your fitness goals? At JD Gyms, our premium facilities are designed to help you train harder, feel better, and achieve more.

From expansive free-weights areas, industry-leading cardio machines, and dedicated functional fitness zones to luxury changing rooms, saunas and loads of fitness classes running every month*, we're here to help you get the most out of your workouts. Whether you're focused on weight loss, strength training, muscle building or overall fitness, our gyms have got you covered.

We've been raising the bar since 2014, redefining what people should expect from a gym membership, combining premium facilities with affordable prices to deliver an experience that stands out from the crowd. With over 100 gyms across the UK, we're one of the fastest-growing fitness brands, helping thousands of members stay motivated, build confidence and reach their goals every day.

It's time to stop settling for average gyms and workouts. Join a welcoming community of like-minded members at a gym near you, and enjoy access to top-tier equipment, unlimited fitness classes and flexible gym memberships.

You can find us by visiting www.jdgyms.co.uk *Facilities vary by club, see individual gym pages on our website for details.

Contact info

  • Trimdon Street Retail Park, SR4 6AA, Sunderland, England, United Kingdom

  • 1917319829

4.3

Excellent

TrustScore 4.5 out of 5

326 reviews

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4.3

All reviews

(326)

4,410 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good work out options

Very good work out options. Didn't feel unwelcome or unable to ask for help.

January 15, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Wow, we're so pleased to hear you love our gym as much as we do!

Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 2 out of 5 stars

STINKY changing rooms

The gym itself is good but the changing rooms smell of raw human poo. Like really bad.

December 20, 2023
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 3 out of 5 stars

The smell from the changing room is vile

The smell from the changing rooms is vile every time I go in it smells like sewage this needs sorting out tbh everything else is great though

January 4, 2024
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Our staff do regular checks on the cleanliness of the changing rooms but if you feel it's not up to scratch please don't hesitate to let a member of staff know so that they can get this sorted.

Best wishes
The JD Gyms Team 💚 

Rated 5 out of 5 stars

Easy to sign up

Easy to sign up, worth the money to go there compared to other gyms

December 27, 2023
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Reply from JD Gyms - Sunderland

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 5 out of 5 stars

All the start a friendly

All the start a friendly. It is clean. and I am very happy to workout here

December 13, 2023
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 2 out of 5 stars

To busy can't get on out

December 18, 2023
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 2 out of 5 stars

Poor compared to other JD gyms

I usually use the JDs gyms in Leeds, and I wish I could all the time as they're spot on. However, I often have to use the Sunderland location, and it's so behind. The weights are all over the gym, dumbbells are never in the correct place and never paired, nobody ever puts their plates back and there is a lack of trainers (like I've seen at other locations) putting weights back or informing gym goers to tidy up after themselves. If you're big enough to lift the weights, you're big enough to put them back.
I've seen multiple times, someone leaves four 20kg plates on a bar, just for some smaller and first time gym goers to struggle to return the weights. I also rarely see the staff around the gym at all.
I know much of this is down to the people using the gym, but staff could at least attempt to implement some structure to the gym.

December 15, 2023
Unprompted review
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there

Thanks for the review! Glad to hear you are enjoying the gym. We try our best to encourage our members to return the weights after use.

Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚  

Rated 5 out of 5 stars

Excellent service from the heart from…

Excellent service from the heart from the management and personal trainers.
Really enjoying the. Membership and glad I enrolled!

December 4, 2023
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Reply from JD Gyms - Sunderland

Hi there

Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be.

We are really pleased you're enjoying your JD Gyms experience. 💪

Best wishes
The JD Gyms Team 💚 

Rated 3 out of 5 stars

Toilet always out of order

Good gym but I don’t like how you can come in once a day and if you want to do another session the same day you have to wait around for a staff member to let you in. Also the disabled toilet is locked all the time and having only 2 toilets is rough when the gym is busy

November 24, 2023
Rated 5 out of 5 stars

Excellent equipment

Excellent equipment, clean changing areas, sauna and 24 hours access, only downfall is jumped up steroid freaks, but was put in his place so all good 👍 💪

September 27, 2023
Rated 5 out of 5 stars

The gym is 10/10

The gym is 10/10. Great atmosphere, different compared to all other gyms. Great mix of people in there and all at the gym for the right reasons. Staff are lovely the equipment is modern . So pleased I moved to jd gym

October 29, 2023
Rated 5 out of 5 stars

Easy to join and very helpful staff

Easy to join and very helpful staff
Also great facilities throughout the gym
Very clean

October 24, 2023
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 2 out of 5 stars

The men's changing rooms are totally…

The men's changing rooms are totally unacceptable the smell makes me want to throw up I'm glad I train at the middle of the night so I don't have to use them the equipment is really good staff cart really sat

October 15, 2023
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hello, thank you for taking some time to leave us a review!

We're always keen to find out what our members think, so if you'd like to pass on your comments or any suggestions you may have, please send an email to the Manager.

The JD Gyms Team 💚

Rated 1 out of 5 stars

Extremely poor maintenance

Ripped equipment, pads for leg extension not changed in 4 months… nothing is changing and the answer is always this same (next week)…

October 13, 2023
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hello, thank you for taking some time to leave us a review!

We're always keen to find out what our members think, so if you'd like to pass on your comments or any suggestions you may have, please send an email to the Manager.

The JD Gyms Team 💚

Rated 4 out of 5 stars

Overall a good experience

Lots of equipment and space. I've been at a variety of times and have managed to get what I wanted done. I've done a class and loved it. I like the QR code entry and like the idea of the 24hours opening. Only downside is there is a bit of a dodgy smell outside the locker rooms. It seems like it's quite localised to that area (the rest of the gym doesn't have this smell) and seems that they're aware and are trying to resolve it. It genuinely hasn't massively impacted my experience, but would be a nicer experience if this was resolved.

October 7, 2023
Rated 4 out of 5 stars

Fully equipped

September 20, 2023
JD Gyms - Sunderland logo

Reply from JD Gyms - Sunderland

Hello, thanks for the review!

It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚

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