Great gym got loads of equipment and genuinely no downsides. Has a sauna which I have never seen be full and unlike many other gyms has a t bar row which is a massive bonus. The 16+ requirement is abi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great gym got loads of equipment and genuinely no downsides. Has a sauna which I have never seen be full and unlike many other gyms has a t bar row which is a massive bonus. The 16+ requirement is abi... See more
Company replied
I have returned to JD Gym again in late December 2025 first time since April 2025. It has actually improved by being a lot cleaner than before in the Male Changing Room plus Sauna, the four times I ha... See more
Company replied
I am 74 year old and my daughter supervises me at the gym. On my registration, I was told she will be allowed to come in and help me but will have to be filling out the health and safety form. This is... See more
Company replied
Gym is great, clean, comfortable and well equipped. The only place in the men's changing room to shave has a mirror with the urinals directly behind which is not ideal for shavers or people peeing. A... See more
Company replied
Written by the company
Trimdon Street Retail Park, SR4 6AA, Sunderland, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the gym is great but the locker room smell is always awful

Reply from JD Gyms - Sunderland
I like the gym, I like the equipment. I like the amount of free weights and mirrors. My only gripe is through laziness really, but the machines are scattered all over the place. There's no form to how they're placed. A map would be handy for newcomers, instead of looking like a melt on a treasure hunt. I'm glad the first month was only a tenner.

Reply from JD Gyms - Sunderland
Such a nice environment there. Everyone is super helpful. Plenty of machines and weights and the sauna is my fave after a work out

Reply from JD Gyms - Sunderland
My first time going to a gym ,would of been nice if there was a member of staff there to help ,didn't see a single member of staff my whole visit ,I had to ring a friend who's a member to drive down and show me what to do,lovely clean gym plenty to do

Reply from JD Gyms - Sunderland
Changing room has a rotten smell every day you walk in. The same unearthly smell will not be continuing on with a membership long term. Absolutely horrific.

Reply from JD Gyms - Sunderland
Varied equipment and a clean environment. Local and 24 hours access too.

Reply from JD Gyms - Sunderland
always crowded and small facility when compared to the number of people coming there

Reply from JD Gyms - Sunderland
Great staff plenty of equipment loads of space
Great value for money
Definitely recommend

Reply from JD Gyms - Sunderland
Good value. Easy to join. Easy to use.
I haven't used a gym in years, and the atmosphere of most gyms I have used previously has been pretty toxic to say the least. The JD Gym in Sunderland by contrast is welcoming and relaxed.

Reply from JD Gyms - Sunderland
I haven't received a code for the front door and I get anxiety asking people so it's a bit inconvenient sorry for the rating.

Reply from JD Gyms - Sunderland
The ambiance great. Équipement well stocked. Changing area stinks.

Reply from JD Gyms - Sunderland
Love it 🧡
Staff are kind, friendly always willing to help!
It's super clean and has a fabulous vibe from the minute you walk in till the minute you leave.

Reply from JD Gyms - Sunderland
Initial experience as a newbie entering the gym not very good. There was no greeting even though I quite clearly didn’t have a clue what I was doing or where I was going. I had to approach the staff asking where I could purchase a lock for the lockers I was pointed towards a machine. I had such a carry on with the machine, I was there ages and again no one offered any help. I was nervous going into a new gym as it was and felt like a right tatie! Then I had to ask where the ladies changing rooms were, the man on the desk kindly stopped his chat with the girl on the desk and told me where to go. If I was a retail eye and scores were on the door this experience would be pretty bleak. It’s just sheer will power that’s going to force my return there 🤦🏻♀️ Im also a member of another local gym, slightly further afield, and I’ve got to say their approach so far has been much more community feel. I’m so disappointed as I really wanted this to be great! The equipment and decor of the place is lovely though.

Reply from JD Gyms - Sunderland
I had a good outing with nice facilities, however there's no staff to guide or take me on an induction session for the first day ,considering the best equipment to be used for a particular training to achieve a desired result I wish to get at the end. Another thing,can I use my access together with my partner at the same time?

Reply from JD Gyms - Sunderland
Awful gym, terrible atmosphere from walking in the doors, dark, dingy and equipment has seen better days, I’ll stick with my usual gym (The Gym Group) - cleaner, cheaper and nice, supportive pts!

Reply from JD Gyms - Sunderland
It’s a tidy welcoming environment. It feels awkward once you first walk in. But many people help out and give you tips on how to workout properly. It’s an amazing place and 100% worth the price your paying!

Reply from JD Gyms - Sunderland
JD Gyms is a great place to relax and meditate whilst putting yourself through the paces

Reply from JD Gyms - Sunderland
The gym is great, lots of equipment to use. Huge problem with this specific gym is the smell that is wrenching from the changing rooms soon as you get near the top of the stairs. Never in my life have I smelt a changing room this bad before. Literal excrement which has been for the 8th day running now. Haven’t seen the staff cleaning or spraying in there once.

Reply from JD Gyms - Sunderland
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.