JD Gyms - Washington Reviews 

414
TrustScore 4.5 out of 5

4.7

Spire Road, The Peel Centre, NE37 2PA Washington, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Took out a months membership on a special deal which I've used often before. No problem with setting up the membership and easy access to the facilities via their app. The changing / showering areas... See more

Company replied

Rated 4 out of 5 stars

Good gym with modern equipment and plenty of bench space. Couple of older machines in there that take away from the aesthetic, but all functioning as well as the new stuff - so need to replace. Co... See more

Company replied

Rated 5 out of 5 stars

Been training at the JD Gym in Washington for 5 months now, I love it! Always motivated when I go in, a really good mix of all ages, from teens right through to elderly people still wanting to stay i... See more

Company replied

Rated 4 out of 5 stars

Great gym with some great classes on offer. Zumba with Marta is brilliant, her passion shines through and she always gives 100% to every session. She makes newcomers feel welcome ensuring m... See more

Company replied


Company details

  1. Gym

About JD Gyms - Washington

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Spire Road, The Peel Centre, NE37 2PA, Washington, England, United Kingdom

  • 1915946413

4.7

Excellent

TrustScore 4.5 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(414)

4,451 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best equipments ever i have seen

Good one
Need to be some clean

August 12, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi - Thank you for the 5 star review and the comments. It's really made our day 😀
Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Great atmosphere

Great equipment, staff is always around to ask for help or talk to. Great people and atmosphere.

August 4, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi there - Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars and see your positive comments!
Thanks, The JD Gyms Team 💚

Rated 4 out of 5 stars

Two things I would like to be changed.

The only two things that lets I down is not having the air con on. I train on the morning just before six am I arrive and members are always complaining that it’s not on.

And it would be better if the gym attendant opened the studio door as soon as they arrived, giving members access to the room before the classes start.

August 3, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚 

Rated 4 out of 5 stars

Decent gym

Decent sized air conditioned gym for a fair price. More pull downs for back would improve it but it's certainly got everything one needs, including a modern version of a nautilus machine

July 19, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi there - Thank you for your feedback!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

I've forgotten his name 😔 but the guy…

I've forgotten his name 😔 but the guy that showed me around was absolutely amazing, great personality.
The gym itself is class, great machines and overall amazing.

July 2, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi Linda - Thanks for the review! We're happy to hear that you enjoyed your experience! We appreciate your kind words about our team member and the gym's atmosphere. Thank you for the positive feedback!
The JD Gyms Team 💚

Rated 5 out of 5 stars

First time training

My first time at inviting from my brother atmosphere was good but must be good place as took use long time waiting use the cables had changed our chest arm routine but going keep going got yr membership so can review next June 2o26 good so far Peeta.

June 28, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi - Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Good yeah good

June 23, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi there Ellis - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚 

Rated 1 out of 5 stars

First visit to the gym

First visit to the gym, no aircon, cannot access without mobile phone QR code, cannot enter changing rooms until after 6am.

Not a viable option for an early 4am session. I will cancel my membership.

June 6, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi there - Thanks for taking the time to leave this review. Our Washington gym is open 24hours and throughout the night, our accessible changing room is open should you need to get changed or grab a shower.
Thanks, The JD Gyms Team 💚

Rated 4 out of 5 stars

Everything has been very good however…

Everything has been very good however one small improvement could be made. In the Washington gym the changing rooms open at 6 and although there are lockers they are very small and get taken very quickly. This means that people have nowhere to store bags and results in bags being places all over the floor. This is a bit of a trip hazard and the gym could benefit from the changing rooms opening earlier or more lockers perhaps downstairs where’s there’s loads of space?

May 26, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi there - Thanks for taking the time to leave this review. Our Washington gym is open 24hours and throughout the night, our accessible changing room is open should you need to get changed or grab a shower. We do close some areas (i.e the main changing rooms and saunas) for the safety of our members but our accessible facilities offer complete privacy! We will ensure your feedback is passed on, regarding the amount of lockers available.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Was once member few years back and…

Was once member few years back and returned because of work shift patterns same gym but better as now 24hr and been refurbished too ⭐️⭐️⭐️⭐️⭐️

May 5, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hello Anthony - Thanks for taking the time to leave this review! We know that everyone likes to workout at different times so being open 24/7 means we can provide for everyone at anytime! We are happy to hear you’re enjoy using the gym!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

friendly staff

friendly staff, easy joining process, lovely clean well equiped gym with a selection of classes to suit - as a 50 year old woman i was full of trepidation but soon realised this wasnt warrated and plenty of people on hand to guide you :)

April 30, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hello Joanna - Thanks for taking the time to leave this review! We're happy to hear you had a positive experience! It's wonderful that you feel supported in our gym environment. We strive to create a welcoming space for everyone, regardless of age or fitness level.
Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Easy

Previous member who has come back and feels like never been away. Easy to sort to sign up again and staff are really nice when you walk in or need anything

April 24, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hello Chris - Thanks for the 5star review and comments, it's really made our day 😀
Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Really good value gym

Really good value gym, and open 24 hours which I appreciate as I like to go after 9pm. Also do spinning twice a week with the very good Instructor Andy who pushes you to your max.

April 9, 2025
Unprompted review
Rated 3 out of 5 stars

Decent gym overall, but some frustrating issues need attention

I’ve recently joined this gym and, while it does the job in terms of equipment, there are a couple of operational issues that really let it down—especially for those of us who train early in the morning before work.

The good:
There’s a decent range of machines and free weights, and the gym space is clean and well-organised. If you’re just looking for a place to get your workout done, it generally ticks the boxes.

The not-so-good:
Unfortunately, if you train between 5am and 6am (which is prime time for early risers and working professionals), the changing rooms are still locked. That means no access to lockers, showers, or proper facilities at the very time people need them most. As a result, bags end up scattered around the gym floor because the few external lockers get filled quickly. It’s messy, inconvenient, and easily fixable.

The second issue is with the entry system. You’re only allowed to scan your code and enter the gym once per day. So, if you forget something in your car or need to step out for any reason, you’re locked out and can’t get back in. For a modern gym, that’s a pretty outdated and rigid policy—it creates unnecessary stress for members and doesn’t reflect how people actually use the space.

Final thoughts:
This gym has the potential to be much better with a few simple changes—mainly unlocking the changing rooms earlier and updating the access policy to be more flexible. Until then, it’s serviceable, but not ideal—especially for early morning users.

March 19, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi there

Thanks for leaving us some feedback, we appreciate it.

We are a 24-hour gym in Washington, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).

We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.

Hope this helps!
The JD Gyms Team 💚

Rated 4 out of 5 stars

Clean, organised, fun,

The changing rooms cleanliness is maintained which is good, as well as the whole gym having a well organised space. I like the fact there’s more machinery for cardio purposes as it can be an issue at busy times in other gyms. The sign about times when the changing rooms are open and closed should be more highlights or posted even as I did know they closed until I left my personal things in there and had to ask someone to open it up for me, not the end of the world but even the website won’t let me view information about changing rooms and I’ve tried multiple times. Overall, everyone is super friendly, including staff and the atmosphere is great.

March 22, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi there

We appreciate you taking the time to share your feedback. It's wonderful to hear that you enjoy the cleanliness of the changing rooms and the well-organised space throughout the gym. We're glad you find the cardio equipment selection helpful, especially during busy times.

We are a 24-hour gym in Washington, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).

We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.

Hope this helps!
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym with loads of equipment and…

Great gym with loads of equipment and sauna

March 5, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi there

Thank you for your kind words! We're thrilled to hear you're enjoying the gym and sauna. We appreciate your feedback.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

faults but not failures

Having rejoined after many years away ,and being older , I think a member of staff could have accompanied me around,explaining how equipment works as a safety issue , I know you can book induction, but some older people, are embarrassed because everything now is online ,and they shy away from it .. also things like snapped foot straps on rowing machines ,are they checked daily for faults , when it's busy and equipment is out of use ; it is FRUSTRATING

February 25, 2025
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi there

We understand your frustration with the equipment.

We strive to create a welcoming environment for all members, regardless of age or experience. We appreciate your feedback and will use it to improve our member onboarding process and equipment maintenance procedures.

Inductions are not compulsory, so you are free to start using the gym immediately after joining if you feel happy to do so. We absolutely do offer them though, so If you would like an induction, please get in touch with your gym directly and a member of the team can help arrange this for you.

You can email the manager on washington@jdgyms.co.uk or speak to a member of staff next time you are in.

Best wishes
The JD Gyms Team 💚  

Rated 5 out of 5 stars

Joey.....this bloke is like a duracell…

Joey.....this bloke is like a duracell bunny rabbit 🐇 does not stop cleaning, it's something I personally love to see , thank you joey makes me feel good , kirkstall jd could learn a lot from you on gym hygiene.

February 15, 2025
Unprompted review
JD Gyms - Washington logo

Reply from JD Gyms - Washington

Hi there

We appreciate your kind words about our employee. It's wonderful to hear that you're happy with the cleanliness of our gym and that you've noticed the hard work our team puts in.

We'll be sure to pass your feedback along to the team.

Hi there

Thank you for your kind words! We are so happy to hear that you had a positive experience with our staff. We strive to provide excellent customer service and appreciate your feedback.

Best wishes
The JD Gyms Team 💚 

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look