JD Gyms - West Bromwich Reviews 

286
TrustScore 3 out of 5

3.0

West Bromwich Ringway, Sandwell Centre, B70 7QS West Bromwich, GB


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Rated 5 out of 5 stars

I love my local JD Gym! The setup is excellent, the staff are friendly and helpful, and having access 24/7 is by far the biggest selling point for me over other gyms. My absolute favorite amenity is... See more

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Rated 5 out of 5 stars

The person who dealt with cancellation of memberships was very helpful and made the cancellation process very straightforward without any further delay or inconvenience. He also welcomed my future re... See more

Company replied

Rated 5 out of 5 stars

Customer service is above average. I was at the door searching email sent from JD gym as to how to get inside. A member of staff observed what was going on and assumed I needed help. She opened the do... See more

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Rated 1 out of 5 stars

Terrible customer service. Avoid at all costs! Beware there is a terrible cowboy parking company called Bank park who control the car park at the gym. Staff at JD gyms are uninterested when you get a... See more


Company details

  1. Gym

About JD Gyms - West Bromwich

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • West Bromwich Ringway, Sandwell Centre, B70 7QS, West Bromwich, United Kingdom

  • 1213125137

3.0

Average

TrustScore 3 out of 5

286 reviews

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3.0

All reviews

(286)

4,626 reviews in the last 12 months

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Rated 4 out of 5 stars
JD Gyms - West Bromwich logo

Reply from JD Gyms - West Bromwich

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

Really really really dirty

Really really really dirty. Showers smells like urine, full with hairs. Tissue all over the gym area. Just dirty

August 27, 2024
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Reply from JD Gyms - West Bromwich

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on westbromwich@jdgyms.co.uk

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

I really like the gym

I really like the gym

August 20, 2024
JD Gyms - West Bromwich logo

Reply from JD Gyms - West Bromwich

Hi there

Thank you for taking the time to leave us a review! we really appreciate your feedback 😀

Best Wishes,
The JD Gyms Team 💚

Rated 1 out of 5 stars

Little bit disappointing when i was…

Little bit disappointing when i was leaving the gym I wanted to ask a question to the man who let me out, he didnt really seem interested in my question and was too busy trying to talk to a lady who was leaving the gym....also when I came for a free day pass the man just let me in and didnt even show me round said just go on through..

I have joined however not sure for how long...

Also there are not enough attatchments i.e ropes and bars the biix is always empty and when you are using a rope you have someone asking how long are you going to be! Definitely need to invest in more attatchments.

August 23, 2024
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Reply from JD Gyms - West Bromwich

Hi kovshika Thanks for taking the time to leave us some feedback.
It's not good to hear that you didn't feel particularly welcomed by our team. We'll certainly raise this with the West Brom Manager! The JD Gyms Team 💚

Rated 3 out of 5 stars

Poor hygiene

Cleanliness issue especially in changing room and showering area.

August 15, 2024
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Reply from JD Gyms - West Bromwich

Hi there

Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on westbromwich@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

It’s my 1st time joining the gym

It’s my 1st time joining the gym, so I decided to go to the gym and book an introduction to get the ball rolling went to the gym asked if I could get an introduction and the member of staff had no customer service didn’t make me feel like I was welcome it’s like he didn’t want to hep me because I wasn’t the same colour of skin has him. But I am going to join another gym

August 6, 2024
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Reply from JD Gyms - West Bromwich

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

It was really good experience

It was really good experience

July 31, 2024
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Reply from JD Gyms - West Bromwich

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 3 out of 5 stars

My JD gym experience …

My experience was ok and most of the machines were actually working this time around so I was able to have a decent workout

August 1, 2024
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Reply from JD Gyms - West Bromwich

Hi there

Thank you for taking the time to leave us a review.

We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit.

Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍💚

Best wishes The JD Gyms Team

Rated 5 out of 5 stars

Thanks Mike

Great gym had a nice workout lots of choices of machines nice clean showers and steam room will go back again and many thanks to Mike for showing me around. Regards Kash

August 4, 2024
Unprompted review
JD Gyms - West Bromwich logo

Reply from JD Gyms - West Bromwich

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Missing weights & broken machines

When the equipment is broken it takes WEEKS if not months to be fixed! It’s ridiculous. Half the running machines are switched off too. Missing dumbbell weights in the women’s area, vending machine half empty…does anyone actually monitor this place?? I pay a subscription fee and I expect everything to work!

July 29, 2024
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Reply from JD Gyms - West Bromwich

Hi there

Thanks for leaving us some feedback. Sorry if we have some equipment out of order at the moment, we're working to get that back in action as quickly as possible!

Best wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Avoid Marianna's classes

In the past I've enjoyed going to this gym.
However, unfortunately a few weeks ago I made the grave mistake of going to Marianna's "body combat" class (it is NOT body combat but I'll get into that).

Marianna was EXTREMELY rude, shouting at the very small group of people (myself included) to do better and shaming us if we didn't do the movement right. No guidance at all. She singled me out in the class, shouting at me repeatedly to go exactly behind her to copy her movement. She made us use equipment like bands and weights but didn't explain anything at all.
I've never been to a JD gym class where the instructor is playing a prerecorded video (Australian) of the class and then making us copy... super weird. She was not engaging at all. I've been to a good few body combat classes now, and that class was not true body combat, it was more like a body pump class but with bullying.
There's a reason why people have been leaving West Brom classes and going to Oldbury and it's because of the great instructors from West Brom slowly moving there!

June 29, 2024
Unprompted review
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Reply from JD Gyms - West Bromwich

Hi there

Thank you for taking the time to leave us a review. We are pleased that you told us. All feedback is important as it helps us to keep improving!

We have passed your feedback onto the General Manager at your club for them to review.

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

Not a great experience

No ventilation, equipment all over the place, some equipment damaged but no sign to say damaged, constantly busy, poor lighting

July 27, 2024
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Reply from JD Gyms - West Bromwich



Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

Machines need repair

Machines need repair
Toilets blocked, not all taps work.
Gym team not stacking or asking to stack the weight back.

July 14, 2024
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Reply from JD Gyms - West Bromwich

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

Excellent

Good gym, spacious and clean, plenty of equipment

June 13, 2024
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Reply from JD Gyms - West Bromwich

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

It’s a really good gym

I love coming to the jd gym they have everything but I wished they had a swimming pool

July 15, 2024
JD Gyms - West Bromwich logo

Reply from JD Gyms - West Bromwich

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

The gym and facilities are great…

The gym and facilities are great however, I would encourage better lighting inside. Repair broken equipment faster and also provide more attachments for cable machines.

July 7, 2024
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Reply from JD Gyms - West Bromwich

Hi there

Thanks for the 4 star review and comments. We appreciate your feedback and will take it into consideration to enable a better customer experience.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

West Brom - The most horrific abuse by Marianna!! AVOID HER

Experienced the most horrific abuse at this gym today by instructor Marianna at West Bromwich location. Other instructors at the gym are very lovely and it has never been an issue before to take a mat and use a corner of the studio to do your own workout.

The room had maximum 5 other people and during her class she screamed “GET OUT OF HERE” out of shock I did not believe she was talking to me. Then she proceeds to come and stand over my body as I am lying on the floor and scream abuse that “WHAT THE HELL ARE YOU DOING? GET OUT NOW! YOU ARE RUINING THIS CLASS FOR EVERYONE”

I immediately apologised to her and everyone in the room as normally this is not a problem. I also asked other people in the room if I disturbed them and ALL of them said no it is fine for them as the room is fairly large and the class contained a handful of people.

I asked Marianne that as I am not disturbing anyone can I continue with the glute bridges I am doing and she proceeds to keep screaming at me aggressively walking back and forth and said “you are disturbing people because now I will not continue the class until you leave” so basically prior to this incident no one had a problem me being there but purposely she would stop the class to now bully me and make it everyone else’s problem. I said directly “it’s so sad you treat someone this way, when the purpose of a gym is for all kind of people to work out and now you are stopping me”

I left and the 2 friends I was with at the gym saw the incident from outside and could not believe an instructor would treat anyone this way. Maybe it’s racial profiling as I am Asian. I don’t know. But as mentioned the other instructors in the gym are all very nice and this incident which appears to be a misunderstanding could have been simply corrected by asking me nicely to leave and not from the start screaming GET OUT!

I know the instructors need to keep their class figures up and when they go down a certain amount their class is cancelled. And by today’s turnout she is probably on thin ice already.

But this behaviour is disgusting and by the looks of everyone in the room - she was the one who disturbed everyone and she really showed herself to be an ugly person inside and out and I can’t imagine anyone would want to go to her for any fitness support or advice.

I will be letting everyone I know about this incident as it is not okay to treat ANYONE this way EVER.

Great Gym - HORRIBLE INSTRUCTOR named Marianna!

July 6, 2024
Unprompted review
JD Gyms - West Bromwich logo

Reply from JD Gyms - West Bromwich

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

If you'd like to discuss your experience further please reach out to the General Manager of your club, their email address is westbromwich@jdgyms.co.uk

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Everything is good

Everything is good , but the men s changing area smells bad . You should keep clean. One toilet is blocked there. Review for jd West Bromwich.

June 24, 2024
JD Gyms - West Bromwich logo

Reply from JD Gyms - West Bromwich

Hi there

Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on westbromwich@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Plenty of cardio machines

Plenty of cardio machines
Clean changing rooms and showers

June 23, 2024
JD Gyms - West Bromwich logo

Reply from JD Gyms - West Bromwich

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

It is not a good gym

It is not a good gym. You can only access the gym once a day. After that, someone has to let you in. This is very annoying. They also tell you can cancel membership whenever you like but make the process unnecessarily long. Even after you cancel, they will try continue your membership. I do not recommend this gym.

November 2, 2023
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Reply from JD Gyms - West Bromwich

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

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