I love my local JD Gym! The setup is excellent, the staff are friendly and helpful, and having access 24/7 is by far the biggest selling point for me over other gyms. My absolute favorite amenity is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The person who dealt with cancellation of memberships was very helpful and made the cancellation process very straightforward without any further delay or inconvenience. He also welcomed my future re... See more
Company replied
Customer service is above average. I was at the door searching email sent from JD gym as to how to get inside. A member of staff observed what was going on and assumed I needed help. She opened the do... See more
Company replied
Terrible customer service. Avoid at all costs! Beware there is a terrible cowboy parking company called Bank park who control the car park at the gym. Staff at JD gyms are uninterested when you get a... See more
Company details
About JD Gyms - West Bromwich
Written by the company
Contact info
West Bromwich Ringway, Sandwell Centre, B70 7QS, West Bromwich, United Kingdom
- 1213125137
3.0
Average
286 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Some of the equipment in womens gym…
Some of the equipment in womens gym needs attention and a few in the main gym - general maintenance like lubricating, missing weight pin.
June 23, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Don’t sign up ! Dirty gym with broken equipment
I would give JD Gym West Bromwich 0 stars if I could - when this gym opened a few years ago it was excellent - very clean - the cleaners cleaned the changing rooms . Showers toilets etc .. the classes were really good and they were taught by good trainers
well since the Oldbury -and Brierly Hill branches opened the West Bromwich JD gym has gone downhill . They have got rid of the cleaners as never see them whatever time of day I go to the gym .
The toilets and showers are filthy - rarely see a cleaner . the gym equipment is mainly broken or not in use - classes are getting cancelled last minute - turned up to do a body pump class today 3/06/24 class cancelled last minute - all the good classes that are on time and with good trainers is at the other two gyms !!
Management get your act together and get the classes in especially the a body combat class with Jordan - loved this class but they have got rid of it at this gym but still running at the two other gyms . The changing rooms are filthy !! Toilet tissue all over the floor - the showers have hair all over it - absolutely disgusting ! I sent an email to management few weeks ago no reply !
I have decided to cancel my membership and go elsewhere - I’m not paying £22 a month to workout in a filthy gym with classes getting cancelled last minute - and some classes been taken off the timetable all together .
I hope management see this and do something about it, as I can see this gym closing.
June 3, 2024
Unprompted review
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
We will be in touch with the General Manager to see if they received your original email and to discuss whether the issues you've raised can be looked into.
Best wishes
The JD Gyms Team
Scanner didn’t work on a first day
Scanner didn’t work on a first day
First impressions is a last impression
May 21, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Well equipped gym studio
May 20, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
High quality, friendly, no TikTok recording shenanigans.
This is the 2nd gym I have ever subscribed monthly for and in comparison to the pure gym located around the same area in West Bromwich.
I can say that the equipment and interior is very similar but there are multiple dedicated rooms for cycling, classes and most importantly the sauna and cold shower.
The gym is relatively friendly and has a good culture, staff are patient and professional. people may stop you mid-set to ask when you finish, the more hardcore dead lifting racks and bench-press are located in the furthest part of the gym. So you don’t have to hear other users grunt as they drop their weights about in the area closer to the entrance.
In all this is a great gym, for newcomers and intermediate gym goers alike. 4/5
May 21, 2024
Unprompted review
Reply from JD Gyms - West Bromwich
Hi there
Thanks for taking the time to leave us a review and for providing us with your feedback. It's great to hear you enjoy using the gym overall!
Best wishes
The JD Gyms Team 💚
Morning classes don't exist.
Morning classes don't exist.
Its so frustrating when you have limited time you arrive at gym to do a class
As listed on app.you get there no sign of anything
May 5, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
We understand your frustration and will pass your feedback onto the team.
Best wishes
The JD Gyms Team
The facility is top notch and people friendly , makes you wanna go hard
The environment and staff
April 30, 2024
Reply from JD Gyms - West Bromwich
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - West Bromwich
Hi there,
Thank you for leaving us a review, we are thrilled to hear you are enjoying your gym experience with us ⭐
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - West Bromwich
Hi there,
Thank you for leaving us a review, we are thrilled to hear you are enjoying your gym experience with us ⭐
Best wishes
The JD Gyms Team 💚
I recently joined the gym and have…
I recently joined the gym and have taken a few classes Stella and Sandra are fab and I highly recommend their classes , great at what the do and very amenable
Renee inducted me in the gym in regards to how to use the equipment he was patient and knowledgeable
Good music good atmosphere clean Sauna overall I am happy but would never return and would not recommend the Pilates class I attended on Saturday morning I did not get the tutors name whilst I acknowledge she knows what she is doing her delivery is poor she is rude shouty arrogant and I hated every minute of the class she was demeaning and condescending and does nothing to boost JD”s ratings
Looking forward to trying the other classes
What happened to Yoga?
March 18, 2024
Reply from JD Gyms - West Bromwich
Hi there
Hi there
Thank you for leaving us a review. We are please to hear that you had a good induction and that you are enjoying most of the classes.
We will make your gym manager aware of your comments regarding the Pilates class so that they can look into the issue for you.
Best wishes
The JD Gyms Team
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review.
We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. We're so pleased to hear you are enjoying your experience with us 💚
Best wishes
The JD Gyms Team
Outdated and broken equipment
Outdated and broken equipment. Ladies section is abandoned with weight machines and treadmills not working. Such a large gym and only a corner dedicated to women only even then most of the equipment is outdated. Really not worth my money but the only place I can go to that’s close enough to home with free parking. If you have an alternative gym you can go to I would go there. Do not recommend this gym.
March 12, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
With regards to broken equipment, our staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. You can email the General Manager at westbromwich@jdgyms.co.uk
Best wishes
The JD Gyms Team
Reply from JD Gyms - West Bromwich
Hi there
Thank you for leaving a 5 star review! It's great to hear your enjoying using the facilities! We will be sure to pass this onto the team!
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - West Bromwich
Hi there
Thank you for leaving a 5 star review! It's great to hear your enjoying using the facilities! We will be sure to pass this onto the team!
Best wishes
The JD Gyms Team 💚
My first time and my friend and I had…
My first time and my friend and I had no idea how the machines worked.
March 11, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for leaving us a review. Inductions are not compulsory, so you are free to start using the gym immediately after joining if you feel happy to do so.
If you would like an induction, please get in touch with your gym directly and a member of the team can help arrange this for you.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - West Bromwich
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Excellent better than pure gym everyone…
Excellent better than pure gym everyone at jd gym are respectful and helps out the machines are great 100%recommend going to jd gym
February 25, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thanks so much for the 5 star review! Glad to hear that you are enjoying the gym, keep up the great work!!
Best wishes
The JD Gyms Team
Reply from JD Gyms - West Bromwich
Hi there
Thanks so much for the 5 star review! Glad to hear that you are enjoying the gym, keep up the great work!!
Best wishes
The JD Gyms Team
Reply from JD Gyms - West Bromwich
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the great review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Terrible money grabbing unsafe…
Terrible money grabbing unsafe unwelcoming gym I joined came two times cancelled membership
Says it all would nit recommend
February 14, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review.
We were really sad to read that you didn't have a great experience. We'd really like to know more to see if we can put it right. If you have the time, please could you email the General Manager with your feedback so that they can look into this for you. The email address is westbromwich@jdgyms.co.uk
Best wishes
The JD Gyms Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.