I love my local JD Gym! The setup is excellent, the staff are friendly and helpful, and having access 24/7 is by far the biggest selling point for me over other gyms. My absolute favorite amenity is... See more
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The person who dealt with cancellation of memberships was very helpful and made the cancellation process very straightforward without any further delay or inconvenience. He also welcomed my future re... See more
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Customer service is above average. I was at the door searching email sent from JD gym as to how to get inside. A member of staff observed what was going on and assumed I needed help. She opened the do... See more
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Terrible customer service. Avoid at all costs! Beware there is a terrible cowboy parking company called Bank park who control the car park at the gym. Staff at JD gyms are uninterested when you get a... See more
Company details
About JD Gyms - West Bromwich
Written by the company
Contact info
West Bromwich Ringway, Sandwell Centre, B70 7QS, West Bromwich, United Kingdom
- 1213125137
3.0
Average
286 reviews
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Love that it has a ladies gym but it’s…
Love that it has a ladies gym but it’s annoying that most of the equipment doesn’t work
February 11, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Just Perfect ☺️
Friendly atmospher, cool lighting, plenty of equipment, Good location, free parking, helpful staff, love the sauna, 24 hours, Just perfect.🙂
February 11, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - West Bromwich
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Far too busy
Far too busy! Too many members. People queuing to get onto machines. Broken equipment. Not enough equipment for training legs
February 5, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thanks for taking the time to leave this review.
We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.
To make the most of the space where possible, though, we are always looking to expand and improve our facilities.
Best wishes
The JD Gyms Team 💚
they are very friendly and kind if you…
they are very friendly and kind if you need something they are always available
January 31, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review!
It's great to hear you’re enjoying using the facilities at our gym! We hope you continue to enjoy your fitness journey with us 💪
Best wishes
The JD Gyms Team 💚
Equipment broken
January 31, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
I trained at the West Brom gym
I trained at the West Brom gym .
The pt was training her client on the sled track when there were numerous correct places to train dead lift ,The sled track being not one of them . A pt should know better
February 1, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for your feedback. This can be rectified really quickly by speaking with the PT or perhaps mentioning to the General Manager if you didn't feel comfortable doing speaking to the PT directly. They are a friendly bunch and will be happy to move to a clear space to allow you to use the track.
We hope next time this won't be a problem.
Best wishes
The JD Gyms Team
So far so good
So far so good, really good staff helped me out a lot, Names I believe are Marcel and Ryan.
Haven't been going long enough to give 5stars yet though.
January 30, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚
Best wishes
The JD Gyms Team
Half the machines are always broken
Half the machines are always broken, and never seem to get fixed. Staff are hardly present to even tell them.
January 21, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thanks for taking the time to leave us some feedback.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
If you can't find a member of staff it might be that they are doing their rounds, checking the changing areas etc. You can always email the General Manager on westbromwich@jdgyms.co.uk
Best wishes
The JD Gyms Team
Love how it’s got an only ladies gym…
Love how it’s got an only ladies gym !!! And some only ladies classes!! Staff are helpful and work you and every muscle!!
January 21, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
I had one month membership but its 5th…
I had one month membership but its 5th day i got message of cancellation i invest my 21.99 ponds
January 15, 2024
Reply from JD Gyms - West Bromwich
Hi there
Thank you for taking the time to leave us a review.
We are sorry to hear that your membership has been cancelled. This would only happen when the member initiates the cancellation, we wouldn't go ahead and cancel without your say so.
If this was done within 14 days you will be entitled to your membership fee to be refunded. This will all now be processing. If you do not want this to happen, please raise a ticket with our Customer Service team and they will help to rectify this for you.
https://help.jdgyms.co.uk/support/tickets/new
Best wishes
The JD Gyms Team
Great location
Great location, ladies only gym is a plus. Could do with more evening classes
December 30, 2023
Good gym could do with stricter rules
Good gym could do with stricter rules for putting weights away in right place and branded machines like life fitness or hammer strength but decent gym
December 12, 2023
I just wish more people would wash…
I just wish more people would wash before the gym. Quite often it stinks - come on folks deodorant only csts a couple of quid. Machines, on the whole, are decent - but could do with being updated/repaired/maintained a bit better
November 22, 2023
It’s good Environment
It’s good music system for entertainment and good Environment
It’s good Machine’s all items for exercise
November 21, 2023
Good gym
Good clean gym with plenty of equipment. Only gripe changing rooms not open till 5am which is not great if you need to change before or after your early workout
November 10, 2023
Swapped from nrg gym to Jd gym
Swapped from nrg walsall which was really poor boxers with poo in on the floor in showers mangers didn't wanna know then come to JD gym and the cleanliness and the layout of the gym is bang on glad I chose to sign up at JD gym
November 11, 2023
Pads on equipment are worn out
Pads on equipment are worn out, need replacing. Pin for the stack weights missing, not enough cleaning stations. Otherwise well equiped.
November 5, 2023
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