Great experience, ordered easily with item in stock, paid and received my items in 2 days. Was kept fully informed on dispatch and courier information. It's great to be able to leave a positive review... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very fast delivery. Ordered paint on Friday lunchtime and it was delivered the next day. Also, it was the cheapest on the internet, including at Amazon and ebay, and £20 cheaper than B+Q! Would def... See more
Company replied
Excellent company selling top brands at very competitive prices. Quick delivery and well packaged. Have used a couple of times and will definitely use again. Highly recommended.
Company replied
Company details
Written by the company
JDS DIY is your one stop shop for all the home and business DIY requirements. We work hard to ensure all your projects are successfully implemented. Do it yourself, do it your way.
Contact info
UNIT S HIGHFIELD ROAD, M38 9ST, Manchester, United Kingdom
- 0161 241 6842
- customercare@jdsdiy.com
- jdsdiy.co.uk
4.1
Great
814 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Put in order easter Monday pm and goods…
Put in order easter Monday pm and goods arrived (heavy parcel 10 ltrs as-blue) the next day in scotland pm with free delivery. Amazing service. Thank you
April 22, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you so much for your kind words! 🌟 We’re delighted you were impressed with the speed of our (free!) delivery, especially for such a heavy parcel all the way to Scotland. We truly appreciate you choosing us thank you!
First class service
First class service. Wonderful packaging 📦
Many thanks for your help
April 28, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you for your lovely feedback! 📦 We’re so pleased you were happy with our service and packaging it’s our pleasure to help. Many thanks again for choosing us!
Wrong paint supplied
Wrong paint supplied. Difficult return process. Stil no response
April 14, 2025
Unprompted review
Reply from JDS DIY LTD
Dear Trevor,
Thank you for your feedback, and we’re very sorry to hear about the frustration you experienced during the resolution of your order. We understand how disappointing it can be when things don’t go as expected, especially when it comes to receiving the correct items.
We’re pleased to confirm that your order has been fully refunded. If there's anything more we can do to assist, please don’t hesitate to reach out — we're always here to help.
If you feel your experience has since improved, we’d be grateful if you could consider updating your review to reflect the final outcome. Your feedback means a lot to us, and helps us continue to improve our service.
Warm regards,
JDS DIY Customer Care Team
What a brilliant service I’m very…
What a brilliant service I’m very impressed an was well happy with the fence paint I purchased from u an I’m due to buy more an I will defo recommend u to friends an family
April 23, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you so much for your kind words! 🌿 We’re thrilled you’re happy with the fence paint and our service it really means a lot that you’d recommend us to your friends and family. We look forward to helping you again when you’re ready for your next order!
Good price and quick delivery.
April 17, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you for your kind feedback! We’re happy you were pleased with the price and quick delivery — we look forward to serving you again!
delivery on time
delivery on time - as I would expect with a decent company
April 24, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you for your feedback! We’re glad your delivery arrived on time and that we met your expectations. We appreciate you choosing us and hope to serve you again soon!
Great price, delivery problems
Great price. However delivery was spoiled because DPD couriers left both separate deliveries without either knocking on the door or pressing the door bell. As a result one parcel was left out overnight.
April 18, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you for your feedback! We’re glad you were happy with the price, but we’re truly sorry to hear about the delivery experience with DPD. We appreciate you letting us know, and we’ll pass this along to help improve future deliveries. Thank you again for choosing us!
Reply from JDS DIY LTD
Thank you so much! 💬 We’re really pleased you were happy with our communication and service — we look forward to helping you again in the future!
JDS VERY BAD SERVICE
Despite numerous emails my order has STILL not been completed. I have sent photos as requested I ordered 4 tins of Cuprinol Vermont green decking stain they sent 3 and 1 tin of brown !!!
They wanted photos WHY !!! I have requested numerous times they take the brown tin back and deliver the missing green tin but they have ignored every request asking me to send the order back but no mention of fulfilling my order. Customer service is a joke. I have asked them to contact me to organise delivery of missing tin and retrofit the other one no one has contacted me. No service very poor company still waiting JDS YOU HAVE MY CONTACT DETAIS
April 18, 2025
Unprompted review
Reply from JDS DIY LTD
Dear Gordon,
Thank you for your feedback, and we’re very sorry to hear about the frustration you experienced during the resolution of your order. We understand how disappointing it can be when things don’t go as expected, especially when it comes to receiving the correct items.
We’re pleased to confirm that the replacement tin of Cuprinol Vermont Green has now been delivered, and we truly hope it’s met your expectations. If there's anything more we can do to assist, please don’t hesitate to reach out — we're always here to help.
If you feel your experience has since improved, we’d be grateful if you could consider updating your review to reflect the final outcome. Your feedback means a lot to us, and helps us continue to improve our service.
Warm regards,
JDS DIY Customer Care Team
Excellent customer service
After receiving an email from the Courier stating that my item had been damaged beyond repair during transit and to contact the seller, I immediately rang JDS DIY to inform them of this. I spoke to a very helpful gentleman and within minutes I had received a full refund into my PayPal Account. Exceptional customer service from this Company.
April 22, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you for sharing this! 💛 We’re truly sorry your item was damaged in transit, but we’re so glad our team could resolve it quickly for you. Your kind words about our customer service mean a lot we’re here anytime you need us!
Fantastic price for a great product and…
Fantastic price for a great product and speedy delivery, thank you
April 16, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you! 🌷 We’re delighted you were happy with the fantastic price, quality product, and speedy delivery. We truly appreciate your support and hope to serve you again soon!
Fast delivery and great price
Fast delivery and great price. Well packed as well. I’ll definitely shop with you again. Thank you.
April 15, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you so much! 🌟 We’re thrilled you were happy with the fast delivery, great price, and careful packaging. We look forward to having you shop with us again thanks for your trust.
Very pleased with my purchase and speed…
Very pleased with my purchase and speed of service.
April 15, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you for your kind words! 😊 We’re so pleased you were happy with both your purchase and the speed of our service — we truly appreciate you choosing us!
Excellent price for Weedol 1 ltr
Excellent price for Weedol 1 ltr , very quick to deliver too. Can’t be faulted from my experience, recommended!
April 14, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you so much for your recommendation! 🌿 We’re delighted you were pleased with the excellent price and speedy delivery — we truly appreciate you sharing your positive experience and look forward to serving you again!
Great company with excellent service
Great company with excellent service, from order placement to delivery.
Goods well packaged for safe transportation.
Staff exceptionally helpful.
Highly recommended with competitive prices.
April 16, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you so much for your kind words! 🌷 We’re thrilled you had such a positive experience from start to finish, and we truly appreciate you highlighting our helpful team and careful packaging. We look forward to serving you again!
Excellent product, Just takes longer than I would want on delivery
Excellent product that was really well priced and very sturdy packaging.
Only let down by the dispatch delays even though express was selected
If you could get dispatch running so it was next day your business would be flawless.
April 14, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you for your honest and helpful feedback. We're glad to hear you were pleased with the product and packaging. We're sorry.
Well packaged containers and received…
Well packaged containers and received in great condition. Prices were very good compared to most other websites and has different posting levels depending how fast you need the items.
April 9, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you for your thoughtful review! 🌟 We’re delighted you appreciated the secure packaging, competitive prices, and delivery options. We hope to serve you again soon!
EFFICIENT ONLINE ORDERING
EFFICIENT ONLINE ORDERING, GOOD PRICES.
I DO NOT WANT AN APP TO TRACK DELIVERY, SO NO COMMUNICATION. DELIVERY FROM EVRI TOOK SEVERAL DAYS.
NO PAPERWORK SO HAD TO REQUEST AN INVOICE.
March 25, 2025
Unprompted review
Reply from JDS DIY LTD
Thank you for your kind words! 🚚 We’re glad you were happy with the prompt delivery and competitive price. We look forward to serving you again!
No communication that the items I…
No communication that the items I ordered were not in stock. Told delivery would be 2-5 days. After day 5 I had to contact JDS to be told the item wasn’t in stock at the time of ordering
March 23, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.