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Rated 5 out of 5 stars

Beautiful Woden made pieces. Very good level of difficulty. It arrived really fast. Within 30 days after submitting my order. I’ve order 3 times already, and would do it again. I have 8 differe... See more

Rated 1 out of 5 stars

I order December 9th and paid. I can’t get a correct tracking number for my order. The one that was provided to me shows the package was delivered in Chicago Illinois- I live in Florida and that was t... See more

Rated 1 out of 5 stars

Very hard to write a review or fill in the review email when I’ve still not received my puzzle. It appears that I have been taken for a ride/ripped off as I can no longer track my order and I ordere... See more

Rated 1 out of 5 stars

I spent an extra 15 dollars on shipping to get it before Christmas. It never made it. Then i get a message with the tracking that my puzzles were delivered in the mailbox in Sacramento CA, which woul... See more

2.1

Poor

TrustScore 2 out of 5

828 reviews

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2.1

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(828)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Send me what I ordered!

Send me what I ordered!! You have terrible business skills. Asking for a review for something you have NOT even delivered!!! Shooting yourself right in the foot!! I’m wondering if you ripped me off. Seems there are others in the same predicament. Please respond…

January 10, 2023
Unprompted review
Rated 1 out of 5 stars

Es una porquería!

Es una porquería!
Realice mi pedido antes de Navidad y según la fecha de entrega era para antes de terminar el año, y ahora resulta que según el paquete ya fue entregado, ¿ a quién y en dónde? no se sabe eh mandado correo pidiendo una aclaración pero no recibo respuesta. Es una porquería de empresa. NO COMPREN.
It's a piece of crap!
I placed my order before Christmas and according to the delivery date was for before the end of the year, and now it turns out that according to the package has already been delivered, to whom and where? I do not know, I have sent mail asking for clarification but I receive no response. It is a crappy company. DO NOT BUY.

January 10, 2023
Unprompted review
Rated 3 out of 5 stars

I have mixed emotions about these

I have mixed emotions about these. The designs are cool and cleverly done. The puzzle pieces are all different which makes it more interesting than normal puzzles. It was dleievered in good time. Missed Christmas but that was expected with the delays in shipping and customs.

Negatives - I wonder how long the pieces will last. Although the little bags are cute the ad had a box and was expecting similar. The size of the puzzle was smaller than expected.

December 31, 2022
Unprompted review
Rated 1 out of 5 stars

If I could leave zero stars

If I could leave zero stars - i would. The puzzles are not as they appear, they didn’t arrive in time. Nothing about this transaction was good. DO NOT ISE THIS COMPANY!

December 9, 2022
Unprompted review
Rated 1 out of 5 stars

Parcel never received

It says in the order that parcel had been delivered on 19th december. Nothing has been delivered...! Wrote a few mails as to understand what happened. Was told that an ''investigation'' had been started with delivery company. Until today, 9th of january, parcel hasn't been received and got no answer about what went wrong, or refund, or anything....

January 8, 2023
Unprompted review
Rated 2 out of 5 stars

Not what I expected

I order a Puzzle paid 40€ and it came in a bag, not even in a box. You can´t not tell that is a puzzle.
Not sure if all the pieces are in the bag. We will see.

December 25, 2022
Unprompted review
Rated 4 out of 5 stars

The puzzles itself are awesome....

The puzzles itself are awesome. My mom loved it....said it's kind of hard to solve.....I told her that is good so you don't solve it in the first seating....

The only complain I got is that when I got it, for my surprise, there was no wooden box for it....It was on a silk kind of bag.....pretty bag though, but I would've love to have a box.....like on the ads....

January 4, 2023
Unprompted review
Rated 1 out of 5 stars

Not happy with the puzzles.

You keep sending a request for evaluation and I'll keep giving it. The two puzzles ordered for a special Christmas present came AFTER Christmas and were nothing like I thought they would be. Small package, had no idea that they were the puzzles. Paid $40 total for them when that much could have bought several puzzles, maybe 4, of normal and good quality. Not happy with the order, will not order again.

January 4, 2023
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam!
Ordered 2 puzzles on Dec 14. Never got them and in tracking them down their application show them as delivered.
My address and info is correct and the funds they collected were real but never got the product although they claim it was already delivered.

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Good puzzles with original designs

I ordered two puzzles somewhat reluctantly after reading other users' reviews. Despite everything, the package arrived in good condition after two weeks, as I expected knowing that it came from China.
It was a gift and the recipients where delighted. The pieces fit perfectly and they all look different, unlike traditional puzzles. In addition, the design is original and beautiful.
In summary, I am satisfied with the purchase. I may repeat with some other model.

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

Total Scam from China.

My prefer tracking shows my puzzle went somewhere in Washington state. I live I TX , which the delivery address on the order showed. No response from customer service. Ericpuzzle is the same company. Total scam from China, not the US address they use.

January 7, 2023
Unprompted review

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