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Rated 5 out of 5 stars

Beautiful Woden made pieces. Very good level of difficulty. It arrived really fast. Within 30 days after submitting my order. I’ve order 3 times already, and would do it again. I have 8 differe... See more

Rated 1 out of 5 stars

I order December 9th and paid. I can’t get a correct tracking number for my order. The one that was provided to me shows the package was delivered in Chicago Illinois- I live in Florida and that was t... See more

Rated 1 out of 5 stars

Very hard to write a review or fill in the review email when I’ve still not received my puzzle. It appears that I have been taken for a ride/ripped off as I can no longer track my order and I ordere... See more

Rated 1 out of 5 stars

I spent an extra 15 dollars on shipping to get it before Christmas. It never made it. Then i get a message with the tracking that my puzzles were delivered in the mailbox in Sacramento CA, which woul... See more

2.1

Poor

TrustScore 2 out of 5

828 reviews

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2.1

All reviews

(828)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total scam!

Very hard to write a review or fill in the review email when I’ve still not received my puzzle. It appears that I have been taken for a ride/ripped off as I can no longer track my order and I ordered almost a month ago!
Then I receive an email asking me to review the product! Total scam!
I wished I’d read all these reviews beforehand because it appears this is a common trend with most of the reviews!

January 7, 2023
Unprompted review
Rated 3 out of 5 stars

The puzzle in general it is ok.

The puzzle in general it is ok.. I think it's need more resolution in the picture. The package also need a box for shipping, because it's arrived with two broken pieces that I had to glued. And please include more animals.

January 7, 2023
Unprompted review
Rated 2 out of 5 stars

Longlead Times and Poor Quality

I cannot recommend that you order from this company. The lead-time was very long and I was not notified that they would be coming from overseas. They arrived on 12/30 when I ordered them on 12/12 thus I can't use them for Christmas gifts. I was disappointed by quality of the product. The bags the puzzle comes is in super cheap and not very full There are small burned marks on one of the puzzles itself (marring its beauty), and you can tell that it was not well cut.

January 7, 2023
Unprompted review
Rated 1 out of 5 stars

I agree with what others have said

I agree with what others have said, the product was misrepresented in that I expected a nice box and a decent sized image of the puzzle. I wouldn’t have ordered if I knew it came in a bag with only a mini image.
In addition, this was suppose to arrive before Christmas, but it didn’t.
Not happy with the experience, but I have not even opened the bags yet.

January 3, 2023
Unprompted review
Rated 1 out of 5 stars

I order December 9th and paid

I order December 9th and paid. I can’t get a correct tracking number for my order. The one that was provided to me shows the package was delivered in Chicago Illinois- I live in Florida and that was the shipping address that was provided. I have twice provided proof of payment. You keep asking for a payment voucher or transaction slip, which was never supplied to me. I feel like I have been scammed.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

It arrive fast

It arrive fast, looks nice love the detail pices with animal looking shapes! The wood smells like BBQ. 😂

January 7, 2023
Unprompted review
Rated 1 out of 5 stars

My issue still has not been resolved

I spent an extra 15 dollars on shipping to get it before Christmas. It never made it. Then i get a message with the tracking that my puzzles were delivered in the mailbox in Sacramento CA, which would be great if I lived there, but nope, I live in Lakeland FL. I replied to many emails with screen shots of the delivery mess up, and the late issue, and still haven't heard anything.

December 23, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered from Eric Puzzles off of…

Ordered from Eric Puzzles off of instagram. I did a quick search on the brand, seemed ok. Boy am I disappointed, Eric puzzles s part of Jeff puzzles, didn’t know this was coming from overseas and I didn’t know that Jeff puzzles gets such awful reviews. Christmas present for a family order December 12th. Still not delivered. They are doing a review but, I’m not expecting much

December 12, 2022
Unprompted review
Rated 3 out of 5 stars

Sorry

Sorry, I can't say anything, I never received the puzzles.
Perhaps can you help me ?
F. Proix

January 6, 2023
Unprompted review
Rated 1 out of 5 stars

I don't know why these people keep…

I don't know why these people keep asking for feedback as I bought eric puzzles not Jeff puzzles Harry potter jin and yang a dragon and a wolf all wooden the dragon and wolf are good but they do not stay together as they don't lock in place the other 2 are perfect

December 25, 2022
Unprompted review
Rated 3 out of 5 stars

a bit disappointed

On the advertisement the puzzles were shown in a box. They arrived in a bag (very nice and appealing but a bag) and since they are less protected this way, a few pieces had broken tips. Some parts are very delicate and thus fragile.
They were for gifts, so I have to make them to check if they are OK and if so, I place them in a box. I had to fix a few.
Otherwise, surprisingly difficult and interesting!
The quality of the picture could be improved too (it is pixelled).

January 6, 2023
Unprompted review
Rated 4 out of 5 stars

Very nice although smaller than expected

The puzzle arrived in a couple of weeks. I was expecting a box but it came in a little velvet bag. That was ok. I would've liked a bigger image of the puzzle as a reference. Instead there is only a 2x2 little label with the photo on it
The puzzle itself is quite nice. Smaller than expected but really challenging and beautiful.

January 5, 2023
Unprompted review
Rated 2 out of 5 stars

Where is my puzzle?

Its a bit hard to write a review as i havent received my puzzle yet. I ordered it about 10 days before Xmas, as a gift. I knew it was going to be a risk getting it before christmas. Its now the 7th Jan, i havent got it yet. But i am getting lots of emails asking for a review, so here it is.

January 6, 2023
Unprompted review
Rated 1 out of 5 stars

Purchase not received on time. Was a gift.

I placed the order to receive it before Three Kings Day, and according to the query regarding the shipping situation, it was sent on Jan0uary 4 2023 and we are on January 6, Three Kings Day, and i have not received it. It was a gift. Horrible situation.

January 5, 2023
Unprompted review
Rated 4 out of 5 stars

Lovely Puzzle

Arrived late and in a pouch, not a box. Lovely puzzle, really enjoyed building it.

January 6, 2023
Unprompted review
Rated 1 out of 5 stars

100% scam

Ordered for a Christmas present and never received it. It was delivered to some place in texas and customer service has not gotten back to me. 100% scam

January 3, 2023
Unprompted review
Rated 3 out of 5 stars

Disappointed that the puzzles came in…

Disappointed that the puzzles came in bags rather than in the boxes shown in advertisements - the very small attached pictures of the puzzles not helpful in actual assembly. Previous puzzles purchased through Amazon were in beautiful boxes with pictures which helped the assembly. Totally expected the same with the 5 new puzzles. Would not have ordered through this company - should have warning that “products not exactly as shown”!

January 4, 2023
Unprompted review

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