Delivery took a bit long but thats because there was a holiday in between but overall worth the wait cause it got shipped pretty much right after and it arrived quickly after that ! The quality is act... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jenny gave me a set of headphones, and honestly, I've been absolutely thrilled with them. There were no problems whatsoever with the shipping process; they arrived much sooner than anticipated. Everyt... See more
Got a pair of Max V2 TB last year and needed to update software in order for them to work with the new iphones (I could not do it through flycc). Through Whatsapp, I received the relevant firmwar... See more
So, I bought a pair of Pro 2’s v5.4 and they just arrived yesterday. The headphones are better than I expected. They feel premium and look amazing. I’m not an audiophile by any means but, they sound g... See more
Company details
Written by the company
Jenny's Store - Great earbuds for cheap! The products you want, just cheaper.
Contact info
713 Tailwater Ave. Bronx, 10468, New York, United States
- mail@jenny.airreps.info
- jenny.airreps.info
4.6
Excellent
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Service and Product
The airpods came fantastic! Jenny was super reliable to inquire over any questions or issues during transport!
October 14, 2025
Unprompted review
Great option
Fast delivery to EU, perfect customer service.
Ordered 5.3 TB and they are perfect.
October 13, 2025
Unprompted review
unrivalled
i buy the V3E exclusively and find the sound quality is even better than the originals. super pleased with the purchase and its already my 3rd time buying. value for money with top notch quality to match. very friendly and assuring as well with no issues with delivery! thank you so much and wishing more good years ahead!
October 13, 2025
Unprompted review
Good & Less good
Jenny is a decent seller. I ordered a V5.2HR from her a while back, but they unfortunately came in defective. Thankfully, Jenny offers warranty, so I just had to ship them back to her so she could replace them.
She did say she would cover the shipping costs, but she ended up not doing so...
Anyway, fast forward to a few months ago, when I eventually lost the case of my V5.2HR and ordered one from her via WhatsApp, I had also lost the vents, which I informed her of. She did send me the vents free of charge with the case, which is nice, but she sent me a TB case instead of HR, which now leads up to my unit not being to pair properly with my phone, and being unusable, as the earbuds are a bluethoot device each, and I can't reset them...
September 10, 2025
Unprompted review
Great customer service and shipping!
Great customer service and shipping! The earphones feel and sound great! Will purchase again in the future
October 10, 2025
Unprompted review
Reply from Jenny's Store
Thank you so much for the awesome feedback! 💪 We’re happy to hear you loved the earphones and had a great experience with our service and shipping. Can’t wait to have you back again! 🙏
— The Team
Updated review
After my initial review, Jenny contacted me via WhatsApp to sort out the AirPods issues. She guided me through troubleshooting, and we found the problem was a disconnected internal ribbon cable that caused the earbud to stop working. They’re functional again now, and I’m grateful for Jenny’s effort to help fix this, even if it took some time.
The AirPods have some other issues, including ineffective noise-canceling and transparency modes, and a case battery that doesn’t show up on my iPhone. The initial support could’ve also been better. For the price, they’re good enough and not the worst option out there, but the short warranty period is a limitation. Thanks to Jenny for guiding me to a solution, but improved quality control and more professional communication would make for a better experience.
October 4, 2025
Unprompted review
Reply from Jenny's Store
Hi there, we’re really sorry to hear about your experience — this is definitely not what we strive for 😔. Quality and reliability are very important to us, and your feedback helps us improve. Please reach out to us directly on WhatsApp so we can make this right and look into a solution for you.
Thank you for bringing this to our attention! 💬
— The Team
Excellent quality product
Excellent quality product, I highly recommend it.
October 2, 2025
Unprompted review
Reply from Jenny's Store
Thank you so much for your kind words! 🙏 We’re really glad to hear you’re enjoying it — your support means a lot to us. 💙
— The Team
everything went so well
everything went so well, Jenny was helpful all the way through.
The product it’s insanely good and well done.
100% will buy again
October 2, 2025
Unprompted review
Reply from Jenny's Store
That’s amazing to hear! 🙏 We’re thrilled everything went smoothly and that Jenny could help you along the way. Enjoy your new pair — and we’ll be happy to have you back anytime! 💙
— The Team
Great quality product
Great quality product, guy always answers his emails quickly. And provides tracking number and lots of help if your confused on something
September 24, 2025
Unprompted review
Reply from Jenny's Store
Really appreciate the great feedback! 🙏 We’re glad you’re happy with the quality and that our support could help you out along the way. Thanks for trusting us — enjoy your new pair! 💙
— The Team
excellent experience
I can only recommend this website if you're looking for an affordable product with very good performance.
No issues with Order, Tracking, or Support.
Order delivered in 12 days
Thanks
September 17, 2025
Unprompted review
Reply from Jenny's Store
Thank you so much for your kind words! 🙏 We’re really happy to hear everything went smoothly — from order to delivery. Enjoy your new pair, and we appreciate the recommendation! 💙
— The Team
Perfect
Very good! Fantastic customer service and very good quality products. Very happy with my order!
June 1, 2025
Unprompted review
Very good experience
Very good experience, no issues encountered and arrived in oceania with only 10 days shipping time.
May 29, 2025
Unprompted review
Useless tracking, but amazing product
Good quality, nice sound, very simular to gens, better bass,weaker mids, tracking kinda useless, arrived before leaving china on the tracking, arrived in two weeks
May 22, 2025
Unprompted review
Very good airpods
Very good airpods, got the 5.2 TB and is very happy with them.
The payment is a little tricky tho, through mercury.io but it worked out well and recieved them in Denmark 2 weeks after ordering.
July 12, 2024
Unprompted review
its a fraud
its a fraud
they link to a mercuryo platform to pay with bitcoins and money dissapear and order too
April 10, 2024
Unprompted review
Reply from Jenny's Store
EDIT: Please update your review if your experience has changed, bad reviews adversely affect our business.
Thanks.
Hey MCArmen,
I'm sorry to hear that you're dissatisfied with our service. However, I can guarantee you that we are not a fraud. You should have received an e-mail confirming your order after you paid, though if you did not please reach out to us on WhatsApp at +86 133 3655 7084.
Best regards,
Conner
Wanted to make a purchase with a credit…
Wanted to make a purchase with a credit card in the USA could not figure out how no help, canceled order.(correction) I have been in contact with customer service, they have answered all of my questions and have been very helpful, this is one of the verified companies to work with for purchasing earbuds along with Earhive who I have already purchased from.
April 4, 2024
Unprompted review
Reply from Jenny's Store
Hi Jeffrey,
If you need help ordering please reach out to us on WhatsApp at: +86 133 3655 7084
Have a great day.
Best regards,
Conner
The WhatsApp number is very responsive…
The WhatsApp number is very responsive and kind. I'm excited to receive my order.
Edit: I just received them, the shipping took a bit; however it was just the carrier's responsibility. Overall the Airpods Pro are great.
4/28/2024: After 6 months, these Air Pods have held up great. I have dropped them many times but they have only slightly scuffed. The audio quality is just as good as when I bought them.
September 23, 2023
Unprompted review
Reply from Jenny's Store
Hello,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our customer support. We're just as excited for you to receive your order!
Best regards,
Conner
TrustPilot Manager for Jenny's Store
great seller.
August 25, 2023
Unprompted review
Reply from Jenny's Store
Hello,
Thank you for taking the time to leave a positive review! We're delighted to hear that you had a great experience with us at Jenny's Store. Your 5-star rating is greatly appreciated and serves as a testament to our commitment to excellent service.
If you have any further feedback or questions, feel free to reach out. We're here to ensure your satisfaction.
Best regards,
Conner
Customer Relations, Jenny's Store
very good quality
June 22, 2023
Unprompted review
Reply from Jenny's Store
Hello,
Thank you for sharing your concise yet appreciative review! We're pleased to know that you find the quality of our products to be very good. Your feedback encourages us to maintain the high standards that we strive for.
If you ever need anything else or have further feedback, please don't hesitate to let us know. We're here to ensure you have a positive experience with us.
Best regards,
Conner
Customer Relations, Jenny's Store
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.