Jersey Mike's Subs Reviews 543

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were unhappy with their experience overall. Many customers expressed disappointment with the quality of the bread, frequently describing it as hard, stale, or soggy, which negatively impacted the taste of their sandwiches. Reviewers also noted that the portions of meat and other fillings were often too small, making the subs seem empty and overpriced. Issues with staff attention and service were common, with some employees making incorrect orders or showing a lack of care. However, some customers also noted that despite these issues, the food's taste was generally good, and a few appreciated the fresh ingredients and quick service when things ran smoothly. A minority of people were satisfied with specific locations, praising friendly staff and consistent sandwich preparation.

What people talk about most

Product

People report ambiguous experiences with product, with some customers praising the fantastic product and... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers praising a fantastic product and a very... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers consistently praising the food, fresh... See more

Location

Reviewers highlight ambiguous aspects of location, with some mentioning specific addresses like 74 W 11400 S,... See more

Service

Users describe ambiguous interactions with service, with some reviewers expressing extreme dissatisfaction,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

This is strictly about that Jersey Mike on Winchester near Hackscross in Memphis, Tennessee. The first 10 or 15 visits the sandwiches were neatly made and full of flavor. Even the staff was pleasant... See more

Rated 2 out of 5 stars

10201 Martin Luther King Jr. Hwy., Suite 150, Bowie, Maryland, 20720-4254 Thoughts: I'm submitting this complaint again because it's been over a week and I haven't gotten confirmation or a reply from... See more

Rated 2 out of 5 stars

My wife brought home two sandwiches for lunch from Jersey Mike’s yesterday. The bread on her sandwich was hard, seem to be a day old. My chicken sandwich was very mediocre. The last time we had san... See more

Rated 2 out of 5 stars

My first Jersey Mike's experience. A little disappointed, the food was gresh, bread was good , but ever since we sat, an employee who was handling the bread and adding ingrediends in sandwiches then... See more


2.3

Poor

TrustScore 2.5 out of 5

543 reviews

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Rated 1 out of 5 stars

One poor store

I use two jersey mikes locally.
The Malta ny one is outstanding….helpful, efficient, friendly and also very busy.

The Amsterdam ny one which inspires this review and only that one here was terrible all 3 visits. The employees stood around, did not acknowledge customers and it was not busy at all. So there was no excuse. One other time order wrong. Third time someone in front of me livid because of big graduation order that was all mixed up. So beware of that store. But I think not typical of most of them.

January 26, 2025
Unprompted review
Rated 1 out of 5 stars

Not worth the hype

I saw all these commercials about how great theses places where and finally a chance to eat at one in cedar rapids, iowa....wife asked to have hers toasted, she was told no. Ok then in ordered and was hoping to get raw onions on the sub. I got handed the 6 inch sub and no onions. While she agreed on a club, I asked about the raw onions and was told I couldn't get them cause I have a hot sandwich. The quality and taste was no better them subway. Price was to high, my meal, just sub was $11.33 with tax and hers was $10.99. I'm sorry to say this, the taste and quality was not worth the hype.

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

Poor sanitation and didn’t want to heat…

Poor sanitation and didn’t want to heat up my roast beef. When he finally did I told him it was better that way and he said yeah, the roast beef tastes like clay unless it’s heated up. He said they don’t offer to toast it because it makes the line too long. There is no contact number for the store or corporate tells me they could care less.

January 23, 2025
Unprompted review
Rated 2 out of 5 stars

I have to eat gluten free

I have to eat gluten free. Not by choice.
I ordered grinders today for everyone at work
The bread that they gave me was so very dry. I could not eat it. Only ate the cold cuts.
To bad because my last order with them I really enjoyed by sub

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

The staff is great when I got the sub I…

The staff is great when I got the sub I tasted bread more then the meat when did they get so cheap on the meat went 2 times thought the first time was because they just opened no they forgot the meat got the chicken filly,no need to go back

January 21, 2025
Unprompted review
Rated 2 out of 5 stars

Gouging-Overpriced

The price for a veggie sub was double the price of Publix, nothing special. A large veggie at JM Is $16.95 and a large vegie at Publix is $8.25 -ROBBERY

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

The service was excellent

The service was excellent, the sub was delicious and the overall experience was just way more than I was expecting. The staff clearly enjoyed their jobs, the manager knows what she’s doing and if I didn’t say it before, the food was really good. I was super impressed with how clean everything was and how quick my order was filled. I will definitely be visiting again soon.

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

They think they're so special but…

They think they're so special but they're not! Their subs are very small and very expensive! A 7-in sub is like $15! wtf? Quite honestly I find them flavorless. If I'm going to pay premium price I'm going to eat at Penn Station. Seriously they need to make their prices reasonable, this is not a reasonable price for a small sub

December 19, 2024
Unprompted review
Rated 2 out of 5 stars

Now I remember why we never ordered any…

Now I remember why we never ordered any sandwiches from Jersey Mikes - first of all they are $$$$ and their sizes they offer are weird; either mini or 'regular' which isn't really enough to split w/two people or the next size up is 'giant' and it comes with a GIANT $$$ also! So what if they use 'upscale meats'.... so does Publix and Harris Teeter and they offer days when their sandwiches are reduced prices - so why would anyone NOT go there instead of JM's!!! Rip off!

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

Got two big kahuna cheese steak subs at…

Got two big kahuna cheese steak subs at Harborcreek Pa. Store which smelled out of this world. Bag was soaked as were the subs also in paper bags. Took first bite and large piece of bone. Second third and fourth bite, also bone slivers. Very un-nerving. I overchewed to be safe and found slivers of bone all thru the sub. Not going back. I have one more my wife won’t eat because of this. No excuse to find it all thru the sub. It was delicious and oil covered but poor on processing. Hear this manager?

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Don't get me wrong

Don't get me wrong, I love the sandwiches. But what I just can't abide by is the person making the sandwich performing unsanitary actions even though wearing gloves. They shouldn't be wiping their nose, face, hair, while making a sandwich. And that's after I asked for fresh gloves. I just walk out at that point.

November 2, 2024
Unprompted review
Rated 1 out of 5 stars

When Jersey Mikes first opened on dodge…

When Jersey Mikes first opened on dodge street. I spoke to the owner about gluten free (as I am celiac) he told me they do gluten free on the back counter, separate toppings, knife, cutting board etc.. (I believe he wad also opening the north liberty location).. visited a few times and it was exactly that. Back counter, separate topings... visited this summer and was told no as it wad after a certain time if day so everything was done on the front counter, used same toppings as when topping gluten breads. He made my sandwich ad I mentioned it needed ti be separate. He then threw the dandwich across the back and into the trash. I left with no nothing and never returned to that location. I was told he was the manager there by the check out guy. Now that Asbury opened another store we gave it a try. However when I asked about gluten free preperation I was told the dont make it separate on theback counter justbwipe the counter down and change gloves. I asked about separate toppings and was told no and that they use same tippings as when they handle gluten breads. He told me theres bread everywhere so not gluten free... So we left without getting anything. Very upset as even your website states safe for celiac but maybe more research and education needs to happen on your end as you CAN'T take toppings out if the same place that you out your hands in to grab toppings for gluten breads!!!!! Thats gluten free 101... very disappointing for both dubuque locations..

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

We have eaten a lot of different sub…

We have eaten a lot of different sub sandwiches. Most are great, some are okay but what we had from Jersey Mike's today is a definite zero stars! I honestly believe they nailed the bun to a board and threw the ingredients at it and what stuck is what was sent to us. A 3-year-old's finger painting is neater than the sandwich was. It's obvious that the person who made these does not like their job very much. It's my understanding someone paid the owner 8 billion dollars which I would be asking for a refund! To anybody that reads this do not order from this company.

December 7, 2024
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. As a vegetarian told what cheese I could or could not have on my sandwich. And your all your cheese tastes like plastic. This is the one in westchase Florida.

December 7, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered the # 9 sub I took a bite and…

I ordered the # 9 sub I took a bite and the sandwich it was so hard it messed with the dental filling on my tooth and it started hurting so bad still to this day , I'm having problems with my tooth... Store on S 5th Street in Waco, Tx is were I had ordered my sandwich delivered by Uber Eats..

November 25, 2024
Unprompted review

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