Jetline Holidays 

Should have known, getting the booking details was a fight and now I’ve had an email from ATOL saying they’ve gone bust and I now have to deal with trying to get a refund as I stupidly paid in full I hope they don’t pop up as another company only deceive more people, I booked a month before they declared themselves bust, why were they still taking bookings and money???

I’m not surprised this firm has gone bust. They gave us the worst experience ever when we booked a holiday with them 2 years ago. We thought we were booking through Mail Travel. It was one problem after another. I’m sad for people who have booked with them recently and hope their insurance or Atol will support claims.

Gone bust spoke on the 5th about our cruise it was showing on princess website we owed £10,453.80 I had already paid full to JETLINE they assured me it was ok they told me they only pay for the cruise when Princess ask for it in December the very next day 6th they went bust I am more mad it’s the first time I’ve gone via third party 16th cruise how dull am I 🤦🏼‍♀️. BAD COMPANY

Cruise cancellation notification received from Holland America, Jetline phone numbers do not connect, emails receive generic answer. Assume ceased trading.,

Don't book anything with Jetline Holidays. They have gone bust. They have taken £7,000 off us for a holiday that isn't going to happen.

Definitely gone into administration, spoke to director yesterday, ATOL can do nothing until advised by Jetline, princess holding cruise open for 1 week for us so if ATOL show they're gone, we can rebook everything knowing we'll get refunded

We are due to fly to New Orleans on Friday 7th March but have not received any travel documents and have been unable to contact them since last Friday when they promised we would have our documents by Monday ATOL cannot help as they are not a failed company yet

Our holiday including cruise, flights and hotels appear to has gone. Because Princess has cancelled the cruise. Totally unable to contact Jetline . Currently flights and hotels appear booked but they’re useless to us. ATOL can’t help as they say Jetline still trading because their website is live which is irrelevant. So we have no avenue to peruse.

Truly awful customer experience. They appear to have now gone bust as they are not contactable by phone or email. Go to a big name such as Trailfinders instead, or make arrangements directly yourself.

I have been contacted by the cruise line to say that Jetline have not paid them, even though we paid months ago, we have 48 hours to pay them or cancel, trouble is this was part of a large package and I don't know whether we have hotels, flights etc. ATOL has not yet been informed, so can't do anything on that side yet. We are due to travel in 4 weeks. Nobody answering phones, funny that because a week ago I couldn't get them off the phone offering me upgrades etc.

We have been trying to make contact with Jetline Cruises since last week both by telephone and email but hitting a brick wall. When we phone they just "ring out" and then go dead - Have they gone into receivership...? Be warned if your are still booking a holiday with them.

We booked a group holiday last year for this February, and I only wished I checked the Reviews on trip advisor. You should check too. We had no communication and when I booked I requested that one of the party members requires assistant as he has to use the wheel chair. I have never booked a package holiday before through the agents as I normally do it all myself. So really had no idea about this. Once closer to the departure date I called to find out if everything was ok and to my horror I found out that my special assistant request had not been requested and the rude sales advisor asked if I had filled in a form and Whalen I told him I had no idea what he was talking about he told me if no form no request and put the phone down on me. This was only the start, once we got to our destination we found out that the hotel that I booked was not on the agenda as they had changed us to a different hotel. Also the following day when we were ready to get transport to the boat we were told then that the boat I had booked has now been changed and we were down graded to another boat. Obviously you have no choice but to go at this time as you are stuck otherwise. No explanation was given only that contact your travel agents. I can carry one on here but will be a long read. So please guys stop using this travel agency as they will rip you off. Also read the reviews on trip advisor there are the true reviews. Good luck

Booking was a simple process.

The staff member, Deepika, was excellent, knew exactly what we wanted and delivered same

The person I spoke to was really helpful. Sourced a break in a place I wanted to go at a price I wanted to pay. The emails, tickets and other docs turned up at the time stated.

In other words the service was as you had hoped it would be!

The advisor was very helpful & responsive to our needs.

Jerry provided excellent customer service