Jetline Holidays 

Used this company several times would highly recommend

Alan was really helpful, he was able to offer really good advice and was very knowledgeable in answering all our questions we got the feeling nothing was too much trouble for him

Awful we were told we couldn’t book the hotel advertised so jetline said they offered the equivalent. When we compared the price to the original hotel the one they booked us into jetline saved themselves €40 euros a night so with two rooms for 4 of us jetline saved €80 a night. Rip off comes to mind!

Very helpful & polite

Do not use this company they're a bloody nightmare

Nightmare Experience – Avoid This Company at All Costs!

Upon arriving in Turkey very late at night, we discovered that the hotel we had fully paid Jetline Travel (JT) for, had no booking. We were stranded in a completely unfamiliar country with two young children. with nowhere to stay. The company’s customer service told us no one could help. We were left without accommodation all night!
This isn’t just a case of poor service—it’s complete neglect and utter incompetence. We went into a temporary make shift excuse for a hotel as nothing was available, it is not where we wanted to take our children. we were them moved again to what our kids described as carnage!
There was no acknowledgement of the distress and additional costs this company caused us.
The evidence we’ve collected—photos, recordings, and clear proof —speaks for itself.

We finally booked out found a hotel ourselves similar to the one we originally booked with Jetline Travel.

They also failed to respond to our complaint, despite their promise of a 28-day turnaround. It is clear they do not care about their customers. If they can abandon a family in a foreign country and now ignore us, how can anyone trust them with something as important as a holiday?

Avoid this company at all costs. They are unreliable, unresponsive, and couldn’t care less about their customers’ well-being. This experience has been a disaster, and I wouldn’t want anyone else to go through what we did. Find a more reputable company that will actually take care of you.

We are still waiting for a response to our serious complaint. Now have been asked to resend complaint to a new email address and wait a further 28 days by Paul!

Booked pre and post cruise hotels and a cruise with Princess Cruise Line. The quality of hotels the Jetline cruise staff chose were substandard. We were put in
a hotel which was rated 4 star by Jetline when infact it was of hostel quality. Complained to Jetline customer service and an agent named Emma insists that we should have complained to the concierge/reception, which was no more than a small kiosk at the entrance to the premises. We had to carry our own suitcases up steps through a small lobby, then up in rickety lift to our room. The electrics were dangerous and the toaster in the breakfast room sparked when we attempted to use it. Emma from Jetline told us we should have contacted the reception to ask to be moved to another room, which we did, but to no avail, because our receptionist didn’t speak English, neither did the waitress in the breakfast room. Needless to say we never ventured to the breakfast room again, we ate all our meals out of the hotel and went out for breakfast. Jetline have since passed the buck and told us we should have made contact with the number on our voucher to complain. Firstly the quality of the hotel should match or be better than our cruise room. Secondly Jetline should have chosen a hotel with 4:5 star rating and it should have been researched by them to ensure it was of suitable star rating. My advice is: do not use Jetline for pre and post hotel cruising, you will be left very disappointed and angry, as we were. Totally spoilt our holiday, which cost over £7,000.00.

Arrived at hotel in Rome to be told booking had been cancelled 4 days before. No reply from any Jetline phone numbers. Fortunately hotel had vacancies and had to pay for 3 nights. When home have emailed the Jetline twice but no response. Would definitely not recommend this company.

My hotel was cancelled by the company for no reason. We would have been stranded if I didn’t come out of pocket on my own. I already paid for the package. Family Of 4 with no hotel.

We booked a holiday with this company Stanley sorted every out.
From the beginning it been a nightmare we should have been on a early flight to hurghada that changed when we booked it. We arrived at the hotel SEA STAR BEAU RIVAGE 23.45p.m stayed for 2 nights then on to luxor fo a seven day nile cruise it took 5 hours to get there.
We got upgraded to a better ship(canal barge).
We were full board however you only got a drink at breakfast.
You had to pay for all drink (water,beer, tea,coffee ect)
The cabin was ok we have to get ours fumigated bed bugs.
We did all excursion every body wants tipping.
After 7 day's back to the hotel missed dinner because we had to be out of our cabins by 8 a.m.we then had to wait till after 12p.m for transport back (another 5 hours).
The house is rated as a 5 star hotel (3 at a push).
The all inclusive as to be honest not good.
After 5 days we had to be out of our rooms they then told us to come back at 1pm for dinner and come back at 5pm to use the shower room (cubicle) between 4 people and share 1 towel.
At 12 o'clock they're cut out your all inclusive bands (however if you a young lad they let them keep there's on).
The staff at the reception aren't really good.
Avoid this hotel not many English all Russian and Chinese.

Lindos Memories 5 star hotel provided by Elegant Holidays which is part of Jetline Holidays Do Not Use. No reply to our 2 e.mail complaints dangerous hotel for people with walking difficulties Dietary and health. No labels on food ,poor quality ,and cold. Drinks watered down. No entertainment . Sea view room expected given room with side view below rubbish tip with disgusting smells and staff sniffing substance. On-site shop closed down due to not paying tax, rude staff ,very tired equipment broken sun-beds, small beach filthy dangerous rocks all along it ,with filthy stained sunbeds. Toilet facilities out of order on site. Had no sleep due to sleeping in child’s bed. A day out by taxi returned to room left wide open… sound like a 5 star would not even award 1star.

Got to the hotel in Fuengirola Spain very late to find our hotel reservation had been cancelled. I had to pay £143 just for a room for the night. Next day Jetline paid the remaining 6 nights. I still have not received an explanation or my money back. They are easy to contact if you want to book but customer service is very poor. I’ve used them for a while now but never again. If I don’t get my money back soon I will be reporting them to the industry watchdog and ATOL

This was a package to Lisbon and Porto. I did not like the fact that you could not book it online only by phone. That gave Jetline the opportunity to downgrade the hotels from 5* to 4* and keep the price the same. Better rooms was the claim but I doubt it. Actually, the price was £50 more than advertised despite the downgrade. They messed up the train tickets too, booking both of us as seniors when I specifically asked for me only.
I went with Jetline because I thought booking a package would be easier than booking flights, train & hotels myself. I do not think it was, spending hours on the phone sorting out the details when I could have been arranging things myself. The only benefit I could see was the ATOL certificate but we were insured anyway.
As far as the holiday was concerned, this was fine. The hotels were good if not in prime locations. The train ticket error was sorted out at the station.

Have used Jetline before with no problems This time however had to chase my itinerary as it didn’t arrive in my email address we were already using and had to provide another for my travel information. Also had to duplicate information with the Jetline agent and Ryanair which was a frustrating experience. I use TAs to ‘smooth ‘ the way, but it’s making me think why bother and is it worth the extra expense of using them.

Definite a thought for the future when looking at holiday experiences.

The staff are so helpful and friendly

Very easy to deal with (via mail on line holidays)

i was not told about all the hidden extras. The suitcases Two cases nearly as much as the Holiday,

I was looking to book two holidays..one to Jersey and the other too Sharm el sheikh. Keith the agent gave me a price for the Jersey hoilday which was the price that had been advertised on line so I went ahead and booked it..he couldn't book the Sharm el sheikh at the
Cleopatra luxury hotel which he quotes £399.he was going to ring me back in approximately 30/45 .that was at 11.45 he e.mailed me at 17.03 to say that the holiday was now priced at £499.needless to say I wasn't happy.
My point being if he had taken my booking at 11.45 I would have paid £399. Will not be booking with them again.

Terry was very patient, searched hard for what would suit my family and hopefully everything will run smoothly till after our holiday.