Jetline Holidays 

Alan listoned, to what we wanted in our holiday, and did his best to help us. Very Pleased.
Regards.

Alan was very helpful and explained everything clearly and concisely.

Our hotel booking was cancelled at 10.39 the previous evening.
They did find us another hotel (in the red light district)
Taxi back to the airport went to the wrong hotel
It took them nearly 4 weeks to refund our taxi fares.
When booking they only had one room at the advertised price despite the hotel having rooms available.I won't use them again

All very good so far really helpful

My 4th year booking a Spanish GP trip with Jetline. First time getting an agent who knew the city and hotel, which made a big difference. Efficiently booked with tweaks at my request. I just hope Ryanair doesn’t cancel its Girona flights again, but Jetline rearranged helpfully last year. Recommended.

Very helpfull indeed and very informative.

Excellent service from start to finish

Do not book a holiday with this company. We did and have just been refunded through a section 75 claim after 5 months.
We should have realised something was not right when we booked on the phone and were told there would be a £50 per person booking fee to pay. This was 30 minutes into the process. My husband refused to pay and was on the point of cancelling the holiday when the agent waived the fee! We were also told conflicting information about hold luggage prices which were extortionate and again, when my husband refused to pay such high prices they were reduced.
However, worse was yet to come. The holiday included a trip to Auschwitz/Birkenau museum but when the paperwork arrived no trip was included. When we phoned and queried this we were told adamantly, no trip included. However when the agent checked the recording of the booking he came back to us and said yes, an excursion was included. Alarm bells were ringing but we went ahead with the holiday.
However, when we went to catch the coach for the museum trip we were not booked on any trip. A very helpful tourist information lady phoned the trip company, Viator, to be told it was cancelled. We had not been informed of any cancellation. Also the information given to us by Jetline was wrong in 3 respects, time, pick up point and self- guided tour (ALL visits to Auschwitz are with a qualified guide because of the sensitive nature of the site). So, we frantically raced around Krakov and managed to book a tour for the following day at a cost to ourselves of 640zl (£126). We informed Jetline by email immediately and over the next few weeks were offered a derisory sum of £33!
The final straw was when we were waiting for our transfer to the airport for our return flight. We were told 18:35 and by 19:00 no pick up had arrived. I had tried phoning their helpline but all I got was 'this number does not accept incoming calls'. By this time we were frantic with worry, visualising a missed flight, a night in the airport and having to try to book our own flight home. Just as the hotel receptionist was phoning to arrange a private taxi our driver turned up. He showed us his booking and it was for 19:10.
When we got home we tried to resolve the issue ourselves but calls were not returned and Jetline ignored us so we went down the route of section 75 which initially failed but our credit card company pursued it again with success. If Jetline had paid us the original £126 we would have accepted and that would have been an end of it.

The operative was compassionate, informed & patient

Your consultant Alan Salmin was very courteous, efficient & professional. He
satisfactorily answered all my questions & made the booking process very easy & straightforward. And all this in his own time as your office had officially closed almost an hour earlier!

Still waiting for refund on holiday which Jetline cancelled. No reply to emails & very rude. When asked “Why are you still taking & selling holidays but not refunding”, chap became very aggressive in his response. I knew then, this is a shit company. Why, the Daily Mail is letting them use the Daily Mail logo to sell holidays?
DO NOT BOOK WITH THIS COMPANY
YOU HAVE BEEN WARNED
Lucky I paid via credit so pursuing section 75 refund.

Please do not book with this company. We are in the process of sueing them for a refund on a holiday Nile cruise and stay. They mis sold us a 5 star cruise then when we got there they changed the boat to an awful less than 3 star. We have been many times to Egypt and thought we knew what to expect. The second week the hotel was also changed from a 5 star to a less than 1 star. We were given notice to quit on our second day at the hotel as Jetline had not paid for our rooms. The company dealing with us Hervezde were worse than dreadful. Rezy the rep was charming when trying to sell us trips or getting us to use his work vehicle as a taxi however when we needed help he could not be contacted. This company should be ashamed of the way they treat people who spend lots of money with them and The Daily Mail should be more careful who they sell advertising space to. If this review stops one person from booking with Jetline I will be relieved.

Im still waiting on my holiday documents from 3 weeks ago.

I dont like the manner of your call handlers

I wont book with you in future

Efficient clear polite well-managed

Very efficient and friendly person to deal with. Dealt with everything with no problem.

With reference to my previous reviews still waiting for reimbursement from 24TH sept. Company now not answering phone or e mail I ask myself are they going bankrupt or just thieves