Jetline Holidays 

So good so far, hope it continues

Just returned from a lovely trip to Porto and Lisbon with friends. A big thanks to Shalini at Jetline who went out of her way to change the holiday format to fit our dates. Both hotels were perfect for our 6 day trip and Shalini also made sure we had 1st class train journeys between the cities.
Loved both Porto and Lisbon.

I liked the fact that the trip to Iceland will be an exciting trip and the cost of the trip was moderately priced. What I didn't like was the trip was advertised for $700.00 but that was a bare-bones price and the real price was $950.00 per person.

Booked a Spanish Grand Prix trip staying in Lloret de Mar with this company. They are indeed approachable and I have to say their organisation and logistics around transfers etc to and from both airport and F1 was impeccable. Sadly the choice of hotel for us was a disaster and totally inappropriate. Our allocated room was unacceptable, the bathroom was a disgrace and the mattress was so thin we would not have slept well. We were told we could upgrade room for a further 20 euro per night which we did at our own expense . When I approached Jason at Jetline he said we would have to provide photographic evidence of our concerns if we wanted to be reimbursed. Needless to say we were not allowed back in the 'basic room' section of the hotel in order to do this. The fact that the original room was number 6030 gives an indication of the size if the place with enough bed space for 4 in a room (2 doubles). When I emailed Jetline to see if they could orgainise an alternative hotel they did not respond. We,then, discovered it was a fully inclusive hotel (which had we known would have avoided) and we had half board. Food was OK BUT the hotel was rapidly filled by literally thousands of unruly and unsupervised (it would seem) teenage school kids from across Europe.Clearly this hotel was designed for such group 'holidays' as well as hen and stag parties...all taking advantage of the included alcohol and the local night clubs. Added to that our stay was during the European Football Cup which incited many of the young youths to cheer and chant at the top of their lungs very aggresively watching on tv in the bar lounge. The staff on reception could not have cared less at the discomfort felt by families and couples generally at this time or in the dining hall. Added to that we both got very ill with respiratory problems from the aircon in our room which my partner is still suffering a week after returning. We did try to turn it off overnight leaving the window open but the all night screaming and shouting from young residents left us without sleep. I do urge Jetline to actually employ agents to vet their hotels BEFORE allocation so they know if they are appropriate for their clients. We did move on elsewhere in the end at our own expense. Sadly this experience has left us very dissapointed with this company and we would not book with them again.

Had given the company 5 star review for services but now returned from what was listed as a 5 star adult only luxury holiday in Rhodes I would not use again.1:The hotel turned out to be a lower star family hotel.2:On the first night there at around midnight a couple burst into our room as they had been given the wrong room which terrified my wife 3:The food in the hotel was not edible it was cold and disgusting.. many of the guests contacted the manager to complain she said there was nothing they could do as they were waiting for a new chef…We have been trying for a month to get a response from the company and they have not responded.. be warned,good upfront but not interested when it all goes badly wrong

Not my best decision to book my Break with Jetlineholidays Cost a Lot more then I Planned
Charged me for the Ryanair Flight when Advertised
All inclusive ,Be Careful when you Book ask for the
Overall Price before you Decide to Book. Michael 👎

Gareth was helpful but it was a bit of a faff having to book and pay for all flights separately. No flights from Midlands airports which was a shame.

In 2023 used Jetline for a trip to Jordan to see all the sights - everything great, fantastic tour guide. This year, 2024, booked through Jetline a cruise with Norwegian Cruise Line departing Cape Town in March. Cruise was mainly excellent, very happy, but to get to Cape Town we had an 11 hour flight by Kenyan Airways from Heathrow to Nairobi airport, a 10 hr stopover at Nairobi airport, then an 8 hr flight from Nairobi to Cape Town via a refuelling stopover at Victoria Falls. Reverse for return flights. This was really onerous, exhausting and unnecessarily long when there are direct flights to Cape Town. Before paying we were informed verbally that the flights would be direct via a reputable airline such as Emirates or Virgin, therefore finding out the actual flights after full payment was an unpleasant surprise. Everyone we spoke to on the cruise flew directly, so I feel that Jetline was underhand and booked the most inappropriate and cheapest flight they could to maximise their profit. Nothing against Kenyan Airways as they were good, but totally unnecessary.

No follow uo questions answered like the agent said he would help with. Will never use again.

Wasn’t told that it would be Ryanair flights , so had to pay extra for seats and baggage , it was left to last minute to send train tickets , given different dates for them to arrive when I chased the tickets that were part of deal and they were advertised as 1st class train tickets but were 2 nd class tickets !

Fast and efficient service through the Royal Mail

Not impressed that we were told a price for the holiday then the cost went up as Ryanair had increased their price. This has happened to us before when booking through you

Samuel was very helpful
Rang when he said he would
Went through our holiday step by step

Ross gave us one price and when we called back in about two hours it went up by $500 a person

Hello JETLINE HOLIDAYS thank you so much the staff are very approachable and they valued our money bec. they give us a good deal much appreciated.
i can highly Recommend.

Thank You !!

We did a trip in four different parts of Italy which for the most part was great. Hotels were fantastic. Communication before our trip was not very good, however they did contact us to inform us we needed printed out boarding passes instead of on our phone on one leg of our trip, which saved us money. I was very surprised to hear from them mid trip, concerning this. Benjamin was our agent and got us great travel times on our flights. everything was great except for our last rental car in rome. We were not able to use it as they did not open up early enough for us to return the car and then make our flight. We had to pay for our own rental car with another company for the last part of our vacation. When you make a complaint they do not reply to you. You have to call back to find out that they're going to do nothing for you. That was sad. I don't understand why they would want to end the vacation this way, with something that was clearly their mistake. They made excuses why they could not pay us back. It's too bad cuz the rest of the trip was very very nice.

Enjoyed our tour to Egypt 2024….Great company to work with … They kept us updated of any changes and got us the best flights..it was soooo PEACEFUL and SERENE in Egypt .they arranged to fly us from nyc to Cairo and to fly us from Cairo to Luxor and by boat on the Nile to Aswan all without a hitch ….luxor…where the history was amazing. Abu was our great tour guide with exceptional knowledge..,.thank you Roger for arranging our travel. .will travel via Jetline again.,,

Samuel was very helpful and helped guide me through the logistics of our itinerary. This was a special holiday for our 40th Anniversary and I wanted assurance that I was able to connect all the dots without affecting the holiday. Samuel did that.