Jetline Holidays 

Acting on a Travelzoo email ad for the Lindos Memories hotel in Rhodes all Inc adult only hotel selling as a package I clicked on it which gave me a number to ring for Elegant Getaways (Jetline Travel).
Due to the closeness of the departure date I had to pay upfront. Later on I contacted the Lindos Memories Hotel to offer to pay for an upgrade to a suite. I was surprised to be told the Hotel was shut and opening in July. Jetline Travel said it was untrue and were opening 1st May ( it was now 22nd April !)
I got in touch with Travelzoo who asked me to fill in a questionnaire which I did, never heard from them after that.
Jetline then got in touch to say oops it will not be opening 1st May after all but not to worry as they will offer me a comparable Hotel a line they trotted out on a daily basis when we phoned or emailed them for a progress report.
They eventually offered us the Lindos Resort and Spa a nice enough hotel but stuck in the middle of nowhere. It transpired all the guests we spoke to had chosen other Hotels (most with Love Holidays) but were transfered to Lindos Village which was being used as overspill Hotel.
Why travel companies accept booking for a hotel they surely know is closed or fully booked putting their clients through so much stress is inconceivable.

Mr. Percy took care of my trip details in a very professional manner.

Jetline’s customer service and skills at arranging travel are terrible. They provided vouchers for hotels that did not have a reservation when we showed up. They offer no options or have knowledge to solve problems. I have used Gate 1, Indus and Tripmasters in the past with no issues. I will never use Jetline again.

Whatever you do, don’t book with this company! If it seems too good to be true, it definitely is with this company. If you like paying more than advertised and more for a shorter flight time and still end up with budget flight times then go ahead book it.
If you like not having communications, flight information, lodging information until 48 hours before you leave, be my guest.
If you like having to constantly contact a representative to check in or obtain a boarding pass, feel free to give them your money.
If you like not having a boarding pass when you fly into Istanbul on your way to Naples and routed into security have at it.
If you like waiting in the cold dark for 30 minutes in a foreign country for a ride to your hotel, by all means book with them.
If you like having tours change dates and times, and not be able to enjoy your experiences to the fullest then please consider booking with jetline holidays.
From now on I will scroll right past their special prices, and warn everyone not to book with them.
The best things about this trip were not from Jetline.

No nonsense booking. Took into consideration all our needs and swift
Reply to our concerns and changes

Took time to secure holiday for us

We are a group of three couples, one with disabilities and Keith from Jetline has been amazingly patient, constructive helpful and gone the extra mile for us. We really appreciate him. Jetline- get more ‘Keith’s’!!

Your company associate Ross who was dealing with me was very supportive, friendly and professional. He responded on a timely manner to all my requests leading me to a very satisfactory trip and of course to the completion of the booking. This is our first time planning a trip with you and we are very happy.

Never book through the agent called Davis who is
very unreliable.
Inconsistent with Pricing and Booking Rates.
Initially, the advertised price for Turkey was £399 online, and we mutually agreed upon this rate. However, when I attempted to proceed with the payment, I was surprised to find that the rate had increased to nearly £100 per person. Despite the discrepancy, the system still displayed the previous rate.
Moreover, I was informed that a friend of mine managed to book the same service at a lower rate than the one quoted to me after a week had passed since my booking. This inconsistency raises concerns about the reliability and fairness of the pricing process.
Also booked a hotel transfer for us when we went to Antalya, Turkey. When we reached there wasn't anybody and became stressful for us. Then managed to contact another driver who came to pick up my friend's family for the hotel transfer

Abbie was professional and helpful on the phone.

Booked a package but didn’t receive the transfers paid for, left to sort out own transfers with 360 euros out of pocket plus original transfer money paid. Claiming money back challenging and only refunded the additional costs paid by ourselves. They admitted they didn’t book transfers and failed to inform us this. Being told that the original transfers not booked as the special offer with the transfer company was too expensive so they didn’t book was not a package holiday or a systems error. Someone purposely didn’t book as penny pinching when this could have been resolved is not service expected. They make up as go along and wouldn’t recommend booking a holiday with either travelzoo or Jetline holidays. We were literally left by them and had to sort out ourselves. They don’t stick to the statement on their website

Our Liability to You

(i) You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package is not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both.
Only received the additional taxi costs back when paid for transfer never booked in the first place, plus phone calls and bank card charges abroad due to using cash for own . The customer service manager as quoted I didn’t have additional expenses which quite frankly is an insult and I can prove we did. I originally gave a 5 star review after I booked as all seemed well but now would give zero stars as unsatisfied with how we were let down.
Also see another customer review that transfers not booked. Do not recommend anyone books with them. Reference number 4728905.

Gary was exceptional to work with. Cordial, professional, and thorough. I will ask for him exclusively in the future!! A credit to your operation.

We recently had a two week holiday in Egypt, a week in Hurghada & a week on Nile Cruise with ship Ruby Nile. Local travel agency company based in Hurghada came to see us (party of 7) at the resort to explore booking trips whilst aboard the cruise ship. The agent made us feel that things have changed since our booking & it would not be safe to explore ancient ruins in Luxor. We thought perhaps due to Israel Gaza conflict and Egypt being close to the region it would not be safe for us to explore local attractions on our own, hence we booked 3 day excursions in Luxor, Edfu & Aswan. At no stage the agent explained we had to pay extra £35 per person for gratuity for tipping crew on the cruise ship and excursions. On arrival in Luxor, another tour guide took over, who insisted that gratuity must be paid upfront before the start of the cruise. We were told that the money paid will be paid to the ship crew. We later found out that was not the case. When we expressed our concern to the tour guide at the end of the cruise, we were told that it has always been company policy (Hvezda) to collect gratuities upfront. Some of the local excursions were done by walk but we were charged more money as the local Hvezda agent made it as trips by buses. When we got back to our resort to spend couple of days before returning to the UK, we met a few guests who were on the Nile cruise with ship King Tut 1 & we learned that their tour guide collected £25 per person upfront. Jetline Holidays never explained to us during the booking that gratuities had to be paid at the outset of the cruise. There seems to be inconsistency with local tour Guides collecting different amount in gratuities up front. We have no objection paying tips to the ship crew but we were forced to pay to the local guide up front and not sure if the tips had been paid direct to the ship crew or not. Pretty disappointed with the way it was handled. Also a word of caution, don’t get misled when you visit local places recommended by the guide. It’s another trick where you are charged more for perfume or spices, which could be cheaper in local outlets. Have made a formal complaint to Jetline admin team about gratuity being collected at the outset but have had no response to date. We will think twice about booking future holidays through Jetline Holidays.

Since we consulted & then booked our holidays from around 07/04 & still going on help & advice from Jetline , particularly Jacob , I found very satisfactory .

Another excellent holiday booked through Jetline holidays, no hassle, great value, super communication.

I received an email form Daily Mail holidays, it had some good deals on it. I chose a couple of them, filled in my details and emailed the form to Jetline, which was the holiday company these deals were with
I waited a couple of days, after hearing nothing I called Jetline. I spoke to one of their customer assistants (who I won’t name here) it was one of the hardest calls I’ve ever made. She couldn’t understand what I was saying, I had to repeat my selve numerous times. Finally I thought everything was understood, the lady said she would email me my holiday quote.
A while later I received an email from said lady, but all it was, was a page from their online brochure with the hotel I had enquired about. After spending all that time on the phone, explaining what I wanted, dates, airports, transfers etc
I was just sent the hotel page from their website. What was the point of me calling in the first place
I called Jetline back the next day and spoke to the same lady, explaining what had happened. She apologised and said she would send the revised quote with all my requirements in 20mins
It is now 3 days since that last call and surprise surprise, I haven’t received a thing from Jetline
If this is how the company conducts itself before even booking a holiday, I can’t imagine the trouble you’d be in if something went wrong or you needed their help with any problem.
Subsequently to this happening, I found out they had resigned from ABTA, but still belong to ATOL. Very dubious, I must say
All I can say is,take care people when using this company

Update: after a bit of to and fro, we have now received a refund for the hotels and trains. We still have to try and obtain a refund for our outward flight but at least we can move on. The customer service people were all pleasant and keen to help.
*We booked a 3 centre holiday, arriving in Prague and departing from Budapest. We received our flight confirmation and less than 3 hours later were told our return flight was cancelled. Ryanair refunded only on the cancelled flight, not the outward and their alternatives were either the day before or two days later. Jetline refuse to refund and alternative holidays we have offered to accept which show on the Mail Travel website as available, Jetline say are NOT available. We are now more than £400 out of pocket and having to fight for resolution.

We were able to customize our vacation package to our liking. Our agent worked with us to update our selection of dates, resort, room type, airline and flights. We were pleased to have two daily meals included in our vacation package price as well as transfers to and from the airport to our resort, which in our case included a ferry. Representatives were waiting for us holding up clearly printed signs with our names. It was very reassuring and removed a good deal of stress to not have to navigate our own transportation. Our vacation was a wonderful experience and an excellent value as well. We are very pleased. Our agent did a good job working with us on the details. I write this having just returned home from our wonderful vacation in Ischia Italy!

The holiday was a great deal, with ideal flight times in a highly rated hotel. Our Jetline contact was very helpful whilst we were going through the initial booking process but I had to chase to get the final booking confirmation and documents, having made a 50% deposit with no acknowledgement or receipt. To be fair, this was over the Easter weekend so some delay could have been anticipated. However, it did take a few calls to get everything sorted, and I didn’t speak with the original contact again. Also, one final e mail asking for a particular request to be sent to the hotel has been ignored (I have sent the request myself). One final thing, because of the way the package has been put together we have “flight only” bookings with the carrier. And that does make a difference with the carrier when it comes to booking assistance and baggage. Overall though, the end result has been entirely satisfactory.