Jetline Holidays 

Good professional agent looked into different possibilities with dates hotels airports etc really good would recommend them

Sadly I can only give 3 stars due to the strange communication and odd situation regarding my booking. I booked a trip to Krakow in May including flights, accommodation and transfers. No immediate confirmation was forthcoming so I was a bit worried as I had paid in full. I subsequently received a telephone call to say that my flights had had to be cancelled as Jetline were no longer able to book these on my behalf and the rep asked if I could rebook them myself which I did. He said that I would get a refund for the flights already paid for in a matter of days. However, 10 days later I am still waiting and have been told it will be another 7-8 days before my credit card is refunded. As I have now forked out twice for the flights and my credit card bill is due, I am rather unhappy about Jetline having use of my money in the meantime and for taking so long to refund. The lack of an immediate booking confirmation and subsequent accurate information given to me was concerning. Therefore, I would say book with Jetline with caution as this is the second time I have booked a holiday with them (there was a problem the first time too) and thought I would give them another chance, but am unlikely to use them again.

Abbie was patient and very helpful in setting up our vacation to work logistically from beginning to end. He was promptly responsive to my emails, in one of which I asked for a transfer to be listed. He assured me that our third “transfer” was included in our package.

Agent was very helpful 👌 accodomotive clear and honest

No refundable transfer

Ash had to really work to get two itineraries originating from 2 different states to coordinate within our budgets. He stayed with it and he didn't give up, although I wanted to at one point! Just starting the process, so I will let you know how the actual trip ends up. So far, so good. Thanks, Ash!
SG

This is my first experience with Jetline Vacations. I am a little nervous after reading previous reviews. The price is right and Smith made the process easy. He made me feel comfortable during the calls. We spoke multiple times today! Hoping the rest of the process remains to be as seamless and remains to be a 5 star vacation.

Great holiday company
Always get the best deal with Jetline
Also staff really helpful
Special thanks to Jordan 👍

The overall process was relatively straightforward
However purchasing via travelzoo and two third parties was confusing and concerning
We were relieved once we got the flights and hotel confirmed and vouchers supplied
Craig was very helpful and his assistance was great

Dominic was very efficient and gave me a discount too when I commented on the price of luggage additions. Very impressed.

Book a two week holiday with these people arrived at our destination airport - jetline had issued us with vouchers for private transfers - we waited at the airport for 2 hours and they didn’t turn up (not a very good start to our holiday) when we eventually paid again for our transfers to the hotel - contacted jetline who were totally unhelpful and didn’t respond in a professional way - and local transfer company on the vouchers who said the transfer had not been booked - Untrustworthy company if you use them check out everything before you travel - we saw the booking costs and considering the mark up on the holiday you would have though they wouldn’t issue fake transfer vouchers - Never travel with these people unreliable and unprofessional and when there is a problem unhelpful!

Booking agent is very polite and pleasant to work with.

We've booked, an excellent experience, to Italy with JetLine and Benjamin was our Agent. We just booked another Holiday with Benjamin and so far he has done a Great Job and actually exceeded my expectation with his attention to detail. We've yet to travel, so an Update is to follow.

helpful and clear responses from terrance

The lead in price was very misleading. It wasn't until the travel consultant was going through final details was any mention made of the fact that it was non direct flights. As this was to Turkey, that was not acceptable. To have direct flights meant, of course, that the price increased. The luggage allowance was pathetic which of course increased the price more. Add in transfers and the lead in price has increased substantially. Then, surprise, a call back informed me that those flights weren't available and would have to pay yet more for 'premium' flight (although this is all on the same flight) which would include luggage allowance that wasn't needed. By this time the lead in price had almost doubled. As I had already agreed the holiday and was booking for other people as well, I felt I had no choice but to go ahead. Also, although the consultant was polite and helpful, the very noisy background made it extremely difficult to hear clearly. I felt I was agreeing to something to which I did not have full and clear details. I was then told that email would confirmation would take 5 DAYS to arrive. There should have been immediate emails to check details and for me to then confirm details. Not at all happy with the process.

Although we experienced some problems with getting payment through for our airline tickets, resulting in us booking directly with the airline ourselves, Stanley could not have been any more helpful with recommending and booking our hotel.

Sunel was extremely helpful and proacative in helping to get the right holiday at the right price very happy overall. Highly recommended ++++++++++++++++++

I recently enjoyed a 1 week holiday to Venice and Rome booked via Jetline. The holiday included flights, a train journey to Rome plus a sightseeing tour. The holiday was excellent value and we were very happy with the overall experience.

I am a middle aged woman, travelling with my teenage daughter and my mother. Both customer service representatives were flexible in helping to build a two centre holiday even though I questioned their recommendations. They were also quick to respond to queries and issues. The 3-star hotel in Venice was ideally located near San Marco Square and more than met our needs. The 3-star hotel in Rome was also well located close to good local restaurants.

To note is that the representatives kept contacting me to secure the sale. I was sent all the documentation separately and I had to complete the online airline bookings. I chose to pay for extra luggage. I was concerned about the Wizz Air return flight as their online system did not work, however the actual flight and baggage reclaim were very smooth. There were also extra tourist taxes to pay at each hotel of a few euros per person per night, which I was not prepared for. The hotel in Rome was in need of refurbishment. Unfortunately we arrived late and missed the tour but it was a nice extra which was thrown in.

We had a fabulous time in both locations. The weather was good and we visited before the peak season so missed the huge crowds. At this price the customer has to do a little more of the organising but well worth it.

We have only booked our trip, we have not yet gone to Athens and Santorini. However, I can say that the booking was easy to do. Roger was very patient in explaining every detail regarding flight and hotel options.