Jetline Holidays 

Booked online for holiday in June 2024. This process was easy and fairly efficient. The price quoted did change but this was probably due to alternative flights?

Excellent and efficient customer service with my queries relating to an advertised holiday which subsequently resulted in a booking. All aspects of the booking, pricing and issuing of confirmation paperwork was accurately and promptly addressed. Looking forward to the holiday now.

Nice and easy, without any hassle

Very professional and accommodating service. Thank you

The service was ok but I did not like the multitude of costs added on. The initial price quoted escalated by some £350:and would have gone on if I hadn’t said ‘no’
Booking process was lengthy but efficient. Hopefully all will go well with our much needed break.

This is not our first experience with Jetline Holidays, and every time we have been EXTREMELY SATISFIED with the kind and professional attention we received from Marvin and from Edward. Giving us a reason to return to you for ALL our future vacations!

Very good friendly and professional

Booked with Raymond today. Excellent service
All confirmed via email straight away

Wish I read the Google reviews first.

I have been asked to make my final payment for my booking but for the past 6 weeks, I have asked for the Pit Lane Walk to be added to my booking (which I asked for from the start of the request!) and for confirmation that I have Grandstand seats booked, as my invoice shows that we only have General Admission. I have not had a response for a month now.

I got a call from someone earlier today, who wanted to check I was going to pay and I said I would if an up-to-date invoice is sent to me with what I asked for, but I have not received this.

I haven't even started the holiday, so am getting worried about the bookings.

Their online contact form is not working either. My booking reference is 4749598

Update - they have finally updated the invoice, but unfortunately I cannot order the Pit Lane Walk, as per the website suggests.

This company is wonderful because they are responsive. That is what every traveler wants--to be heard. Gary is a pro and he listens. We are so excited looking forward to our stay.

Patient. Friendly. Explained everything. So far happy with purchase. I'm sure the break in Krakow will be interesting and enjoyable

Used these before, but there are always hidden charges, or they just extras which you could have done yourself. Tell you baggage is included when it is not. Very poor experience and when you complain, no-one comes back to you

Good service

Very good price overall

The hotel room was awful and JetLine representative did nothing to ensure we were reallocated more appropriate accommodation. The itinerary changed and no information given to any of the guests which caused considerable anxiety and confusion

Here’s the main summary of my TERRIBLE experience with this company (Booking REF: 4752523):

Their system crashed as we were completing the sale, so I had to hang-up and call my bank to check whether the sale had gone through or not. I was told that it hadn’t, yet a payment WAS extracted and appeared on my statement two days later.

The agent booked flights without checking the availability of the hotel within the package, then delivered the bad news on the DAY BEFORE my travel, that the accommodation would be available AFTER my planned return date. This was absolutely no use to me – especially as I was travelling for my birthday.

The agent assured me that the booking had been cancelled, yet I continued to receive flight details from Easy Jet throughout.

I expect/demand a full refund for this non-existent holiday, but I am still waiting almost one week later and my last email to the agent has been ignored and remains unanswered.

Who are they exactly? Are they Elegant Getaways OR Jetline Holidays - the postal address is the same for both. I asked the agent but did not receive a clear answer. I wish I’d acted on this red flag!

There has been no activity on their Twitter/X social media account since 13 March 2020 or Facebook since 30 January this year. Again, another red flag!

There is no email address listed on either websites (Elegant Getaways OR Jetline Holidays) only a telephone number. I want a written way to contact them to escalate my complaint.

Calling their telephone number bears all the hallmarks of an overseas call centre. It didn’t feel authentically based in Barnet, and the language barrier was noticeable. I frequently had to spell and re-spell words phonetically (such as my name and address) and correct the agent when repeating my bank card details back to me. It was such a long and arduous experience.

During the pre-sale stage, my requests to call them back were ignored on two occassions. The agent called me when I was at work which was really inconvenient.

They tried to offer me a credit note, but I will NEVER make a booking with this company ever again.

John looked for a direct flight for me and one that could work better for our group. He was thorough and polite. Great experience

Gary was excellent - friendly, responsive, and when there was an issue with our booking he did the right thing and fixed it. We haven't taken our trip yet, but I would work with Gary again.