Jetnet Reviews 

Very good contact and helpful explanation concerning technical issues.

Super fast reply and proffessional. Best customer experience in a long time!

Williahm helped us with our problem in the best possible way. Good advice and great service!

It is so difficult to get hold of the customer service. The answer mails but you have to have patience. 2 -3 days waiting on a response and one day on a phone call. We have not been able to use the internet for 14 days now because we got an internet connection that doesn’t work at our new apartment . We have been customers for a year and still we were told we have to pay for 6 months for a product we can’t use at our new apartment.
It’s frustrating and exhausting.

Super friendly, he helped me transfer the account to my name without any problem and was very helpful in giving me advice for what my options are in the future as well as giving me an overview of what I was signing up for. The only downside is that is took a few days for them to get in touch with me.

A request to subscribe to them was made at the beginning of July, and when I decided to exercise my right to withdraw 14 days before the start of the experiment, they refused this request and said the right to withdraw from the date of submitting the application... By what right can I try a company's service before the service reaches me

It's just good to have...

very nice!
I had a request for solving a problem, Oliver helped me effectively and the problem was resolved quickly.

god service fra William

William - he was very helpful

My first interactions were not the best with Jetnet after a failed visit from their technician. That said, William a profoundly helpful service representative turned my experience around. He was patient, understanding and went above and beyond to resolve my issues. Furthermore his follow up exceeded my expectations. Without William and his customer care, I would have gone to an alternative provider.

Snakkede med en William..nem og hurtig support 😁

God service via online chat!

Jetnet booked two separate appointments with us; their technicians did not meet at either of the appointments. They now claim that this is our fault even though we did everything as instructed by them. We have contacted lawyers, which confirms that Jetnet is in the wrong, and we have a case against them pending.

In short: If you use Jetnet, prepare to lawyer up.

Sofie was helpful and very clear in the explanations about my requests. Good work and thanks a lot!

Quick support and helpful to understand

We contacted Jetnet to see the possibility to install internet through Kabel tv in our house. And because we didn’t know if we have tv cable or not (we don’t use it) I have my doubts. From Jetnet told me: don’t worry, the technician will check and they will know how to fix it. I remarked asking if that will be for free always. From jetnet always was a Yes and don’t worry about it. Fine.
They came, check and the technician couldn’t connect and make it run the internet. Fine. He suggested to give us an offer to dig in the garden and install a new cable, costing around between 3 up to 5000 depending on how long take the installation. We didn’t want it and decline the offer.
Well, they charged us 320kr for “failure visit”. It is not about the money. But if they comes, plug and play, no problems BUT, if there is any problem, pay the customer even was clear to be free the service and in jetnet website ONLY says that in case the technician comes and cannot access to your house because you are no there, or something like that, they will charge the customer the fee. I understand but not if they comes and cannot connect. Crazy bad customer service.
I cannot recommend the company if you are not sure about your cables installations.
Competitive price but also you pay for anything extra. Not good.