This man is a life savour! My engagment ring was snapped and bent after a car ran over it (dont ask) And I thought was beyond repair! Yet again Carl saved the day as have already had it rewrapped (c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic 1st Class Service 🌟 I can’t thank Carl enough for reviving my white gold diamond ring back to brand new again. I had it cleaned, polished and rhodium plated. Simple, fast service with... See more
Needed some stone and clasp repairs to my engagement ring. H. Samuel quoted over £900, but this repair cost less than a quarter of that! Excellent communication throughout — everything was clearly exp... See more
Amazing service again from Carl, re plating a ring for me. Looks fantastic, great communication and quick turnaround too. Definitely recommend.
Company details
Written by the company
Talk direct to the Goldsmith. My jewellery workshop specialises in jewellery repairs by Post using old fashioned techniques alongside the latest tools such as Hydrogen Torches, Laser Welding and XRF testing. I can expertly repair any item of jewellery at an affordable price. From replacement stones to ring repairs and resizing to new handmade jewellery. I repair very fine chains, rings and earrings as well as antique jewellery and accident damaged items that look beyond repair such as crushed rings. Talk to the goldsmith for a free estimate.
Contact info
United Kingdom
- jewellerychap.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quoted £600+ from a high street…
Quoted £600+ from a high street jeweller for fixing 2 broken claws and resting my diamond in my engagement ring.
This guy done all 4 claws, reset the Stone and polished etc for under £150.
Highly recommend! Communication via email was also excellent. Will definitely use again in the future!
The whole process was easy
The whole process was easy, responsive, efficient and reasonably priced. The repair was superb. Highly recommended.
Fast turnaround and excellent quality…
Fast turnaround and excellent quality work.
One of the best services I’ve ever…
One of the best services I’ve ever used, would highly recommend! Brilliant communication throughout. Thanks so much Carl!! If I ever have any jewellery that needs work in the future, I’ll definitely be coming back to you :)
Excellent service!
Excellent service!
I just received my wedding and engagement ring back from Carl, they're both perfectly cleaned and re-plated. Very quick service and significantly better priced than a 'high street' jewellery shop. Would recommend and will use again.
Excellent service 5 ⭐️ !!!
Excellent service! I recently sent my engagement ring for repair. It had lost a stone and had 3 damaged claws. I was kept updated, any questions were answered promptly and I was advised other claws needed re tipping as well. I received my ring back today and I am absolutely delighted with the result, it’s like a new ring! Great job and affordable price, tracked postage gives added security, would highly recommend!
Great service again by Carl
Great service again by Carl, expert advise and perfect results. 3 rings in total have been resized and all fit perfectly, some having to have stones reset too. They look like new rings. I would recommend this guy to everyone. Thank you.
Fantastic service
Fantastic service. Very quick, would recommend Carl's jewellery service to anyone. Thank you again
Fast and efficient repair service
Carl provided a fast, efficient service. After my wife broke her chain, Carl quoted and repaired the chain within a matter of days.
Engagement ring repair
I recently sent an engagement ring to The Jewellery Chap. It had lost a stone and the claws and body of the ring needed repairing. It has just come back and I am thrilled with it. This goldsmith is not only really talented but charges affordable prices. The tracked and insured parcel system means you feel safe to put items in the post.
Recommend highly!!!!
Amazing service! I sent a necklace that I had been tangled for a long time, I did not realise it was broken and Carl untangled the necklace let me know what he could do to fix this at such a reasonable price. Just received today really happy with the outcome ☺️
Thanks so much recommend highly
Quick service
Quick service, answers emails efficiently, work done
Lovely 🥰
Engagement Ring Repair
Carl was amazing, He communicated very well and I am chuffed with the repairs on my ring, it looks brand new! his advice was amazing too and he explained it well, the whole process was so straight forward too. 10/10 recommend
I was very let down by the company that…
I was very let down by the company that sold a platinum chain to me - for my father who had bought me a platinum heart shaped pendant with diamonds. I was told that they could not repair my chain and to look for someone else to repair it or scrap it. Ahhh!
I sent it to Carl's company after an internet search involved in reading so many reviews on others until I found Carl before Christmas. I sent my chain in February for repair and within receipt of it, a week later it was repaired and returned to me and was reunited with my pendant. Very quick service and very informative about repairing chains or other items of jewellery including watches of which I have need of any magic that he can work on them. I used a camera strength lens and could not find any evidence of the two repairs. Just fantastic. Carl kept in touch by email and informed me of receipt and return and cost of the work to be done. I actually informed someone in the company who refused to repair my chain about the company that undertaken the superb work on my chain. I gave the email contact details to them and found them to be personally interested. Carl also told me in advance of the items that he did not repair.
Gold necklace repair
Website very clear instructions. Swift turnaround on repairing gold chain. Got it returned in matter of days, and happy with result.
Fantastic repair
Fantastic repair. Couldn't ask for better. Excellent communications. Highly recommend.
Helpful advice and brilliant repair to…
Helpful advice and brilliant repair to my necklace. All exactly as described.
Thank you
Carl Rhodium plated my wife's wedding…
Carl Rhodium plated my wife's wedding and engagement ring, they look as good as new! he explained how his process is thicker than most so it will last longer. Great service, super speedy and fantastic quality.
Carl did a first class repair on my…
Carl did a first class repair on my worn out sapphire diamond ring, now it looks beautiful and new again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








