JF Law Limited Reviews 975

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and professionalism, highlighting their helpfulness and supportive approach throughout the process. Many people found the customer service exceptional, noting clear explanations, regular updates, and quick responses to inquiries. The company's service is frequently described as efficient and smooth, leading to satisfactory outcomes for claims. However, some customers reported dissatisfaction with communication, mentioning slow responses or a lack of updates. A few people also experienced issues with staff changes, leading to confusion or delays in their cases. Additionally, some reviewers expressed concerns about the handling of their claims, particularly regarding the length of time taken or the final settlement offers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and clear... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and clear... See more

Claim

Consumers find claim experiences to be largely positive. Many reviewers praise the professional and... See more

Service

Reviewers mention positive feedback about service. Many customers express high satisfaction with the service... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick replies, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Service from Tracy Chick I had an excellent experience with Tracy Chick handling my claim. She was incredibly polite, knowledgeable, and made the whole process smooth from start to f... See more

Rated 5 out of 5 stars

I can’t rate JF Law highly enough especially Tracy Chick who managed my case through to closure. Her advice and management of my case were second to none and she successfully negotiated my claim throu... See more

Rated 5 out of 5 stars

I had a really good experience with JF Law Ltd from start to finish. The whole process was explained clearly and handled smoothly, which made things a lot less stressful for me. I want to especia... See more

Rated 5 out of 5 stars

My claim was dealt with very well. I was sent for many tests with quality professionals of well known companies. Advice was given to me all the way through on offers that were sent. Chris Woodburn ma... See more


Company details

  1. Law Firm
  2. Personal Injury Attorney

Written by the company

JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

975 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and understanding

My case took almost 2 years but I believe that's the norm. I did have about 3 different handlers during that time but each one kept me in the picture. My case was handled very professionally and when I was offered a settlement I was advised not to accept and I was given a higher offer. So very grateful for all the help and understanding I was given. I would highly recommend JFLaw

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

I spoke with Michelle today

I spoke w8th Michelle today, she was lovely, she was friendly, polite but still very proffesional. She explained everything clearly and made sure I understood everything, she was patient and answered all my questions
Thankyou Michelle, youre a star!!!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fab from start to finish

Had a very positive experience with this law firm.
Jessica stewart handled my case and was very professional keeping me upto date with everything during the process.
I would highly recommend JF law solicitors. And would also like to thank Jessica for all her hard work, time & patience.
5⭐️

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

JF Law Limited.

JF Law Limited.. kept me well informed from start to Finnish on my claim. And were very quick and extremely helpful on all aspects.
Great company to deal with .

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with JF Law in relation to my recent claim.

From the beginning the communication was clear, professional and friendly. I always felt that my case was being handled properly and that I was kept informed about every important step.

I would especially like to thank Gemma Shields, who looked after my case. She was always helpful, patient and thorough, and she made a stressful situation much easier to deal with.

I’m very grateful for all the work that JF Law and Gemma have done for me, and I’m happy to leave this 5-star review.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

JF LAW handled my case from start to finish

JF LAW handled my case from start to finish. It was a long process and lots of people helped me on my way.

But I wanted to give a big shout out to Gemma shields who handled my case to the finish line and support me all the way.

Having never been in a situation like this before and not know what to do in the hard times. It was really helpful to have some one I could trust and turn to for advice.

Thank you

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

JF Law handled a no win no fee case on…

JF Law handled a no win no fee case on my behalf,
with professionalism and diligence, JF Law dotted the I's and crossed the T's to a very welcome settlement for me. Special thanks to Rachel Lyndsey Paul Burgess and Patrick Mallon and others Names and background staff I've missed but so deserved a mention.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

My wife had an accident in March and we…

My wife had an accident in March and we contacted JF LAW via goggle search. When Tracy contacted us to discuss our claim she was extremely professional and displayed high levels of customer service.
She kept us fully informed at all times throughout the process always advising us as to next steps.

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Just Don't Use, A child with crayons would be better

It's quite simple do not use this company. Claim has been dragged out for 2 and a half years. In that time they have lied to me, changed a medical report to get a cheaper specialist without even mentioning it to me and refused me getting a second opinion even if I paid for it myself. Then they threatened me with an ultimatum of accept the wrong specialists report, a hip and knee replacement specialist for a back injury, or find another firm. So I took it to another firm and they found more issues with the firm including lying about the other party admitting liability when they haven't in reality. All with constant delays between contact. I repeat do not use.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to Zozan

I spoke to Zozan, she was very professional, nice and helpful, I am glad that I have spoken to her.

October 24, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look