Jimmy's Iced Coffee Reviews 1,045

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the swift and efficient delivery service, noting that products arrive quickly and are often well-packed. Many people find the iced coffee and chocolate milk delicious, highlighting the great taste and quality ingredients. Consumers appreciate the convenience of having products delivered directly to their door and often mention the competitive pricing. However, some customers have experienced issues with the delivery company, specifically mentioning parcels being mishandled or left in communal areas instead of being brought to their flat. There are also mixed opinions on the product itself, with some finding certain flavors to have a strange, bitter, or watery taste, while others have encountered problems with packaging, such as lids causing spills or other packaging concerns.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers find the coffee delicious, with some praising... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers found certain flavors, like... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and speedy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super quick delivery and great product. I would defibately recommend. The only reason for stars this time ks because the delivery compant they used threw the package over my gate so all the cans were... See more

Rated 5 out of 5 stars

Being a customer with Jimmy’s is like extending your family. Having them located close within my home town means that we are fortunate enough to be able to attend the HQ for events, try samples and... See more

Rated 5 out of 5 stars

Delicious Iced Coffee. I am definitely a convert. I bought direct from Jimmy's. Sadly, when I received notification of my order being sent, my heart sank as their carrier is EVRI. They are utterly use... See more

Rated 5 out of 5 stars

So pleased to have found you as I can no longer buy Jimmys Iced Coffee Original slim tin, in the shops. Price is very competitive and it’s delivered straight to your door. It is my special treat ea... See more


Company details

  1. Coffee Store
  2. Coffee Wholesaler
  3. FMCG Manufacturer

Written by the company

If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee. - Available online and in all major supermarkets!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Super

Speedy and efficient. What’s not to love.

September 28, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thank you!

Rated 5 out of 5 stars

Delivery was very quick and arrived…

Delivery was very quick and arrived exactly when I was told it would well packaged and the message saying hey Jane enjoy your coffee was a nice touch. Am enjoying your coffee and will reorder

September 19, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Thank you Jane! Super stoked to hear you're enjoying our stuff and thanks for choosing Jimmy's.

Rated 5 out of 5 stars

Iced coffee is great

Iced coffee is great, as is the service. What else is there to say!

September 19, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Music to our ears. Cheers Justine!

Rated 5 out of 5 stars

Great product

Great product, always reliable- fab taste...Best on the market

September 18, 2022
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Reply from Jimmy's Iced Coffee

Thank you!

Rated 5 out of 5 stars

Fantastic product

Fantastic product, delivered promptly and in excellent condition.

September 12, 2022
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Reply from Jimmy's Iced Coffee

Just what we like to hear, thank you for the review Timothy!

Rated 1 out of 5 stars

Waste of money

My order never arrived. Highly disappointed.

September 14, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hi Carli, We are so sorry to hear you have not received your order. We have checked the DHL portal and can see that delivery has been attempted 4 times. If you could please get in contact with us via shop@jimmysicedcoffee.com we will get this resolved as soon as possible for you. Thanks so much.

Rated 4 out of 5 stars

Jimmy's coffee - recommended

Like this coffee a lot and Jimmy's had a really good, welcome promotion running. Recommended.

September 8, 2022
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Reply from Jimmy's Iced Coffee

Thanks Chris, great to hear you're a fan!

Rated 5 out of 5 stars

Fab coffee

Fantastic price and lovely coffee, would definitely recommend if DHL have no issues with your address

September 8, 2022
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Reply from Jimmy's Iced Coffee

Thanks Amy, please let us know about any delivery issues and we will get them resolved for you.

Rated 5 out of 5 stars

excellent service & drinks

Fantastic order of iced coffees got the £10 off deal& I'm glad I tried theses coffees out there very yummy & one of the best I've had to date!! will order again soon!! keep it up Jimmy's!!

September 7, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hey Calvin, so glad you got the chance to try out Iced Coffee. Thanks for leaving such a awesome review.

Rated 2 out of 5 stars

Ordered coffee Wed late with next day…

Ordered coffee Wed late with next day delivery. As it was late I did next expect delivery until Friday. Was informed their was a slight delay on Thursday. Then informed on Friday that their was a delay but should receive coffee at the latest on Monday. Tracking the coffee via DHL stated that they had received coffee on Friday. Finally received coffee 14.00hrs on Monday. It was just left on the doorstep despite stating that they somebody needed to sign for it.

September 7, 2022
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hey Chris, thanks for leaving a review and we are sorry to hear of the delivery service you received. This of course is not what we want to hear, and we will pick this up with our courier service. We always attempt to provide a next day service, so we apologise this wasn't the case on this occasion.
We hope you enjoyed the Iced Coffee when you finally got your hands on them?

Rated 3 out of 5 stars

Delivery was a day late and not overly…

Delivery was a day late and not overly impressed with taste

September 6, 2022
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Reply from Jimmy's Iced Coffee

Hi Dawn, thanks for taking the time to leave us a review.
Sorry to hear that your delivery was late. We try our hardest to deliver next day, so we apologise this wasn't the case on this occasion.
It's a shame to hear that our Iced Coffee wasn't to your taste.
We worked hard to get the balance of both taste and mouth feel right always - unfortunately that doesn't suit everyone!
Thank you again.

Rated 5 out of 5 stars

Lovely (real) coffee drink

Lovely drink - gave one to a friend - she thought so too. Latte'ish but with more coffee taste.

September 5, 2022
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Reply from Jimmy's Iced Coffee

Great to hear Joyce, even better shared with a friend :)

Rated 3 out of 5 stars

Be careful when opening

As far as the coffee taste is concerned, it's very good. I tried the bottle shaped can of mocha and it's very pleasing.
As a previous reviewer commented, I was unpleasantly surprised by the gush of coffee which sprayed in every direction when I cracked the top open.
I can't imagine why the can is pressurised for a cold drink. Moreover, the design of the cap with pin holes around the top edge effectively makes it a coffee shower head. It went all in my lap and over the seat and steering wheel in my vehicle. Mad! I've never seen a top designed like this in my 61 years.
I'll probably have the coffee again because it is nice, but I'll be sure to wrap a paper towel around the cap first.

September 6, 2022
Unprompted review
Jimmy's Iced Coffee logo

Reply from Jimmy's Iced Coffee

Hey James, great to hear you are a fan of the taste of our Iced Coffee.
With regards to the BottleCan's, these don't need to be shaken - this is the likely cause of the spray. The spray, if shaken, is caused due to pressure being released from where the can was sealed.
We hope that helps explain the design in a little more detail.
Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

Simply Great.

Reasonably quick delivery, the product tastes brilliant, the branding of Jimmy's coffee is fantastic.

September 6, 2022
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Reply from Jimmy's Iced Coffee

Lee, thanks for leaving a great review. Enjoy your Iced Coffee :)

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