JJ Kavanagh & Sons Reviews 

My 19 years old son and his friend were just told there was no seats left on bus going from Dublin to Waterford..They prebooked there seats 1 month ago.Now they are waiting for next bus 3.5h...Shocking service...Extremly unprofesional!!!!!

In manifest contradiction with what is stated on this company’s website, your seat on the bus of this company is NOT guaranteed even if you have paid for the seat in advance.

I booked 4 seats for my family from Carlow coach park to Dublin airport and there was solely one seat available on the bus when we boarded the bus and the driver told us to take the next bus. Additionally, the bus arrived 20 minutes late.

This service does not assure that you will get to the airport in time. I used it to support a local company but this mistake will not be repeated and I will use an alternative service in the future.

Colin Mullane , the driver, got me to Dublin airport on a flight I thought I would miss , i am so grateful for his professionalism and recommend this company

I would like to thank Greg sincerely from the bottom of my heart on the 717 route from Kilkenny to airport route.. who couldn’t have made our trip more manageable.. my knee was giving me trouble and he organised assistance from the bus zone all the way through security

Driver seemed very very tired..Drinking from large bottle, putting on hand sanitizer and bending to a bag on ground to get nuts to eat.
All this was going on with one hand on the wheel! It was a nightmare...I was too afraid to say anything. It was on bus from Airport back to the Country...2 hours and 30 mins.
Lovely helpful Man but needs to concentrate more on his driving ....

It’s a shame the way JJKavanagh company treat their customers. I purchased a return online ticket Portlaoise to Eden Quay this morning. Driver informed that there will be bus transfer at the Red Cow. By the way, the bus tranfer doesn’t mean, that another bus will be waiting there. Instead, passengers waited for 30min until Carlow- Dublin bus came and picked us up. Many people could not wait any longer, so they took Luas to town at their own expense, so they would not be late for work. This exact situation happened 3 times already in the last 6 weeks, and I don’t even travel daily. Just to let you know JJKavanagh team- I purchased an online ticket Portlaoise to Eden Quay without transfer/ bus swap option, so my minimum expectation would be to travel to Eden Quay without being left waiting for a different bus at another bus stop for 30min before I could continue my journey to work. Passengers should only be asked to get off and wait for another bus if there was a breakdown, not because it works better for you to bring people to Red Cow and let them wait for the next bus. I am looking for options not to use your services anymore, because it is unreliable and you also disrespect your customers.

I took a JJbus from WIT (1.15am) to Dublin airport (3 am) on 23rd of June 2023. I would like to make a complaint about a bus drive on that day.Once I got off the bus to check my luggage at the airport car park zone 16 and my luggage was gone, somebody took it or might switch it with me. At that time, I told the bus driver about this situation. He did not care or even help me with this. He only said to me that the only one luggage left there (wasnt mine), should be mine and then he drove the bus out of the car park immediately. So, I needed to continue my journey without the luggage. Such a terrible bus driver!!!!!!

I prebooked my ticket online. The bus came full and I had to wait for 2 hours for the next bus even i had prebooked my ticket. I called the customer service to ask if i can get the refund and get onto another bus. The customer service said NO. They dont refund the ticket (even is their fault oversold the ticket).

Completely unreliable. Bus is never on time. Schedule needs to be changed. Realtime app only partially works. So frustrating if you need to be anywhere on time.

Worse city bus service ever in waterford city always late most of the time late 50 minutes sometimes 1 hour and 30 minutes I'm very disappointed the bus inspector should inspect or investigate because it seems the bus drivers are lost

Avoid these scam artists at all costs. They refused their own ticket believe it or not. Ticket was for 1 adult and 2 children (53 euros). Driver took it upon himself to refuse the adult part of ticket going from Carlow to Dublin. Proceeded to say bookings only, had to beg to be taken and after minutes of pleading he requested more money. Manipulated the customer out of parting with more money for himself more than likely. We nearly missed an international flight. This is like something you'd get in north Africa. Company refusing to reimburse money. My God a new low for a transport company. How they are aloud to operate like this I'll never know. Don't take a chance. Avoid travelling with this joke of a company.

Have had some good experiences and some bad in the past but the realtime information on the site can not be trusted as it's usually incorrect.
I booked a trip for St. Patrick's Day (I booked it on 16/03) and the times seemed okay but on 17/03, I went to the stop and the bus never arrived so I checked to find that the timetable had been altered since at least 15/03 but I was still able to purchase the ticket on 16/03 and after emailing support, I was told that anyone who booked for 17/03 received an email informing them of this change but as I booked my ticket on the 16th, I imagine that email went out prior to that date and I never received it. I booked another ticket for a time that was available and asked to refund my original ticket to no avail- seems rather unreasonable to me.

15 minutes late is not good for an airport bus. Driver had little English. Bus needs to be cleaned from time to time. Won't use again.

I found the bus services is very good, I go from Nenagh to Dublin Airport and visa-versa. The bus drivers are very nice and helpful, so I have no complaints their service.
If it wasn't for JJ Kavanagh & Sons we wouldn't have a direct service.

Buses often missing timetable or stops. Customer care never helps

So, unfortunately (for me) I’m back with MORE JJK ‘rubbish service’ news.
Yes, this morning I arrived at Naas P.O. for bus to Maynooth Uni, got there @ 7:40, 2nd in the queue, return tickets booked last night. What could go wrong, right?
Bus arrived (almost on time) bunch of mannerless tools forced their way ahead of 3 of us and… bus full, no seats (reminder: I HAD booked, and thus paid for, my seat).
Driver, who like most JJK drivers is a ‘stranger’ to conversational English, said ‘busfull’, nothing else. I had to squeeze further info out of him, “dunno, nother bus 10 minutes”. I and my 2 fellow students waited 30 minutes, nothing, no bus.
So, once again and like others on here, ‘thanks for (literally) nothing Kavanagh’s, lectures missed, money taken, capitalism is alive and still flourishing in grubby old Ireland.
A thoroughly crap service - avoid (if you can) folks.

The local service has a lot to be disered the service from ballygunner to sliveure don't show up like 2 night the bus is running late so it turned around in town never picked up at view mount so I have to waite in the rain what a shocking service need to.be looked at big time it's going on with a while

Dreadful horrible service,I went to the bus station 3 minutes earlier than arrival time at 7:35 in portarlington,the bus arrived over 5 minutes before it’s arrival time and took off.I have an exam today aswell.I’ll be taking the train from now on.

Left an item on the bus recently. The subsequent customer service experience to get it back was excellent, from the bus driver who found it, to Anna in Customer Service. It was then arranged by Gaby in the depot to put it on a bus and I collected it yesterday. Great service from all.

Worst customer service ever, would not recommend. Greedy. No refunds given on e-tickets unlike Bus Eireann, I will be staying with them in future.