JJ Kavanagh & Sons Reviews 

Going from Dublin to Tramore. The bus directly doesn’t appear. No one to claim to. No one to explain. Incredible they are still operating

My son prebooked a ticket for one of their buses, driver closed the door said he was full while my son holding the ticket he paid for, driver drove off, leaving my son stranded for an hour, customer service nonexistent, JJ Kavanagh fb messenger asked me to send over email over ticket, 2 weeks ago no response, disgraceful customer service!!

On Sunday 2nd October I left my laptop on the Airport to Clonmel coach. I did not realise my mistake until Monday morning when I immediately went to the Clonmel start-stop and had conversations with two very sympathetic and helpful coach drivers, They spent time looking for the phone without success and eventually gave me the phone number of the Waterford office. I got in touch with a very helpful lady named Anna. The laptop was not located until some days later despite Anna's phone calls. It was great to get the "I found it" message. She then organised collection of the laptop and delivery to Dublin Airport where I was reunited with it.
I have always found the JJKavanagh staff helpful and the coaches clean, comfortable and punctual.

Our special needs son travels from Roscrea to Nenagh daily on bus. Couple weeks ago he left his travel pass on bus and he got very upset. I rang customer service and the lovely Anna tracked it down for him. Donal at depot called me and had it delivered next day by bus driver (I think it was Mossie). Great service thank you all….we have a happy chappie again.

One star for the driver Sean,not for the Company!I had the journey from Nenagh at 7.45 and the bus supposed to be at 10.30 at Dublin Airport. Just 60km to Dublin were left and the full bus with passengers stuck in a awful traffic for 5h.Sean the driver constantly got off from bus and walked away leaving big gaps between bus and other cars and the other transports were getting from the other line ahead of us.i missed my flight from 12 and even some people from 14.30 and some passengers asked him to try to get to some exit and he was very calm,perhaps lost,very unprofessional.He said nobody answered the phone from office and he couldn't make any decisions.Finally arrived at Red Cow and we spent another 30min and we asked to get immediately to the airport and we got into next bus.Anyway I didn't have any flights so eventually i got to different city so because of this my husband had to drive on that day 1000km to collect me from Milan, instead of initial flight which was only 80km.This driver should not work for your Company,he is ruining the reputation and he is not able to deal and provide customers service.

I left my phone on the Dublin Airport to Waterford coach on the 14 Sep past. Very clever! Reported this to Kavanagh's lost property office and although no phone reportedly found, I received messages hinting I remain hopeful. Now 10 days later, having more or less given up on retrieving my phone, I took possession of it in the Kavanagh depot in Waterford. Thank you the depot cleaning staff, thank you Anna, thank you Gabi. From today, my family in Dublin and West Cork are Kavanagh people!

Bus should be on the bus station Granstown park waterford at 3:33 now its 16:15 still didn't come

The Bus never arrived. Had booked a Return bus from Limerick to the Ploughing Championships. The bus never arrived for pickup in Limerick. Lots of people there waiting for the bus - no bus arrived. It seems they cancelled it because they didnt get enough passengers. No mention of this requirement on the ticket or on their website.

Student fare Carlow to Waterford return: Student Commuting Complications.
A group of SETU students, many prepaid for the week, commuting to college each day, twice a day to Waterford return, left behind as their 5:40 bus failed to arrive at 5:40 at the Quays bus stop, only to arrive some 30+ minutes later, and moreover, when the late bus arrived, failed to stop where the buses stop, instead, stopped in the open road, but only did so long enough to have the group yelling to hail the bus down, but, not long enough to board anyone waiting! As quick as he stopped, he drove off leaving them all! Most will have no other lift home to Carlow town. Next bus is at 7.
Disgraceful.

What a brilliant company with amazing staff! I used the coach to travel from Dublin airport to Kilkenny and back. The price was very reasonable and the journey was great. I missed my initial coach as my incoming flight was delayed. They allowed me to transfer to the next coach with no problems. After disembarking the coach in Kilkenny, I realised I had left my suitcase in the stowage of the coach. I made a phone call and spoke with the Lovely Anna. She was so helpful and promised to ensure that she would look into finding it and returning it to me somehow. Anna certainly delivered and within 10 minutes she had located my suitcase and was buy arranging for it to be returned to me on a coach that was heading back in my direction. I cannot thank Anna and JJ Kavanagh enough, they were superb. Thanks again
James x

The happiest I’ve ever been giving back a review to any company 😁 I usually do not bother but the earlier hours of the 25th August I took the bus to the airport due to me being careless I walked out of the bus not knowing I left my brand new AirPods which was gifted to me for my graduation.

Immediately I emailed the company from their website & also emailed them directly through email & behold a lady called Anna got back to me within hours.

She arranged to contact the bus driver severally but due to him working at the time it wasn’t possible to reach him. she notified me that she would keep me updated when the driver returns & would also mention it to the cleaners to keep an eye for my AirPods.

The following morning I got an email saying they had found my AirPods & I can come collect it when I return back to the country or get someone to call in.

A massive thank you to Anna & all the staffs involved genuinely appreciate it 😅👏🏾.

After 20 hours of travel, I hopped on the Kilkenny bus from the airport but left my nice Bluetooth headphones on the seat (too exhausted to notice until the next day)

Anna at the service desk was so helpful and organised for the bus driver to meet me on two separate occasions! (I missed the first one due to road works).

Anna was helpful, patient, and friendly, not to mention the bus ride was very pleasant. Highly recommend JJ Kavanagh buses for piece of mind.

I requested help on and off the coach, and the front seat to be reserved for my journeys as I'm disabled and can't walk very well. Anna was great and sorted everything for me, and the drivers were really helpful and kind. I would highly recommend them.

What a great service.
My friend and family took this service from Dublin airport to Clonmel, lovely clean bus nice journey and was on time too.
One of the party left a phone on bus the company did all they could to get it back to them, scheduling to have it at an agreed location to pick it up despite being a bank holiday weekend. Think they went over and above expectation especially Anna.

I booked 2 tickets online, but the bus never appeared. There wasn't a refund option even if it wasn't my fault. But I contacted them and they issued complementary tickets without hesitation, and honestly they were super nice. I think this company has a lot to improve because many times buses don't appear or they are late! But if there is something great about this company is their staff, always nice and helpful

Bloody expensive 15€ from killkenny to dublin, no wifi no charging porte. Driver so rude

I would like to thank Anna from JJK customer service team who was so so helpful towards me in finding an expensive item I left on the bus. She went out of her way to look for it and kept trying her best and eventually found it :)

Bus driver on 14th July 21.20 red cow luas to carlow give that man a raise. He charged me extra because I was late but yes i deserve that and he was just doing his job. However i nearly was going to be left stranded waiting for another bus ao he was kind of enough to stop even if he was about to leave. Thank you again.

Quoted me €450 and 2 days before trip raised it to €635, gouging at its best, keeping Ireland moving since 1919, what a joke!

Filthy seating, dirty out of date buses, over priced tickets, rude drivers, unreliable service, a desperate way to have to have to travel, avoid if possible.