JJ Kavanagh & Sons Reviews 

The worst bus company I have ever used, and their customers services is nonexistent. I am still awaiting an answer since December!
I contacted them regarding my journey from Dublin Airport on the 15th of December 2021. It was Christmas time and we had 2 big suitcases in the luggage compartment full of gifts and keep in mind that was covid time, mask obligatory.
During the journey, after leaving Dublin, 3 drunk men were allowed to board the bus; they stank of alcohol and were talking loudly disturbing everyone around. Their phones kept ringing all the time and when asked to put them on silent one of the men got aggressive and came over to our seat stating he can do whatever he likes. A couple of minutes later he took his cigarettes and started smoking, the lady sitting at the back asked him to stop and started coughing and warned him she would go to the driver. He stopped but shortly after he lit up another cigarette. At that point my boyfriend went over to the bus driver asking for help. In my view these people should have been asked to leave the bus immediately. Instead, the bus driver only told them that smoking is not allowed and continued the journey. The men continued to be loud and walking around with no masks and bothering people.
Once we arrived at a stop in Kilkenny the men got up to leave. Luckily my boyfriend kept an eye on the luggage department just in case these men would try to go near it as they didn’t have any luggage to start with. To no surprise, one of the men grabbed one of our bags from the luggage compartment and started to walk away with it. We shouted to the driver to stop him and we ran out of the bus to chase the 3 men. We managed to grab the suitcase out of the thief’s hand. In the process of running out of the bus my glasses fell off my face onto the bus floor and another passenger walked over them. The bus driver said was that we were lucky and ignored a comment about an expensive pair of glasses being broken in the process. So extremely unhelpful!
This sort of situation should have never taken place. Firstly, the bus driver should have never allowed these men to board the bus. Smoking on the bus, especially in the time of a Covid pandemic should have resulted in kicking the men out of the bus immediately. The bus driver should have remembered that the men had no luggage when boarding the bus and protected our possessions. None of that happened, resulting in the journey being the most unpleasant bus experience we have ever encountered. Also the journey was over than 5 hours due to an accident which made the experience really chaotic.
I requested a refund and apparently Anna forwarded my email to the Ticket Department and never came back to me with an answer. I’ve been chasing them since but to no avail!

Absolutely irresponsible and I think their drivers need to learn the importance of their customers and their time. Was suppose to take 3o'clock bus from Hueston station towards Kilkenny. Was waiting in bus stop since 2.30. Firstly the bus came late around 3.30 and then the driver didn't bother to stop at all even though me and my fellow customers were standing just Infront of the door of the bus. Don't even know why they have online ticket system cos mostly all of us waiting at the stop had online tickets. Which meant the driver knew he had passengers waiting. This is not the only time , have happened to me n my friends before as well. Worst is their management, I am sure I am not the only complaining yet the management doesn't take any step or actions hence such issues keep on happening. Missed my appointment cos of this but look what does it do the owner or the driver they are making 🤑 that's what it all matters to them. Bunch of irresponsible people trying to run a company.

My experiences with this company unfortunately have not been good
The last few 3 or so times I've used this service it either just doesn't show up or shows up half hour late
I understand that when using the local services traffic can be an issue but the company should just be more honest with the time tabling and allow for this kinda stuff,I wouldn't be reallying on this company if you had to get to an important event such as a meeting or an appointment unless you want to take there service 2 hrs before the one you need that should get you there in time

Dreadful unreliable service. Selling tickets for buses with no room on them and then leaving people stranded on the side of the street in Dublin on a Saturday night. This carry-on used to happen when I was a student in the 1990s and it's 2022 and nothing had changed.

I was caught up in traffic in carrick literally driving in front of the bus,I pulled in parked the car and ran to the bus took a while 30 seconds at most,the drive confronted me that I was late he was waiting for and nearly drove off I should be there 10 minutes before (which is true but not always possible) that the car behind nearly crashed into him,I told he'd to wait 1 minute at the most what was he's name,I was so shocked I couldn't concentrate on finding the ticket on my phone so probably ended up there 5 minutes going to and fro while other passengers waited,the abruptness of the driver called Roman was absolutely horrible,all because at the most a minute.

Waiting in Dublin Airport with 6 people to go to Kildare. 15:30 on cold Saturday evening. 3 jj kavanagh buses one has no sign to say where its going. Asked up and down, driver ignored me, left and then rang jj kavanagh told me nothing he could do bus left on time.
Don't depend on them

Hi,

I would like to thank two of JJK staff Sheila and Anna (customer service team), I had an issue with my booking they listened to my concern and resolved the issue with my booking,

Booked 2 tickets from Carlow IT to the airport for 5:45. Was there 15 mins ahead of time and the bus just drove past. Didn’t even slow down. I am absolutely livid- and there’s no contact number at this time to lodge complaints. I now have friends who will miss flights.

It's very disappointing that JJ Kavanagh suspended its Waterford City Services due to covid 19. While the health and safety of staff and customers are paramount surely measures could have been put in place similar to Bus Eireann who maintained a full City Service during the Pandemic. Is it time to bring the 607/617/627 services under the remit of the TFI PSO Route system, modernise the fleet and put modern electronic destination boards and route numbers on all the buses. It's very clear there has been little investment on these routes for a long number of years. Sounds like a case of running down a service so you can then claim the service should be abandoned. TFI need to review the licensing of these routes. The public deserve a better service and the sooner the better.

A pleasure to travel with, Drivers most helpful and cortues

Kavanagh's bus service has been absolutely vital and fantastic service for me over the last few years between airport runs from Tipperary to Dublin Airport during bad weather conditions and Nenagh and Limerick Hospitals for visiting family when home from the USA. For many years it was my way home on weekends from Dublin and I still recognize several drivers today. The buses are always clean and quiet and drivers are always careful. I love that they don't crawl along but yet you feel safe. I used to use the Shannon service for a long time whether direct or from Limerick city. They're super handy for anything in and out of Roscrea. Great Service, friendly drivers, clean buses, always on time! Brilliant company!

I am very disappointed that JJ Kavanagh and Sons will not refund two tickets I purchased online, totaling a cost of €49. The bus service for these tickets has been cancelled due to Covid-19 (Which I agree with for the safety of staff and the public). However, this was a once off journey and I have no need to simply "change the ticket dates" as I do not need to travel on any other date. I've used JJ Kavanaghs services for a very long time, all through my years as a student, and this is the first time I have been severely let down. Cancelling the service was the responsible thing to do, but not giving people back their money is wrong.

18.15pm Mon 2/3/2020

Sitting here on the bus, listening to the interaction between the driver, Colin, (heard another lady passenger mention his name), & the passengers. Looking after their problem tickets, waiting on them as they arrive by the skin of their teeth for the bus, and his general kind demeanor to all passengers. I complimented him and he said " Sure it's nice to be nice"
Hold onto this very pleasant driver 👌😊

Currently my number one recommended bus service in Ireland. The airport service is particularly useful. Above average customer service

Never ever ever on time either too early or very late

Bought 60 euro worth of tickets for me and my brothers to travel home before Christmas. JJ's have changed their ticketing policy and we were not able to use the return section of the tickets. JJ's very happy to take my money and unwilling to help solve the problem. Lost 30 euro worth of tickets!
Unhelpful customer service.

Very bad timekeeping.I'm late to work every day because of their bad timekeeping.I can understand when it's traffic,but can't blame on traffic every morning at 5am not much traffic. The bus is 15- 20 minutes late every morning.Most of the drivers are sound and the bus pretty clean

While returning from kildare to Dublin at 15:20,bus was full, driver told another bus within 30 mins to arrive which never happens. Got stranded with my kids for 4 hours till next bus came. We were a lot of ppl waiting, have to fight to get a place for my family, I never thought this kind of chaos still happening in this age. What is the meaning of booking tickets online while on the ground dozens of ppl can't ride the bus they booked and paid. Feeling sorry for ppl stranded there at kildare on Dec 26th.

their bus to ferrybank from waterford city cant even be bothered arriving half the time I tried to get it and the times it does its usually 10-30 mins late.

Booked a bus to go to a match and they emailed me the day before saying it wasnt running I didnt check my emails until the morning and was stuck looking for a bus. I had the same problem with a other bus company but they rang they had the decency to ring me and tell me on early on in the week. This is extremely poor mangment and customer service. Will not be using this service again.