JLM Mortgage Services Reviews 

273
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Rory and Darren could not have been more patient with my husband and I walking us through the various Mortgage options that were most appropriate for our circumstances. I truly could not fault them an... See more

Rated 5 out of 5 stars

As my partner and I are first-time buyers, we highly recommend Pete at JLM. Pete was incredibly patient with us and explained the whole process thoroughly, making it stress-free. He was dedicated to... See more

Company replied

Rated 5 out of 5 stars

Gareth has been excellent throughout our mortgage application process. He is extremely knowledgeable, professional, and clearly knows his job very well. He has always been available to answer our ques... See more

Company replied

Rated 5 out of 5 stars

An excellent service provided from Ryan and the JLM team. The process of remortgaging was made as smooth and hassle free as possible for us, and it was reassuring to know we were getting expert and up... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in Mortgages,find the Best Mortgage Rates with JLM Mortgage Brokers. Access to whole of the market, expert advisors who can assist with various mortgage products from first time buyer mortgages through to commercial mortgages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

273 reviews

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4.9

All reviews

(273)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with both Andy and Michael. Both gave clear, concise advice as well as being friendly and approachable. We’re very grateful and would recommend J&L to anyone.

July 8, 2021
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Rachel,

Unfortunately, we don't have any advisers by that name working for JLM. We believe this adviser may belong to a firm with a similar sounding name. Do feel free to email us at info@jlmms.co.uk, should you wish for further clarification.

We are not able to delete reviews ourselves, but you should be able to withdraw your review within your settings.

Kind regards,

JLM Customer Care

Rated 5 out of 5 stars

JLM were great - highly recommend

JLM were great - David Green did an excellent job despite a lot of challenges we gave him - short lease, Japanese Knotweed, recent salary rises etc. He dealt with them all very well and we got through the process smoothly. Highly recommend!

July 1, 2021
Unprompted review
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Reply from JLM Mortgage Services

Hi Edward,

Thank you for taking the time to write such a positive review. We'll be sure to pass on your feedback to the team.

Best wishes,

JLM Customer Care

Rated 5 out of 5 stars

Excellent Service. Very knowledgeable.

Phil W was recommended by friend of ours. He was very helpful and professional right from the start. He is extremely knowledgeable and that helped in solving issues with changing situations and in finding the right product.

I have already recommended him to other friends and family. I cannot recommend Phil highly enough.

May 14, 2021
Unprompted review
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Reply from JLM Mortgage Services

Hi Santosh

We're pleased to hear you had such a positive experience and thank you for the recommendations. We'll be sure to pass your feedback on.

Kind regards,

JLM Customer Care

Rated 5 out of 5 stars

Fantastic service and knowledge…

Fantastic service and knowledge provided from start to finish stress free with all aspects of applying for a new mortgage and life insurance I would highly recommend JLM mortgage services

May 12, 2021
Unprompted review
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Reply from JLM Mortgage Services

Hi Alan,

Thank you for taking the time to write a review. We'll be sure to pass this feedback onto the team members involved. We hope to see you again.

Best wishes,

JLM Customer Care

Rated 5 out of 5 stars

Thank you Seb at JLM

Sebastian has been really helpful in sorting our mortgage and I would recommend him

May 8, 2021
Unprompted review
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Reply from JLM Mortgage Services

Hi Denise,

Thank you for writing a great review and we hope to see you again.

Best wishes

JLM Customer Care

Rated 5 out of 5 stars

Would absolutely recommend everyone

We were recommended by our friend to use services of Philip Gander . He was very helpful and very professional throughout all the proces, very fast results and very easy to follow and understand advises. He was working even extra of hours in order to provide with answers for all your questions so you can have a piece of mind.( as first time buyers we had a lot of them)

April 30, 2021
Unprompted review
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Reply from JLM Mortgage Services

Hi Cristina,

Thank you your feedback and taking the time to write a review.

Best wishes,

JLM Customer Care

Rated 5 out of 5 stars

Above and Beyond

Ryan is just brilliant! He made us feel very much at ease with the whole process having being first time buyers. He was always at the end of the phone updating me and was speedy quick from when we had our offer accepted. We had issues with our solicitors and Ryan stepped in as a second voice to help, he went above and beyond. We also used JLM for our insurances, dealing with Kish who was also brilliant and helped us out in this area we had no clue on. Trust the reviews they reflect the great service - thanks again Ryan and the rest of the team! Lauren and Aaron.

April 8, 2021
Unprompted review
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Reply from JLM Mortgage Services

Hi Lauren,

Thank you for taking time out of your day to submit a review. We'll make sure everyone involved receives your feedback.

Hope you enjoy settling in to your home and making it your own!

Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Highly recommend

We were recommended Peter Lambley at JLM Mortgage Services via social media. 
It's probably the best recommendation we have received. Peter was thorough, patient and listened to our requirements.
Everything was explained clearly and we received regular updates.
We highly recommend Peter and the team and look forward to dealing with them again when the time comes.

February 20, 2021
Unprompted review
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Reply from JLM Mortgage Services

Hi Karlie,

Thank you so much for taking the time to write a review, we're delighted to hear you were happy with how things went. We will be sure to pass on your feedback.

Very best wishes,

JLM Customer Care

Rated 5 out of 5 stars

Peter Stirrup for IFA of the Year

If I could give more than 5 stars I would. I started looking for a mortgage in January 2020. I found every lender, estate agent and broker deeply unhelpful and dismissive of anyone who wasn’t earning huge amounts of money.

That was until I sat down at Peter Stirrup’s desk. He was exceptionally professional, cheerful, and knew his stuff inside and out. Despite my low mortgage need and salary etc, this never affected how great his service was. He assessed my needs, sourced me a mortgage which really works for me, and when obstacles presented themselves, he’d already have gone out of his way to solve them before I even knew about them. Nothing was ever too much trouble for him throughout, and even on his days off he’d still find time to ring me back if needed. Not one did he ever mention himself getting paid, or when, not once did he think of himself, he was completely focused on just making sure I got the best possible deal, no matter the cost.

Thanks to his dedication, I’m now moving into my first home in a couple of days, and am already looking forward to dealing with him again when the time comes to rebroke my mortgage.

A true asset to the company and an absolute pleasure to deal with, I’d recommend JLM and Peter Stirrup to anyone without hesitation. Thank you so much for your assistance, it’s truly let me start a new chapter in my life and I doubt I’d be at this stage without him.

February 19, 2021
Unprompted review
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Reply from JLM Mortgage Services

Hi Oliver,

Thank you so much for taking the time to write a review of your experience with JLM. We will pass on your feedback to those involved.

Wishing you the very best in your first home and enjoy making it your own.

JLM Customer Care

Rated 5 out of 5 stars

Very impressed and would highly recommend!

My partner and I are just about to complete the process of buying our first house, and could not be happier with the service we received at JLM Mortgage Services. Peter Lambley, our mortgage advisor, was incredibly helpful throughout the entire process, always quick to respond to our questions, of which there were plenty given this is our first house. Peter is very knowledgeable and really helped us through the complex process of buying a house which we did not know anything about before we met him. Kish was also incredibly helpful when it came to putting life insurance in place for us, another thing we knew nothing about previously! I honestly could not recommend JLM Mortgages enough, we only really dealt with Peter and Kish but they were both excellent and extremely knowledgeable.

February 2, 2021
Unprompted review
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Reply from JLM Mortgage Services

Hi Sarah,
Thank you so much for taking the time to write a review. We're so pleased to hear you are happy with the service that has been provided to you and will be sure to let the team know. Wishing you the very best in your new home together.

JLM Customer Care

Rated 5 out of 5 stars

Would highly recommend!

As first time buyers buying a house seemed extremely daunting but Phil made the whole process extremely easy as he was able to explain everything in a way that we understood.

He answered questions before we asked them and when we did he was super responsive.

Thank you Phil!

January 6, 2021
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Phil,

Thank you for taking the time to submit a review. We're so pleased we were able to help and wish you the very best in your new home.

JLM Customer Care

Rated 5 out of 5 stars

Buying and remortgaging.

Lee and the team helped me with buying and remortgaging multiple homes. Everytime has been smooth and stress free. I would highly recommend them.

January 4, 2021
Unprompted review
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Reply from JLM Mortgage Services

Hi Mervyn.

Thank you for taking the time to share your experience. Stress free is what we aim for! We'll be sure to pass your comments along to the team.

Best wishes

JLM Customer Care

Rated 5 out of 5 stars

THANK YOU

Amazing! We were in a bit of a pickle with our offer accepted, we couldn't get hold of the free mortgage advisor we had used to get our initial AIP. Our estate agents wanted a lender AIP quickly and so that's when I found JLM Mortgage Services. I had a call back from Ryan the very same day. He found us a great first-time buyer mortgage deal within hours of our initial call. He has been nothing but helpful, timely, and just brilliant so far and we can't thank him/JLM enough! We sent across our documents for our application after working-hours and by the very next morning, we had our lender AIP! Unlike the free mortgage advisor, he replied to all my email questions quickly, answered my calls every time, and helped us to understand anything we didn't being first time buyers. I would 100% recommend using this company over ANY free mortgage advisor... It's so worth it! Thank you

December 4, 2020
Unprompted review
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Reply from JLM Mortgage Services

Hi Milly,

Thank you so much for taking the time to provide your feedback. We will be sure to pass this along to Ryan.

Best wishes,

JLM Customer Care

Rated 5 out of 5 stars

Outstanding

Dealing with Phil and the team was exceptional. Able to secure us products which fitted out situation and needs. Lengthily conversation explaining the process and expected timeframes even fitting in around our shift patterns to accommodate. Could not recommend enough.
Even discussed Life Insurance policies and was passed onto another colleague, Kish who again was exceptional in the service being delivered.

November 29, 2020
Unprompted review
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Reply from JLM Mortgage Services

Hi Stu,
Thanks so much for taking the time to write such positive feedback, we'll be sure to pass it along the team.
Kind regards,
JLM Customer Care

Rated 5 out of 5 stars

Two hours from query to confirmation. Unbeatable!

My brother recommended Sebastian Murphy at JLM and we had an amazing experience as first time buyers with Sebastian guiding us through the Help To Buy Scheme 5 years ago. What a great recommendation as Sebastian has been amazing from day one in getting us timely, accurate information to base our decisions on and then acting quickly to secure the best deal.

In renewing our mortgage just last month with our current lender, we made contact with Sebastian at 3pm on a Friday and had the confirmation email from the bank by 5pm that same day.. two hours from query to confirmation! That's unbeatable.. and gives us peace of mind for the next couple of years.
I cannot recommend Sebastian and his assistant Nicola highly enough! Thank you both.

November 6, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent, from start to finish

Lee and team are superb at what they do.
I have been using JLM for year now and cannot think of a reason I wouldn't.
Great at finding the best deal out there, but more importantly what makes JLM standout above the rest - The service is offered with a personal touch.
Thank-you Lee and team

November 5, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Advice

Excellent Advice was provided to a difficult situation before and during the dual mortgage and remortgage process. All made possible by JLM consultant. Superb.

October 27, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Rory is extremely knowledgeable and goes the extra mile to help. Personable, professional service that I would, and have, recommend.

October 20, 2020
Unprompted review
Rated 5 out of 5 stars

Great- First mortgage

Peter was great at advising and arranging our first mortgage, even through all the uncertainty of COVID.
Highly recommended.

October 18, 2020
Unprompted review

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