JLM Mortgage Services Reviews 

273
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Rory and Darren could not have been more patient with my husband and I walking us through the various Mortgage options that were most appropriate for our circumstances. I truly could not fault them an... See more

Rated 5 out of 5 stars

As my partner and I are first-time buyers, we highly recommend Pete at JLM. Pete was incredibly patient with us and explained the whole process thoroughly, making it stress-free. He was dedicated to... See more

Company replied

Rated 5 out of 5 stars

Gareth has been excellent throughout our mortgage application process. He is extremely knowledgeable, professional, and clearly knows his job very well. He has always been available to answer our ques... See more

Company replied

Rated 5 out of 5 stars

An excellent service provided from Ryan and the JLM team. The process of remortgaging was made as smooth and hassle free as possible for us, and it was reassuring to know we were getting expert and up... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in Mortgages,find the Best Mortgage Rates with JLM Mortgage Brokers. Access to whole of the market, expert advisors who can assist with various mortgage products from first time buyer mortgages through to commercial mortgages.


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4.9

Excellent

TrustScore 5 out of 5

273 reviews

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4.9

All reviews

(273)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Can highly recommend JLM especially…

Can highly recommend JLM especially Gareth Llewellyn. His attention to detail and persistence proved invaluable. He worked above and beyond and tirelessly to achieve the right product for us. If you’re needing mortgage advice you can’t go wrong with JLM.

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Professional and reliable service

I would recommend using their services,especially in these difficult times, in regard to securing a favourable mortgage.Gareth Llewelyn was excellent and from start to finish was friendly but very professional and was able to take a lot of the hard work out of the experience.He was attentive and and was available to answer any questions and as stated all ran very smoothly and managed to secure a favorable outcome.I would also recommend anyone from Scotland to use there services as he was up to date in understanding the differences in the house purchasing process in Scotland.I would highly recommend their services and I will certainly be recommending to others who I know are in the market.

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service for the 2nd time..!!

This is now the 2nd time we have used Ryan from JLM, on both occasions the service was incredible, from start to finish, helpful, professional but also very friendly, his knowledge and advice really helped us make the right choice. I wouldn’t hesitate in recommending Ryan in fact we have several times and will certainly be coming back when we remortgage. 5 stars from The Neville’s.

October 12, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Nick
We aim to have long term relationships with all our clients, so thanks for choosing us again! We'll make sure this is passed back to the team.
We hope to see you again next time.
Kind regards
JLM Customer Care

Rated 5 out of 5 stars

Highly recommend: Great professionalism, thorough service and support

I had an amazing experience with JLM Mortgage Services, Gareth in particular. I was recommended to them by a friend, and my friend wasn't wrong. I'm a foreigner living in the UK, so my mortgage wasn't straightforward but you never would have known by the ease of the process. They also helped me to understand the process and make key decisions as well as gave me a realistic read on the market and timelines – spending as much time as I needed to talk things through. I never felt like I was pushed into anything and I never looked back after deciding to use JLM.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Was above and beyond what we expected and everything was done catering to our best interests and our situation. Extremely efficient and explained everything in as much detail as we wanted. Worked with us to understand everything and to help us make the choices we were comfortable with. Everything was done quickly and easily without any problems. Very much felt like a personal experience rather than just another number/client, and felt like we had a safety net and a helping hand that we could truly rely on to help us through the process. Couldn’t have asked for a better broker or a better process from start to finish. All emails/questions/phone calls were answered immediately and we were encouraged to contact whenever we had any query and our broker was always able to help! Couldn’t recommend more! Thank you Gareth!

September 30, 2022
Unprompted review
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Reply from JLM Mortgage Services

Hi Rachel

Thank you for taking the time to write a glowing review. This feedback had been passed back to the team this morning.

Kind regards

JLM Customer Care

Rated 5 out of 5 stars

Excellent and Personalized Service

Gareth Llewelyn provided a tailored mortgage service. He is very knowledgeable, was reliable, thorough and comprehensive in his work and provided personalized advice taking into account our circumstances.

He was quick to respond, easily accessible and very helpful. I do plan to approach Gareth again in the future for support with mortgages. He seemed willing to put in the time required to search for the mortgage suited for our needs.

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Gareth Llewelyn worked with us to get a mortgage for our first property. He was knowledgeable and helpful throughout the entire process, promptly responding to our (many) questions and helping smooth the process. Would thoroughly recommend.

August 19, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Eliza,

Thank you for your positive feedback. We're delighted to hear you were well looked after. We will be sure to pass this feedback on.

Wishing you the very best in your new home!

JLM Customer Care

Rated 5 out of 5 stars

Friendly and professional service

Gareth was professional and friendly at the same time, ran me through several options explaining carefully each one as you would to someone who has zero clues about a mortgage (because I didn’t!) I came away at the end feeling like I got the best deal I could for my situation and would happily recommend and use again

July 26, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Tom

Thank you for a great review. We'll pass this on and hope to see you next time!

Best wishes

JLM Customer Care

Rated 5 out of 5 stars

Professional & friendly throughout the whole process.

Gareth Llewelyn was very professional throughout the whole process and explained things when needed. He seemed to always be on the ball and making sure I was kept up to date with the whole process. I would recommend him to friends and colleagues and will use him again when the time arises.

July 21, 2022
Unprompted review
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Reply from JLM Mortgage Services

Thank you for taking the timw to write such a positive review. We will be sure to pass this back to those involved.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Look no further for reliable informed advice

We cannot thank JLM enough, in particular Peter Stirrup whose knowledge and support were invaluable to us. We wouldn’t hesitate to return to JLM for reliable financial advice and will recommend highly to friends, family and colleagues. Thank you so much.

July 11, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Shibhan
Thanks so much for your kind words! And thank you in advance for any future introductions :)
Very best wishes
JLM Customer Care

Rated 5 out of 5 stars

Living Legends !!

Rory Joseph and Nicola Sawyer are living legends!
Mine was not a straightforward application due to my various business interests, but these guys worked tirelessly and now I am enjoying my new home.

Thanks, Rory and Nicki

June 14, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Simon,

Thank for your feedback and pleased to hear you are enjoying your new home.

We'll be sure to pass this on to Rory and Nicola

Best wishes

JLM Customer Care

Rated 5 out of 5 stars

Peter Stirrup is an exceptional mortgage consultant

As first time buyers, purchasing a property is a very confusing process. We chose to work with Peter Stirrup who was recommended by my sister. He is exceptional, very personable, such a great eye for details, very approachable and knowledgeable. I cannot recommend him enough. He managed to secure a decision in principle in such a short notice so we were able to secure an offer on our house (we almost lost it). Then he was so well organised that he managed to secure a mortgage offer in less than a week. We are so impressed. Thank you Peter. You are an exceptional consultant. Looking forward to working with you again.

May 7, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Vanya

Thank you for your fantastic feedback. We will make sure it is passed on.
Wishing you the very best in your home.
JLM Customer Care

Rated 5 out of 5 stars

I looked at a property in December last…

I looked at a property in December last year hoping that I could possibly be able to get on the property ladder. In January the builder recommended Damien Grafton “He can get anyone a mortgage”…I contacted Damien to see if it would be possible to buy the property I have seen, after having an offer rejected in the past due to not having full years of books Damien quickly changed that around from putting my application in and receiving an offer within 8 working days!!!!! This is the quickest turn around and I could not be happier with Damien, he was constantly updating me on where the process was at and was always pushing and chasing for a quick outcome. He was reassuring me the whole way through the process when I had given up hope before hand. I could not recommend anyone more than him! Absolutely incredible service!! I am so pleased the builder put me in touch with Damien as YES he can get anyone a mortgage. Thank you so so much for your hard work Damien, you have seriously made me the most happiest first time buyer ever!!

April 26, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Halina
Thank you for taking the time to write such positive feedback we will make sure this feedback is passed on. Very best wishes for your new chapter in your first home.
JLM Customer Care

Rated 5 out of 5 stars

Life insurance support

I used JLM as my mortgage advisor and now more recently to help me secure my life insurance. Jay was simply amazing as she helped me through the whole process, kept me informed with my application status and let me know exactly what I needed to do and when. Such an amazing service!! Thank you Jay and the whole JLM team

April 26, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Alessandro
Thank you for taking the time to log your positive review. We very much appreciate your kind words.
We hope to see you again soon.
Best wishes

JLM Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service. Mathew Nickson went above and beyond sorting out my mortgage. Could not have done it without him. Highly recommend this company.

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic, dedicated and professional service

I can't recommend JLM highly enough - Peter sorted my mortgage and Jay sorted my life insurance. They were fantastic every step of the way - helpful, professional and caring. Thanks to Jay particularly with the challenges at the final stages of getting the life insurance and the tight timeframe for exchange - she was there every step of the way and I can't thank her enough. I would never go anywhere else!

February 26, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Shelley, thank you for taking time out from your day to pass on your feedback. It's greatly appreciated and we will be sure to pass this back to the team involved.

Best wishes,

JLM Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service. Peter Stirrup was very helpful, quick in responding and pro-active. He made a stressful process easy to handle. Highly recommended.

Jay Dave was also excellent and she handled very sensitive questions professionally.

Many thanks to all

January 28, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Evi,
Thank you for taking the time to submit a review. We're glad to read you had such a positive experience and will make sure all those involved receive this feedback.
Very best wishes
JLM Customer Care

Rated 5 out of 5 stars

Andrew Steinbach recommended 🌟🌟🌟🌟🌟

Personable service, nothing too much trouble and happy to explain terms in an easy to understand format, would recommend

December 15, 2021
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Abi,

Thank you for typing up your positive experience with JLM. We always aim to give excellent customer service. We will make sure your feedback is share with the team,

Thanks once again and best wishes,

JLM Customer Care

Rated 5 out of 5 stars

Friendly and informative experts

I was very well looked after, particularly by Andy Pollock at JLM. I was a first time buyer and absolutely clueless on all things related to buying a property. Every step of the way Andy explained the context, the relevant factors to consider (particularly during Covid), and his expert opinion if I asked for it. I never get rushed, pressured into a decision, or like I was taking a blind risk. Many friendly phone calls with JLM have helped me to buy the flat I’m in now! Thank you so much!

August 4, 2021
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Emma,

Unfortunately, we don't have an adviser by that name working for JLM. We believe this adviser may belong to a firm with a similar sounding name. Do feel free to email us at info@jlmms.co.uk, should you wish for further clarification.

We are not able to delete reviews ourselves, but you should be able to withdraw your review within your settings.

Kind regards,

JLM Customer Care

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