JLM Mortgage Services Reviews 

273
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Rory and Darren could not have been more patient with my husband and I walking us through the various Mortgage options that were most appropriate for our circumstances. I truly could not fault them an... See more

Rated 5 out of 5 stars

As my partner and I are first-time buyers, we highly recommend Pete at JLM. Pete was incredibly patient with us and explained the whole process thoroughly, making it stress-free. He was dedicated to... See more

Company replied

Rated 5 out of 5 stars

Gareth has been excellent throughout our mortgage application process. He is extremely knowledgeable, professional, and clearly knows his job very well. He has always been available to answer our ques... See more

Company replied

Rated 5 out of 5 stars

An excellent service provided from Ryan and the JLM team. The process of remortgaging was made as smooth and hassle free as possible for us, and it was reassuring to know we were getting expert and up... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in Mortgages,find the Best Mortgage Rates with JLM Mortgage Brokers. Access to whole of the market, expert advisors who can assist with various mortgage products from first time buyer mortgages through to commercial mortgages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

273 reviews

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4.9

All reviews

(273)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

professional helpful advice

We had very professional and helpful advice from Gareth. He was very thorough and gave us the best possible advice for our circumstances. He did lots of research in order to find out all our options.

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

I could not recommend Gareth at JLM…

I could not recommend Gareth at JLM mortgages enough! I was recommended to JLM by a friend and am very impressed with the service provided. Gareth has been informative, efficient and supportive throughout, allowing me to make an informed decision on my mortgage options to hopefully move house. Many thanks Gareth!

January 5, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Laura
Thank you for your positive feedback. We're delighted to hear you had a good experience.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Very helpful and comprehensive service

It was our first experience getting a mortgage and we had no clue what to expect. Ryan Waters was recommended by a friend. He is an absolute star. He was able to explain everything in a simple but comprehensive way to help us choose the best option. Later on we had a rocky road with our purchase with 8 months between our offer being accepted and completion. Ryan was there for us at every stage and was able to make time to speak to us and provide guidance and reassurance when we needed it. He was also able to refer us to other specialized services as needed which was really helpful. We will definitely use JLM services again and we can't recommend it highly enough.

March 26, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Maria
Thank you for taking the time to write review, we're delighted to hear you had such a positive experience. We'll be sure your feedback is passed on to the team.
Very best wishes and we look forward to working with you again.
JLM Customer Care

Rated 5 out of 5 stars

Excellent Customer Service by Gareth

Really pleased with the customer service provided by Gareth.He made the entire process seamless by providing regular updates.Many Thanks

March 16, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Sanj
Thanks for your feedback. We're please to read you were happy with the service you received.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

JLM are fantastic

I can’t recommend JLM highly enough. From the get go my advisor Gareth was brilliant to work with. His knowledge and ability to articulate said knowledge in a clear way meant that I felt at ease the whole time. Anything I wasn’t sure about he was always there to help and answer. I was given consistent updates and everything was professionally handled.

At no point did I get frustrated or angered. The whole experience has been a joy. Also shoutout to Seb and Sean for their help and advice also. Couldn’t be more pleased. JLM are superb.

March 14, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Luke,
Thanks so much for taking the time to write a great review. We'll be sure to pass this along to all those involved. Hope to see you next time!
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Dan from JLM, Excellent Service, Excellent Experience

As a first-time buyer and quite niave about the process, there seemed to be everyone trying to offer mortgages for you after every viewing and made me not want to use them as they all seemed to give the same sales pitch. I discovered JLM mortgages and it was a completely different experience. Daniel from JLM was always there for any questions and queries. He helped explain everything to me and found not just the best rate but I got continued excellent and rapid service right up until the end. He definitely helped make the process of buying my first property less uncertain and a much more pleasant experience. Couldn't recommend him and JLM enough.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Solo first time buyer, with a great experience

I am a solo buyer looking to purchase my first home, and a friend recommended JLM Mortgages to me. I sent an initial enquiry email and received a response that night, with an appointment booked for the next morning! In the first appointment with Gareth, I had my financial review and we talked about my goals now and any potential future plans. This gave me the confidence that Gareth really wanted me to make the best decisions for me now but that would also set me up perfectly for the near future. No time was wasted and we began the process there and then!

I really enjoyed working with Gareth, he took the time to explain things to me and broke down the future projections and consequences of the decisions to be made. As a first time buyer there were a few things I didn’t know I needed to do and processes I wasn’t sure of, that is where Gareth’s experience shone. You can tell he's very passionate and knowledgeable about his area of expertise. He really and truly worked for my benefit, ensuring the decisions I made worked for my financial status now but also projecting my future goals and ensuring I would be in the best position for them. Even when I needed extra support Gareth went above and beyond to support me and also knew how best to communicate with all parties in the house buying process. Gareth’s communication was very honest and second to none, he provided everything when he said he would and was great with emails, calls and texts. He also supported by speaking to parties in the process to ensure the process was moving along and providing me with updates. I really felt like he brought me along and updated me constantly on the process. Would definitely work with Gareth on my next project! Thanks again.

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

Gareth Llewellyn from JLM Mortgages…

My wife and I were really worried about our upcoming remortgage and reached out to Gareth from JLM mortgages for help. We were reassured, fully briefed on all our options and carefully guided through the process. Gareth was fully accessible and went over and above to ensure we got the best possible deal and meet our needs in the current financial climate. I would highly recommend Gareth if you are in need of mortgage advice and I would now never go anywhere else. A superb, top rate professional service by a great mortgage advisor. Thank you Gareth.

February 24, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Dan
Thank you for taking the time to submit a review. It's always encouraging to read positive feedback and gives the team a real boost.
Very best wishes and hope to see you again.
JLM Customer Care

Rated 5 out of 5 stars

Highly recommend JLM

Highly recommend JLM. Gareth was fantastic, he kept us informed throughout with emails and by phone. He answered all our questions and was very honest, even if we didn’t want to hear it.

February 23, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Chris
Thank you for your feedback. We''l be sure to pass this on. Hope to see you next time
JLM Customer Care

Rated 5 out of 5 stars

Dan was brilliant

Dan was brilliant! He really helped with our remortgage. This was our first one so didn’t really know how it all worked. Dan found the best deals at the time and gave us all the options we’d asked for. Never put any pressure on us and answered every question we had throughout. Even checked in with the solicitors and made sure they’d set us to be complete in time for when our current mortgage ended. Thank you again!

February 8, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Chloe,
Thank you for your great feedback. I'm so pleased to hear you've had a good experience. I'll be sure to pass your feedback on.
Kind regards
JLM Customer Care

Rated 5 out of 5 stars

Gareth Llewelyn was excellent

Gareth Llewelyn was excellent. A knowledgeable, honest and trustworthy guy. Communication was brilliant, keeping me up to date at every stage.
I would absolutely recommend Gareth to anyone looking for a mortgage.

February 2, 2023
Unprompted review
Rated 5 out of 5 stars

Dan Eastoe was great!

Dan Eastoe was great! He was incredibly knowledgable about the market and the process, and also easy to get hold of. We applied for our mortgage at a time of turbulence in the market, where lenders were pulling their products as a result of the governments mini budget in September, and Dan acted at pace to get our mortgage application submitted before the product was pulled, securing us a lower rate, of which we are very grateful. He also recommended us a brilliant solicitor.
I would highly recommend using Dan!

January 20, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Katie
Thank you for taking the time to write a glowing review. We've passed this feedback on and hope to see you again in the future.
Very best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Gareth Llewellyn was absolutely…

Gareth Llewellyn was absolutely fantastic with sorting out my BTL mortgage with the best possible solution. My previous mortgage broker was trying to charge me 10 times more then Gareth did. He is honest, helpful, knowledgble and very professional. Im so glad that my friend recommended Gareth to me. He save me a fortune. I would definitely recommend Gareth service to everyone and i will use it my self in the future.
I would give 10 stars to Gareth if i could.

Thank you once again.

January 25, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Marta,
What a great review! Thnk you for taking the time to feedback on your experience. We hope to see you next time.
Very best wishes
JLM Customer Care

Rated 5 out of 5 stars

Dan’s your man when it comes to JLM!

We came to JLM having not used a mortgage advisor before. Dan E was and still is exceptionally helpful, going above and beyond at each turn to make sure we got the best possible outcome for our situation. I will always use JLM going forwards and I look forward to obtaining their help again next time. I really appreciated Dan’s approach of being open and honest but also available to chat through anything I didn’t understand or needed clarity on. Thanks again Dan, you are a star!

January 23, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Vivien
We're so happy to read you had such a great exeprience. We'll be sure to pass this feedback on.
Very best wishes
JLM Customer Care

Rated 5 out of 5 stars

I had the pleasure of Ryan Waters…

I had the pleasure of Ryan Waters services, he was always available for a chat and nothing was ever too much to ask. He’s patient and very knowledgeable which was handy for me as it was first experience buying a property, I’d recommend Ryan to anyone.

January 18, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi there!
Thank you for taking the time to write such a glowing review and thank you for the recommendation. Happy to hear your first experience was so positive.
We hope to see you next time.
Best wishes,

JLM Customer Care

Rated 5 out of 5 stars

Ryan Waters is a hero!

Ryan Waters has supported us every step of the way. He is quite frankly a legend. Responsive, expert, unflappable, good humoured and kind, he gives great advice and has been diligent at every stage of the process. Our property buying journey became an odyssey - but we never sensed frustration from Ryan, he just gave endless support and insight. Cannot thank him enough!

December 30, 2022
Unprompted review
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Reply from JLM Mortgage Services

Hi Josh
Thank you for your feedback, we'll be sure to pass this on. We hope to see you next time.
Very best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Excellent overall service and customer care

I was cautious to begin but so glad I trusted the process. Peter was patient, clear and so helpful and professional, helping me to select the best mortgage deal. I will definitely use JLM again in the future and certainly recommend them to others.

December 21, 2022
Unprompted review
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Reply from JLM Mortgage Services

Hi Stephen,
Thanks so much for your feedback and we're happy to hear your experience was a positive one. We'll look forward to seeing you next time.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

I will be using JLM for the foreseeable…

I will be using JLM for the foreseeable future. They always go above and beyond to make sure we get the best deal for our circumstances. Sebastian is a rock star in the mortgage and financial services world! Thank you again.

September 30, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Alex,
Thank you for taking the time to write review. It's always great to receive positive feedback which we can feedback to the team. We look forward to hearing from you again.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Gareth is amazing! Cannot recommend enough…

Gareth Llewelyn at JLM Mortgage Services is an absolute star! We cannot praise and recommend him enough. We first contacted Gareth for some advice as we were having issues with a previous property we were buying, and he’s been our saviour ever since, and has now helped us purchase the house of our dreams. Nothing has ever been too much trouble for Gareth, literally answering any questions at any time of day, no matter how silly. Thank you so much for everything you have done for us Gareth!

December 8, 2022
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Charlotte,
Thank you so much for taking the time to write a glowing review. We will pass this back to all involved.
We hope to see you next time
Best wishes,
JLM Customer Care

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