JLM Mortgage Services Reviews 

273
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Rory and Darren could not have been more patient with my husband and I walking us through the various Mortgage options that were most appropriate for our circumstances. I truly could not fault them an... See more

Rated 5 out of 5 stars

As my partner and I are first-time buyers, we highly recommend Pete at JLM. Pete was incredibly patient with us and explained the whole process thoroughly, making it stress-free. He was dedicated to... See more

Company replied

Rated 5 out of 5 stars

Gareth has been excellent throughout our mortgage application process. He is extremely knowledgeable, professional, and clearly knows his job very well. He has always been available to answer our ques... See more

Company replied

Rated 5 out of 5 stars

An excellent service provided from Ryan and the JLM team. The process of remortgaging was made as smooth and hassle free as possible for us, and it was reassuring to know we were getting expert and up... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in Mortgages,find the Best Mortgage Rates with JLM Mortgage Brokers. Access to whole of the market, expert advisors who can assist with various mortgage products from first time buyer mortgages through to commercial mortgages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

273 reviews

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4.9

All reviews

(273)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

I genuinely can't recommend this…

I genuinely can't recommend this company enough. I was a very anxious and scatty first time buyer, as a single mortgage holder. Seb and his team were so helpful, reassuring and competent, it made the process very painless! A particular strength was their communication, every mindless, I now realise, email that I sent was answered promptly and very reassurely. Many thanks to Seb and his team for their caring and professional support during a difficult time. I've already recommended them to others in a similar situation to mine.

August 2, 2023
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Cathy,
Buying a home is a big deal, so we're delighted to hear you felt well looked after! Thank you so much for taking time out of your day to provide such positive feedback. We will be sure to pass it on to all those involved.
Wishing you the very best in your new home and we hope to help you again in the future.
JLM Customer Care

Rated 5 out of 5 stars

Impressive Service!

This was my second experience with JLM. They go above and beyond with thier support and were always available at a few minutes notice even outside of the normal 9-5. I am really happy with the mortgages I've had through them. Impressive service!

August 8, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Tim,
Thanks so much for taking time out of your day to write a postive review. We're so pleased we were able to help you again and hope to see you again.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Couldn’t recommend Gareth Llewelyn…

Couldn’t recommend Gareth Llewelyn highly enough. As a first time buyer it like being guided through the whole experience by a friend. Clear communication throughout and felt absolutely in safe hands.

July 7, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Despina
We're so pleased to hear you felt looked after throughout the process, it's what we aim to do for all our clients!
Wishing you the very best in your new home and we hope to see you again.
JLM Customer Care

Rated 5 out of 5 stars

Wouldn't go anywhere else

We've been lucky enough to work with Mia Clarke on our mortgage a couple of times now and we couldn't be happier. Professional, knowledgeable, and personable. At every stage, it is absolutely clear what is going on and why. We couldn't recommend her any more thoroughly.

August 2, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Kane,
Thank you for taking the time to submit a review. We're so happy to hear we've been able to help you a number of times. We hope this continues to be an ongoing relationship and look forward to seeing you again.
Best wishes
JLM Cusotmer Care

Rated 5 out of 5 stars

Really happy with their service

Really happy with their service. Found us an an really good deal. Friendly service and always reliable.

August 1, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Joshua,
Thank you for submitting a review. We're delighted to receive this feedback and will pass onto the team
We hope to see you again
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Really great experience working with…

Really great experience working with Gareth Llewellyn.
He is a really great communicator and proactive in finding the best deal for us. He is always available for advice. A genuine guy and we were very happy we found in during a very stressful process.
I honestly could not recommend him more highly.

July 28, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Rachel
Thank you for taking the time to submit your review. We're so happy to hear you had a good experience. We will be sure to pass on all your feedback and hope to be able to support you again in the future.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

FANTASTIC SERVICE

Wow. Would just like to thank Damien Grafton on his efforts to get closure on our mortgage offer and to say how much we appreciate his efforts. Will definitely be in touch when remortgaging !!!!

July 5, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hello and thank you for your very kind words. We will pass this feedback on and very much look forward to seeing you again.
JLM Customer Care

Rated 5 out of 5 stars

Couldn’t fault our experience!

We are so incredibly grateful to Lee for all his help with purchasing our first ever home. It has been a long road with the constantly changing market over the last 2 years and because of this we needed different illustrations often and were continually reviewing our options, and we knew we could trust Lee was giving us the best options possible. He explained things to us clearly (as first time buyers we were clueless on so much) and he was incredibly quick with his responses, we couldn’t recommend Lee enough and will absolutely be recommending him and JLM to our friends!

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful and smooth experience

Lee and the team were so helpful through my fist house purchase. They answered all my questions and made the process really simple for me. Could not recommend Lee enough!

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Always reliable and great to work with

This is the third time working with Ryan and JLM and it is always a pleasure. He is always available for a discussion and takes time to ensure I understood the pros and cons of the options. Would highly recommend.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Remortgage

Sebastian and the team impressed me with how quickly they found the best deal for my family during the remortgage stages and explained clearly the process by phone and email . This has been around a 6 week process and over the moon with how professional this has been with a prompt result

June 23, 2023
Unprompted review
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Reply from JLM Mortgage Services

Mr Batten,
Thank you for taking the time to leave a positive review. We're delighted to hear you had such a good experience and will share this with the team.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

I would like to express our gratitude…

I would like to express our gratitude and extend our personal thanks to JLM mortgage services, specifically Gareth Llewellyn, mortgage adviser.

Gareth has been nothing but professional, informative and knowledgable. Even during times of uncertainly and confusion (from our end) he has remained efficient and reassuring.

Gareth looked for the best deal and explained the process step by step and absolutely nothing has been too much trouble for him and always got back to us promptly.

I would not hesitate to recommend Gareth to anyone who is buying a house or remortgaging etc. He has single handedly made this whole situation as straightforward as can be.

Even in these times of adversity he has made it possible for us to buy a home and we cannot thank him enough!

June 12, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Aimee
Thank you for taking the time to submit a review. We're so pleased to hear you were happy with the service provided to you.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Quick and smooth process

I was recommended Gareth by a family member and he was so helpful every step of the way. Gareth made the process so much easier and a lot less daunting. Everything was completed so quickly and he went above and beyond to help us.
I will definitely be recommending JLM and Gareth in the future.

May 15, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Maisie,
Thank you for taking the time to submit a review. We're delighted to hear you had a great experience. We'll share your feedback with the team.
Very best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Can’t recommend Gareth enough!

Gareth has been absolutely amazing from the very first moment we started speaking to him. He was proactive and trustworthy, always giving us sound expert advice. The best part is that he got us an incredible mortgage rate which we wouldn’t have been able to get without him. As first time buyers we didn’t really know what to expect, and Gareth guided us through the process with patience, kindness, great communication and some much needed humour too. We can’t recommend him enough!

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

After a very strong recommendation I…

After a very strong recommendation I got in touch with Gareth for my mortgage and it was the best decision! Every step of the process he was so informative and contactable, it made everything so stress free and enjoyable for something I initially thought would be daunting. I highly recommend Gareth him to anyone needing mortgage services.

May 4, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Urooj
Thank you for your fantastic feedback. It's always great to hear a job is well done. We hope to see you next time.
Kind regards
JLM Customer Care

Rated 5 out of 5 stars

Highly recommend the team at JML!

Can’t recommend Gareth and the team at JML enough. I had a tricky mortgage switch, but Gareth pushed until a solution was found. Communication was great - thorough and really quick. Thanks again.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent and Committed

I have been really encouraged and overwhelmed by their outstanding service. Jonathan Murphy has gone above and beyond to secure a mortgage for me and throughout the whole process, he was so knowledgeable and calmed the stormed with ease. There were hurdles in the process which he dealt with accordingly and brought the deal to completion for us with their extra push to all parties.

Jon's commitment to his customers like me is second to none. Additionally, when I came to Jon for advice with my father's pension, he directed me to the right personal and introduced me to the JLM network director, Rory Joseph who again is full of knowledge, committed and helped us make the right decision.

I am so grateful for a new connection and I would highly recommend their services to anyone that needs financial service.

June 16, 2022
Unprompted review
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Reply from JLM Mortgage Services

Hi Jathushan,
Thank you for taking the time to provide such great feedback. We're delighted to hear you had such a postivie experience and that we were able to support you in a number of areas. We'll pass your feedback along to all those involved.
Very best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Cannot be recommended more highly!

Gareth was absolutely fantastic and provided us with a service way above and beyond what we could have hoped for. Gareth was really friendly and relaxed but professional at all times. He was incredibly informative and provided us with several different options and explained them all to us in great detail. Gareth was on the ball and got everything organised very quickly. We cannot fault him at all and we will be sure to recommend him to friends and family in the future.

April 10, 2023
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi George,
Thanks for taking the time to submit your feedback, we're delighted you had such a positive experience. We'll be sure to pass this along to those involved.
Best wishes
JLM Customer Care

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