JLM Mortgage Services Reviews 

273
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Rory and Darren could not have been more patient with my husband and I walking us through the various Mortgage options that were most appropriate for our circumstances. I truly could not fault them an... See more

Rated 5 out of 5 stars

As my partner and I are first-time buyers, we highly recommend Pete at JLM. Pete was incredibly patient with us and explained the whole process thoroughly, making it stress-free. He was dedicated to... See more

Company replied

Rated 5 out of 5 stars

Gareth has been excellent throughout our mortgage application process. He is extremely knowledgeable, professional, and clearly knows his job very well. He has always been available to answer our ques... See more

Company replied

Rated 5 out of 5 stars

An excellent service provided from Ryan and the JLM team. The process of remortgaging was made as smooth and hassle free as possible for us, and it was reassuring to know we were getting expert and up... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in Mortgages,find the Best Mortgage Rates with JLM Mortgage Brokers. Access to whole of the market, expert advisors who can assist with various mortgage products from first time buyer mortgages through to commercial mortgages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

273 reviews

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4.9

All reviews

(273)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

When I thought I couldn't

I was in a position that amounted from a career of having company provided accomodation moving around the UK to then suddenly leaving that to caring for a parent that I lost. In all of that life changing moment I wanted/needed to to buy. From a family member that has been looked after in 2 moves came the recommendation and introduction. This firm, this team, initially Seb, then Gareth are dedicated to put in the time. My circumstances were complicated but I wasn't let down. There wasn't a we can't help for all the complications, there was advice & support. Transparency, Determination to deliver, professionalism & support in everything thats been done for me. It was from I reccomention to me that I pass now, in this review to you.

February 7, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Chris,
Thank you so much for taking the time to complete a review for JLM. So pleased to read we were able to help and hope we can do so again in the future. We will pass your feedback to those involved.
Very best wishes to you in your new home.
Kind regards,
JLM Customer Care.

Rated 5 out of 5 stars

We had absolutely exceptional service…

We had absolutely exceptional service from Peter Stirrup. He worked so hard to get us the best mortgage rates, continually updating us when new rates were available and putting in applications quickly. Really rapid communication and answered all of our questions along the way. Couldn't have asked for more!

Jay was also really helpful in helping to arrange life and illness cover. Would definitely recommend JLM.

February 1, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Ruby
Thank you for completing a review of the service you received from JLM. We will pass your feedback on to Peter and Jay, who will be equally delighted to hear how happy you were with how things went.
Very best wishes,
JLM Customer Care

Rated 5 out of 5 stars

A very professional service

A very professional service. Gareth kept informed of progress and I was able to discuss options available that ensured I got the best deal to meet my exact needs.

January 18, 2024
Unprompted review
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Reply from JLM Mortgage Services

Dear Mr Cartledge
Thank you for taking the time to submit a review. So pleased you were happy with the service you received. We hope to be able to help you again in the future.
Kind regards
JLM Cutomer Care

Rated 5 out of 5 stars

I've been using Jonathan Burridge since…

I've been using Jonathan Burridge since about 2016. He is an outstanding mortgage broker and always gives great advice. He at one stage managed to get me 5 mortgages (for investment properties and our domestic one) in 6-weeks flat! He is carefully considered, and somehow managed to pull rabbits out of hats with really sound deals that meet my needs. Subsequently, I have recommended him to both daughters and several friends, all of whom have found his knowledge, professionalism and market knowledge invaluable.

January 5, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Anil,
Thank you for your feedback. We will pass this on to Jonathan. We're delighted you were happy with the service you received.
Kind regards
JLM Customer Care

Rated 5 out of 5 stars

Can’t recommend highly enough! Thanks Ryan!

Ryan has been exceptionally knowledgable, helpful and patient during the initial process of buying my property and during remortgaging. He has really gone the extra mile and helped make - what can feel like- an overwhelming task, feel relatively stress free! I have further recommended JLM to other friends who have had an equally positive experience.

January 6, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Katy
Thank you for taking the time to submit a review and for your referrals. We're delighted to hear you had such a postive experience and hope to continue to work with you in the future.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

JLM were fantastic

James and Laura were fantastic. Very knowledgeable and have an extensive range of products on offer. I’ve been with JLM for many years, and hope to be with them for many more.

January 5, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Andrew
Thank you for completing a review. So pleased to hear you are a long standing client. We will be sure to pass your feedback on.
Kind regards,
JLM Customer Care

Rated 5 out of 5 stars

Professional

Only a few words. He knows his job great highly recommended. Thank you.

December 7, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Ikmet,
Thank you for your review and recommendation.
Very best wishes
JLM Cusotmer Care

Rated 5 out of 5 stars

Made the whole experience easy and…

Made the whole experience easy and clear for a first time buyer, explained everything in an understanding way, fully recommend JLM, especially Gareth!

November 23, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi William,
Thank you for taking the time to complete a review for us. We're glad to hear you felt well looked after and will be sure to share this positive feedback with the rest of the team.
Wishing you the very best in your new home.
JLM Customer Care

Rated 5 out of 5 stars

Julian - “The King”

Julian was extremely helpful throughout the whole process of us buying a house. We did not know anything about the process but he was always there to respond to any emails or phone calls with any questions we had. We will definitely be going back to him again and recommend him to anyone looking at getting a mortgage.

November 20, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Rob
Thank you for your feedback. We're delighted to hear you had a good experience and look forward to seeing you again.
Kind regard,
JLM Customer Care

Rated 5 out of 5 stars

Highly recommend: Thorough service and support throughout!

James and his team were incredibly helpful throughout the entire process of buying our first home. As first-time buyers, we had very little knowledge of the home-buying process, but James provided us with not only mortgage advice but also guidance throughout the entire process. The team was extremely efficient, and as a result, we were able to receive our mortgage offer within a week. This was all due to the hard work and dedication of James and his team.

I cannot stress enough how much I recommend the JLM Mortgage team. Thank you once again!

October 25, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi George
Thank you for taking the time to submit a review. We're so happy to read about your positive experience.
Wishing you the very best in your new home!
JLM Customer Care

Rated 5 out of 5 stars

Excellent service and great communication

I don't usually give reviews but I cannot not give a review for the service we received from Andrew Steinbach and Lisa Duguid. They are professionals to the core and helped us to get the right mortgage product for our circumstances which other mortgage advisors told us was impossible. They are very quick to respond to questions and very supportive all the way. Thank you so much for everything. I will continue to tell my friends and family about the great experience and recommend your organization.

May 28, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Alice
Thank you for taking the time to write a glowing review! We're so pleased to hear you felt well looked after. We will share your feedback wth the team and we look forward to seeing you again.
Kind regards
JLM Customer Care

Rated 5 out of 5 stars

Excellent mortgage consultant

Peter Stirrup is an excellent mortgage consultant. He was so helpful, prompt to respond and clear in his communication. He also was up to date with the market to find us the best mortgage product. It wasn't easy because of complications on our side, the process took a long time but Peter was great the entire way. We actually recommended him to friends who also used his services and were really happy. We are really grateful for his help and have no doubts in recommending his service!

September 2, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Rebecca,
Thank you for submitting a review of the servie you were provided. We're very happy to hear it was a positive experience, and hope to help you again in the future.
Very best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Ryan

Ryan!
As a first time buyer the whole mortgage process was very intimidating but Ryan Waters really went above and beyond to help and support me every step of the way. He took the time to explain everything and answered my questions quickly and in as much detail as needed. I really can’t recommend him enough, I have told all of my friends and family about the great experience I had and I will continue to use Ryan as my mortgage advisor in the future. He is a credit to JLM!

January 20, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Marie,
Thank you for taking the time to submit a review. We will ensure your feedback is shared with the team. We're delighted to hear you had such a positive experience and very much look forward to seeing you again. Please do get back in touch if there is anything else we can help you with, now or in the future.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Mortgage Guidance

We have had the most fantastic experience with Gareth and Dan. Communication was outstanding from 1st phone call, guiding through the process of mortgage options, and patiently unravelling jargon into simple terms. Being available to contact with any Q&A's. Knowledge & Customer service amazing. Happy to return and reccomend .

September 21, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Dee
Thank you for submitting a review. We're delighted to hear you had a good experience with our team. We'll be sure to pass your feedback on. We very much hope to see you again in the future and will be happy to answer any questions in the future.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Excellent service and communication with JLM

Great experience with JLM Mortgages, particularly Gareth, who was on the ball with finding, arranging and communicating with us in all elements of our mortgage set-up. Willing to provide honest advice and speak in real terms without hard sell or financial speak.
Would definitely return for future business and would recommend without doubt. Many thanks.

March 10, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Alison
What a great start to the week! Thank you for taking the time to submit a review. We're delighted to hear you were happy with the service you received. Do get back in touch if we can help with anything else.
Very best wishes,
JLM Cusotmer Care

Rated 5 out of 5 stars

Pleased and grateful.

Sebastian, Nicola and the team at JLM mortgage services have been fantastic.
Knowledgeable, friendly and helpful they have again provided an excellent personal mortgage service, speedily, without fuss and always offering the best options available.
I am entirely delighted with their professionalism, their help and guidance and recomend them without hesitation.
Pleased and grateful.

September 1, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi George
Thank you for taking the time to write a glowing review. We're pleased to hear you've had another great experience. We aim to have a life long relationship with all our clients so look forward to seeing you again.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Excellent professional for years of help!

Lee Kitching has been excellent in helping me with all properties and all mortgages and re-mortgages even though I live far away from the company location. Not only that he found me the best rates but also that he is always so efficient/quick in all tasks. In all cases he found the products and got my applications in within 2 days. And in most cases my applications got approved within about a week or 10 days. I have recommended him to many of my friends and colleagues and will continue to do so. Such a professional decent advisor!

July 4, 2023
Unprompted review
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Reply from JLM Mortgage Services

Hi Yanning
Thank you for your fantastic feedback! We will make sure this is passed on to all those envolved. And thank you for your future recommendations.
Very best wishes,
JLM Customer Care

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