JLM Mortgage Services Reviews 

273
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Rory and Darren could not have been more patient with my husband and I walking us through the various Mortgage options that were most appropriate for our circumstances. I truly could not fault them an... See more

Rated 5 out of 5 stars

As my partner and I are first-time buyers, we highly recommend Pete at JLM. Pete was incredibly patient with us and explained the whole process thoroughly, making it stress-free. He was dedicated to... See more

Company replied

Rated 5 out of 5 stars

Gareth has been excellent throughout our mortgage application process. He is extremely knowledgeable, professional, and clearly knows his job very well. He has always been available to answer our ques... See more

Company replied

Rated 5 out of 5 stars

An excellent service provided from Ryan and the JLM team. The process of remortgaging was made as smooth and hassle free as possible for us, and it was reassuring to know we were getting expert and up... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in Mortgages,find the Best Mortgage Rates with JLM Mortgage Brokers. Access to whole of the market, expert advisors who can assist with various mortgage products from first time buyer mortgages through to commercial mortgages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(273)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

JLM were recommended to me for mortgage advice and it’s understandable why! I was put in contact with Darren who has been exceptionally helpful throughout - even with matters not directly concerning mortgages. He is has been great every step of the process and very knowledgeable on all aspects of obtaining our first mortgage and how that pans out. Will 100% be going back to him to remortgage and cannot recommend JLM enough.

October 24, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Thank you for your glowing review. We're so pleased to read you were happy with the service provided to you and hope to work with you again in the future.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

5 Star Service

JLM have helped us with finding the right mortgage since we bought our first home in 2007! Initially Rory was our point of contact but the last 5 years we have dealt with Lee.
Both were professional and helpful and we cannot recommend them enough- we have recommended them to friends, family and colleagues.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Pete at JLM went above and beyond to…

Pete at JLM went above and beyond to guide my partner and I through the whole process from start to finish, was quick to answer all of our questions and found us a great rate.
I cannot recommend him highly enough!

August 1, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Paul,
Thank you for providing your feedback. We're delighted that you were happy with the service you received and we hope to see you again next time.
Kind regards
JLM Customer Care

Rated 5 out of 5 stars

We cannot thank Seb and Nicola enough…

We cannot thank Seb and Nicola enough for our recent remortgage. So helpful, the whole process seems a lot less stressful having such good support. We will most definitely be clients for life. Matt & Racheal.

September 15, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Rachael
Thank you for providing your feedback. We're delighted you were happy with the service you received.
Very best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Highly recommend

As a first-time buyer, I was nervous about the mortgage process, but Peter Stirrup made it all so straightforward. He explained everything in clear, jargon-free language so I felt confident and understood each step. He also recommended a surveyor who I used and was very happy with. My house purchase ended up taking longer than expected, which meant we had to reapply for a new mortgage. Peter kept chasing the best rates for me to make sure I got the right deal and kept me fully updated throughout. I honestly couldn’t recommend him highly enough.
JLM also helped me with my income protection insurance, Jay was great, she talked me through all the different insurances so I had a clear understanding and helped me make an informed decision on which one to proceed with.

September 6, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Vicky
Thank you for taking the time to provide your feedback. We're delighted you were happy with the service you received.
Very best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Excellent Service from Gareth at JLM

Gareth was an absolute legend throughout the entire mortgage process. He secured an amazing offer for us and was always on hand to answer any questions. We're incredibly grateful for his expertise and highly recommend his services!

August 26, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Rory,
Thank you for your feedback. We're delighted you were happy with the service provided to you and that you felt supported throughout the process.
We look forward to working with you again.
Very best wishes,
JLM Cusomter Care

Rated 5 out of 5 stars

Excellent service and great communication

Working with Gareth for a mortgage was an excellent experience. He presented all the information we needed clearly and options for what we could go with. Communication was fantastic and he was reachable anytime via whatsapp. He also made sure to include both myself an my partner in discussions rather than only speaking to me.

We ended up with a great mortgage rate and Gareth will be back in touch with us in future to find a new one once our current one has finished its fixed term.

We also dealt with Sean for life insurance, and again he was incredibly communicative and helpful.

Additionally both Gareth and Sean were very upfront about how they make their money, and while they presented plenty of options for us it never felt as though we were being pushed into anything, which made the whole process more comfortable.

I have to say that working with JLM was the best service we received during our house buying process.

May 19, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Will
Thank you for taking the time to submit a review. We're delighted you were happy with the service you received and will share your feedback with the rest of the team.
We look forward to working with you again in the future.
Very best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Excellent

Have used JLM for years, Seb and his team are brilliant! Highly recommended

August 21, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi there,
Thank you for your feedback and your recommendation. We look forward to continuing to support you in the future.
JLM Customer Care

Rated 5 out of 5 stars

Excellent mortgage advice

Charles has been the best broker we’ve ever worked with. He is friendly, knowledgeable, and always professional. He takes the time to explain everything thoroughly and clearly, ensuring we feel confident every step of the way. Charles is also incredibly responsive, always providing timely and helpful answers to any questions. We couldn’t be happier with the service he provides.

August 18, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Sara
Thank you for providing your feedback. We're delighted you were happy with the service provided to you. We will be sure to pass your feedback on.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Amazing, highly recommend

Whole experience was made so straight forward and stress free, Thankyou to Gareth. He went through everything with us so we understood the whole process, nothing was too much! Very happy with the service provided and will definitely be recommending them and using them in future. Made the whole process (especially as first time buyers) enjoyable and stress free. Thank you!

July 30, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Lauren,
Thank you for taking the time to provide your feedback. We're delighted you were happy with the service you received.
Very best wishes in your new home.
JLM Customer Care

Rated 5 out of 5 stars

Thank you Gareth for all the help!

Who knew buying your first house could be so easy, thank you Gareth for all your help up over the last 6/7 months, without you things would have been a lot more difficult! Would highly recommend Gareth's services to everyone!

July 30, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Liam
Thank you for taking the time to provide your feedback. We're so pleased to read you were happy with the support you received. We'll be sure to share this with the rest of the team.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Gareth was absolutely fantastic…

Gareth was absolutely fantastic at helping me secure not one but two mortgages on two different properties, allowing me to release equity from the first to afford the second rather than having to sell.
He was always super prompt at responding to messages and keeping me in the loop, and was great at putting my mind at ease whenever I had any concerns.
I would 100% recommend and would definitely use again.

July 15, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Mala,
Thank you for your fantstic feedback. We will be sure to share this with the rest of the team.
We look forward to working with you again in the future.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Matt Scarlett was an absolute superstar…

Matt Scarlett was an absolute superstar throughout our sale and purchasing journey.

I was recommended to JLM and Matt through a work colleague and we were in safe hands straight from the off. Matt arranged all the paperwork for our MIPs and AIPs AND sorted switching our mortgage once our fix expired to tide us over until the move could complete.

We had many questions and queries and he dealt with everything so quickly and efficiently, providing advice that really helped us when we needed it most.

Matt and the whole team at JLM are incredible and we would wholeheartedly recommend them to anyone looking for mortgage advice whether that's just hunting for a new deal or going through the conveyancing process.

Honestly, I think that if we didn't have Matt in our corner I'm not sure we'd have managed to move!

Thank you to the team again.

May 23, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Thank you so much for providing your feedback! We're delighted you were so happy with the service you received. We will share your commets with the whole team.
We look forward to working with you again.
Very best wishes
JLM Customer Care

Rated 5 out of 5 stars

Outstanding service from Gareth

Gareth has been amazing from start to finish. He has helped me navigate this journey with patience and agility. I am very grateful for his help and would recommend using his services. It was a pleasure to work with him.

June 20, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Asia,
Thank you for taking the time to submit a review. We're so pleased to hear you were happy with the service you received. We hope to continue to work with you in the furture.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Peter Stirrup has been an outstanding…

Peter Stirrup has been an outstanding mortgage advisor from start to finish.
He took the time to explain every step in a clear and reassuring way, making the entire process much easier to navigate. Peter was incredibly supportive, consistently checking mortgage rates to ensure I secured the best possible deal. Thanks to his expertise and dedication, everything went smoothly, and I’ve now completed on my new home. I truly can’t recommend him highly enough—I’m so grateful for all his help.

June 3, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Kay,
Thank you for taking the time to submit a review. We're delighted with your feedback and so pleased to read it was good experience for you.
We look forward to seeing you next time.
JLM Customer Care

Rated 5 out of 5 stars

John Murphy had been amazing as always

John Murphy had been amazing as always. Very Professional very polite informative. And always available should we need help with forms information etc. Work is carried out Professionally and promptly. No stress whatsoever as he deals with it all himself. Can not RECOMMEND him enough

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Peter is first class

Peter is first class. In these things communication is always important and Peter keeps me updated at all times. Excellent service and would highly recommend (in fact I have) his services.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Gareth from JLM Mortgage services provided an outstanding service, Gareth was open, transparent and did all the leg work for us! I e are very happy with the mortgage we have secured, thank you JLM!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Ryan is a fantastic broker!

Ryan is a fantastic broker and offered great support and advice throughout the process of finding me a suitable mortgage. I was worried as I had issues with debt in the past, but Ryan worked quickly to find me a good deal. He was also able to recommend a solicitor to oversee the property buying process. I would highly recommend JLM Mortgage Services and will definitely seek their advice when my mortgage is due for renewal in a couple of years. Thanks for everything!

May 2, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Miss Britton,
Thank you for your review. We're so pleased to read that you were happy with the service provided to you and will share your comments with the rest of the team. Look forward to seeing you next time.
Very best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Thank you JLM!

We were recommended Peter as our Mortgage Advisor and we're so pleased with the service! As first-time buyers, we really needed support and guidance and we feel Peter went above and beyond for us! It took us 6 months from getting our mortgage in principle to completing, and Peter was constantly there for us, looking for better rates, sorting out an offer extension, or anything else we needed. JLM also helped us with our mortgage and income protection; they made a daunting process very simple, and we're so grateful! Can't recommend them enough!

April 24, 2025
Unprompted review
JLM Mortgage Services logo

Reply from JLM Mortgage Services

Hi Jessica,
Thank you for your review. We're so pleased to hear you had a great experience with our team. We'll be sure to pass your feedback on to them.
We hope to see you next time.
Very best wishes
JLM Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look