JLM Mortgage Services Reviews 

273
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Rory and Darren could not have been more patient with my husband and I walking us through the various Mortgage options that were most appropriate for our circumstances. I truly could not fault them an... See more

Rated 5 out of 5 stars

As my partner and I are first-time buyers, we highly recommend Pete at JLM. Pete was incredibly patient with us and explained the whole process thoroughly, making it stress-free. He was dedicated to... See more

Company replied

Rated 5 out of 5 stars

Gareth has been excellent throughout our mortgage application process. He is extremely knowledgeable, professional, and clearly knows his job very well. He has always been available to answer our ques... See more

Company replied

Rated 5 out of 5 stars

An excellent service provided from Ryan and the JLM team. The process of remortgaging was made as smooth and hassle free as possible for us, and it was reassuring to know we were getting expert and up... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in Mortgages,find the Best Mortgage Rates with JLM Mortgage Brokers. Access to whole of the market, expert advisors who can assist with various mortgage products from first time buyer mortgages through to commercial mortgages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

273 reviews

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4.9

All reviews

(273)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Ryan was great throughout the whole…

Ryan was great throughout the whole process, and made the process as easy as it could be. Would highly recommend

November 28, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Nathan,
Thank you for providing your feedback. We're delighted to read you were happy with the service you received and hope to help you again in the future.
Best Wishes
JLM Customer Care.

Rated 5 out of 5 stars

Excellent service

As first time buyers, we found the house buying process a breeze thanks to the help of Ryan Waters. He was efficient, responsive and very knowledgeable and we would highly recommend JLM Mortgage Services.

November 7, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Skye,
Thank you for your feedback. We're so pleased to read you were happy with the service you received. We'll be sure pass on your feedback to the team.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Flawless mortgage process

Working with Ryan and Faye was really great. Our mortgage process was a lovely experience all through.

November 15, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Mr Daram,
Thank you for taking the time to submit a review. We really value your feedback and the team will be thrilled to hear this. We hope to be able to help you again in the future.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Peter has been great at communication…

Peter has been great at communication and informing us regarding the mortgage rates and options. Never making us chase him as he was always treated us like we were top priority. That personal touch made the whole process effortless.

July 26, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Sandy
Thank you for taking the time to provide your feedback. We're so pleased to read you were happy with the service you received. Hope to see you again.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Great team, better service!

Ryan and the team were fantastic, attentive and always on hand.

November 4, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi there,
Thank you for your positive feedback. We're so happy to hear you were happy with the service you received. We hope to see you again in the future.
Best wishes,
JLM CUsotmer Care

Rated 5 out of 5 stars

I would recommend Ryan to anyone for…

I would recommend Ryan to anyone for mortgage advice. His communication skills are brilliant and is just what you need especially if purchasing.

October 31, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Charlotte,
Thank you for taking the time to submit a review. We're delighted you were so happy with the service you received. We will be sure to share your feedback with the team.
Kind regards
JLM Customer Care

Rated 5 out of 5 stars

Efficient, kind and personable

I cannot recommend Ryan Waters at JLM enough. He has provided an outstanding service and has made the whole process of buying our first house as stress free as possible. We had seen numerous advisors prior to being recommended Ryan and no one even came close to his sincerity, his knowledge and patience when explaining the process and what we needed to do. Ryan gave us confidence and the direction we needed as first time buyers. He recommended a fantastic solicitor (Sharan Cohen) who has also gone above and beyond when it came to her service and the process, as well as his colleague Sean Morton who helped us with numerous quotes for our insurances. We exchanged contracts late on a Friday and even though it had gone 4pm both Sean and Ryan responded immediately to ensure we had everything in place. Sean was a marvel when it came to the insurances. We are so grateful to Ryan, Sean and Sharan for all of their help and support over then last few months. Thank you

October 11, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Katy,
Thank you for taking the time to submit a review. We're so pleased you were happy with the service provided to you and will be sure to share your feedback with the team.
We hope to help you again in the future.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Great service, always on hand to provide support!

Would 100% reccomend JLM and Gareth in particular. After chatting to a couple of mortage advisers a friend passed on Gareth's details and he was instantly approachable and helpful. Always on hand to answer any questions we had and guide us though the process for the first time. The support was second to none and Gareth was very trustworthy and genuine!

August 27, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Ashleigh,
Thank you for taking the time to submit a review. We're delighted to read you had such a positive experience and hope to help you again in the future.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Professional, friendly and approachable.

From start to finish, Phil, Jay and the team were extremely helpful and easy to talk to.
I was confident that they had my best interests in mind and that I got the best product for my circumstances.
I'd used JLM before, and should I move in the future I wouldnt hesitate to use them again.

October 4, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi James,
Thank you for taking the time to submit a review. We're delighted to read you were happy with the service you received. We look forward to helping you again in the future.
Kind regards
JLM Customer Care

Rated 5 out of 5 stars

Great mortgage adviser

From knowing nothing about the mortgage process, Ryan Waters was absolutely fantastic and guided us through everything! Could not recommend him enough. We are so grateful for all the help and support given to us through this process.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Peter was helpful and professional all through the process, making the process as easy as I would have hoped, We certainly got a much better deal than if we had done it ourselves. Would happily recommend any day of the week.

September 11, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Ashley,
Thank you for your feedback. We'll be sure to share this with the team. We look forward to helping you again next time.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

10/10 service and support

Cannot recommend JLM and in particular Gareth more. Gareth took all stress out of every step, mine was a fairly tricky process and Gareth was there for every step, going above and beyond to help wherever he could even during unsociable hours. Could not fault a single part of the process. Thank you so much!

August 29, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Alice,
Thank you for submitting such a postive review. We're delighted you were happy with the service you received and very much look forward to helping you again next time.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

Great service

Have used Jlm several times now and Seb and Gareth have been super helpful at finding us the best deals for our circumstances. Everything was always explained in simple terms that we could get our heads round and I wouldn’t hesitate to use again in the future.

July 12, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Kelly,
Thank you for taking the time to submit a review of the service you were provided.
We're delighted you were happy with how things went and very much look forward to helping you again next time.
Best wishes,
JLM Customer Care

Rated 5 out of 5 stars

What an excellent service!

What an excellent service! Every step of my remortgage was clear and simple. Jon - the broker - worked tirelessly to find the right deal and was professional throughout. I was impressed with his timely responses and effort to ensure that I got the best rate possible! I will be using this service again!

August 6, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Matt
Thank you for submitting a review. We're so happy you were pleased with the service provided to you. We'll be sure to pass your feedback on.
We hope to see you again next time.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Gareth has been excellent for us

Gareth has been excellent for us, as first time buyers he explained everything in plain English, was always on hand whenever I had a question.

We faced some issues with the lender, but Gareth was there to sort the issue out promptly and got us the offer.

If your looking for an honest broker Gareth the man!!

August 1, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Arshdeep
Thank you for taking the time to submit a review. We're delighted to read you had such a positive experience and felt well looked after. We will share your feedback with the team.
We hope to see you again next time.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Best Mortgage Broker on the Market

Our mortgage broker that was assigned to us was Gareth. We were potential first time buyers at the age of 20 and 23 and we were honestly in such a sticky situation, where we had so much to sort out, and things to align, and it was a slight mess from start to finish. Gareth took us from being potential first time buyers, to first time buyers. Without his help we wouldn’t have gotten where we are today, signing away mortgage offers, getting excited for the house we can call home very soon. I know that Gareth had to walk through hell and back to let us get this mortgage offer, and we both cannot be more thankful for his help. We had a few other mortgage brokers try to help us at the start but once they saw that we were in a slight pickle they lost interest completely. Gareth picked us up and helped us sort it all out and was right there to answer any questions we may have and make sure we get this offer. And we did. All thanks to Gareth. We both honestly could not be any more thankful, and could not recommend Gareth and JLM mortgage services enough. If you need a good mortgage broker. Choose JLM mortgage services, Gareth and the team will not let you down. Again massive thanks, we look forward to using them many more times in the future!

July 18, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Gabriele
Thank you for taking the time to submit a review. We're delighted to read you will soon be settling into your new home and felt supported through this new chapter in your lives. We hope to see you again next time.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

5 stars isn't enough!

Gareth was supportive, knowledgeable and positive from start to end. We had a complicated (for us anyway!) mortgage and remortgage and he sorted everything and was a constant support throughout the process. He was actually much more than just a broker in the end, more of a general person that I went to for advice about everything!

Couldn't rate high enough. It's a cliché, but 5 stars isn't enough.

July 10, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Pete
Thank you for taking the time to submit a review. We're delighted to read you had such a positive experience and felt well looked after. We will share your feedback with the team.
We hope to see you again next time.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Great service

I had a very positive experience with JLM Mortgage Services. My broker was Jonathan Murphy - who helped me in two mortgages. Very knowledgeable and easy to work with, promptly replied to any queries. Explained the process in detail. I will recommend JLM and Jonathan to anyone looking for mortgage broker services.

June 21, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi there
Thank you for taking the time to submit a review. We're so pleased to hear you had such a great experience and hope to see you again next time.
Best wishes
JLM Customer Care

Rated 5 out of 5 stars

Amazing 👏🏻

I first contacted Gareth when I was thinking about buying a property, as a first time buyer I was pretty clueless but he has made everything so smooth and explained everything in terms I will understand and I never feel stupid asking a question (and there were alot of them!!) I would 10000% recommend!! So so happy with the service he provided

June 18, 2024
Unprompted review
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Reply from JLM Mortgage Services

Hi Morgan
Thank you for taking the time to submit a fantastic review. We're so pleased to hear you had such a positive experience and hope to see you again next time.
Wishing you the very best in your new home!
JLM Customer Care

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