Joe's Airport Parking Reviews 

1,639
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I made a minor mistake on my arrival time. I have spent now an hour trying to alter the time of arrival by 30 minutes with a total time for using the parking lot is less than 24 hours. I believe thi... See more

Rated 2 out of 5 stars

Valet parking our car was good. However, the transportation bus to airport was performing departures and arrivals at the same time. We (and others) were let outside the luggage carousels - bottom... See more

Rated 1 out of 5 stars

I will be SUEING ! Joes airport parking in Los Angeles Hot my car because he decided to cut in front of me & didn’t even make sure he had enough space no signal on or anything he hit my car & still co... See more

Rated 1 out of 5 stars

Close to the airport and seemed safe enough. Be prepared to find your catalytic converter stolen upon return from your trip. When reported, the employee stated that these thefts occur many times a mon... See more

Company details

  1. Valet Parking Service
  2. Car Accessories Store

Information provided by various external sources

Joe’s Airport Parking has always provided Los Angeles International Airport (LAX) parking services at affordable prices. We have over 1400 parking spaces, the best prices, and the most helpful staff. Why pay more to park at Los Angeles Airport? Park your vehicle with us for less and have your vehicle serviced while you are away. We offer car wash, auto detailing, and oil changes while you’re away on your trip. Be sure to make a reservation on our website to reserve your space and receive the lowest price available. We thank you for choosing Joe’s Airport Parking!


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(1,639)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Easy parking and fast pick up.

September 6, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 1 out of 5 stars

That guy Santos is very rude

That guy Santos is very rude. Not understanding of the situation, where if my flight was late has nothing to do with me picking up the car late and in turn charged me extra money. I don't even have time to begin the bad vibes he gave me. I have no control of the weather so why should I pay extra for mother nature or the pilot's fault?!

September 6, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Dear Mr. Lam.

My apologies for the rude service you received upon your return to Joe's. Please contact me at tevans@joesaurportparking.com, and I would be happy to assist with the situation on your delayed flight.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Excellent friendly service.

September 4, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Good Experiences for Years

Had great experience with Joe's over the years. Drop off and pickup is usually quick and painless.

September 4, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Great deal

Very convenient, dependable, and reasonably priced.

September 4, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Easiest place to park

September 1, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Stress free and easy

It was easy to book, drop off, and pick up! Thanks for the stress free parking!

August 31, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Easiest place to get into and is…

Easiest place to get into and is located right next to a hotel I sometimes stay at. Rate are pretty good and the service is excellent. I've been parking there for the past 8 years.

August 31, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

staff was fast helpful and on point

August 31, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Joe parking make me happy

August 31, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Love making reservations and using the…

Love making reservations and using the valet, car is ready every time and bus service is timely and works beautifully.

August 31, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Excellent customer service and good…

Excellent customer service and good location next to LAX...

August 31, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Very good service

Very good service I have to stayed here three different times shuttle is always on time the valet parking is great the service I like it easy to book in general it has been good for me close to airport in the 3 times I have my had any issue or problems with this place.

August 31, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Picked us up promptly and car was ready…

Picked us up promptly and car was ready and helped us load it. Good job!

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

This team is always on time and very…

This team is always on time and very professional. I have never had to wait an unfair amount of time. Valet service is a great value!

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Great parking garage

Great parking garage. Always a bus available to take you to destination.

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 4 out of 5 stars

i like the service alot

i like the service alot. best thing is all the shuttles.

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Convenient

Convenient , easy

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 1 out of 5 stars

Waited 25 minuets to be picked up by…

Waited 25 minuets to be picked up by the shuttle bus. Driver told several people we didn’t go to the hotel next door. He then picked up an entire family to take to the same hotel. Left everyone on the bus while he went to get them a bellboy. Finally got to the parking garage and they could not find our car. Took another 15 minuets to get our car. Not a good experience at all.

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Dear George,

My sincerest apologies for your most recent parking experience at Joe's Airport Parking. I would appreciate the opportunity to speak with you to make this right and hopefully win back your trust. Please contact me at: tevans@joesairportparking.com

Sincerely,

Thomas Evans
General Manager - Joe's Airport Parkin

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