Joe's Airport Parking Reviews 

1,639
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I made a minor mistake on my arrival time. I have spent now an hour trying to alter the time of arrival by 30 minutes with a total time for using the parking lot is less than 24 hours. I believe thi... See more

Rated 2 out of 5 stars

Valet parking our car was good. However, the transportation bus to airport was performing departures and arrivals at the same time. We (and others) were let outside the luggage carousels - bottom... See more

Rated 1 out of 5 stars

I will be SUEING ! Joes airport parking in Los Angeles Hot my car because he decided to cut in front of me & didn’t even make sure he had enough space no signal on or anything he hit my car & still co... See more

Rated 1 out of 5 stars

Close to the airport and seemed safe enough. Be prepared to find your catalytic converter stolen upon return from your trip. When reported, the employee stated that these thefts occur many times a mon... See more

Company details

  1. Valet Parking Service
  2. Car Accessories Store

Information provided by various external sources

Joe’s Airport Parking has always provided Los Angeles International Airport (LAX) parking services at affordable prices. We have over 1400 parking spaces, the best prices, and the most helpful staff. Why pay more to park at Los Angeles Airport? Park your vehicle with us for less and have your vehicle serviced while you are away. We offer car wash, auto detailing, and oil changes while you’re away on your trip. Be sure to make a reservation on our website to reserve your space and receive the lowest price available. We thank you for choosing Joe’s Airport Parking!


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(1,639)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, close to airport.

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 4 out of 5 stars

Everything went smoothly as far as…

Everything went smoothly as far as reservation and drop off and pick up. The only issue I had was the driver that picked us up. He was aggressive in his driving. I have a broken shoulder and we were being bummed and bounced around the van because of his braking and style of driving. I was trying to hold my arm to not get hurt. Everyone in the van were not very happy.

August 30, 2018
Unprompted review
Rated 4 out of 5 stars

Efficient

Efficient, great location. Only issue, the driver who brought us back to the lot from the airport, did not help at all with our luggage. Going to the airport was pretty smooth.

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Always picks up and drops off in a…

Always picks up and drops off in a timely manner!

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 4 out of 5 stars

Location

Location, location, location. But they can be overcrowded even when you make reservations. So I have to take one star away for that.

August 30, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service...

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Great service and frequent pickups for…

Great service and frequent pickups for short wait times at airport arrival. Great overall but higher prices come with that quality would be the only negative with less discounts.

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 2 out of 5 stars

Let departures out on arrival level. Major inconvenience!

Valet parking our car was good. However, the transportation bus to airport was performing departures and arrivals at the same time. We (and others) were let outside the luggage carousels - bottom level. My husband had major back surgery 2 months before and I am handicapped. It was quite difficult and time consuming getting to United’s check in.

Upon our return, we were picked up promptly.
Checking out at Joe’s parking was easy.

August 30, 2018
Unprompted review
Rated 5 out of 5 stars

Close to the airport

Close to the airport, good pricing.

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Quick & Easy

Quick & Easy! I had the best experience. Pulled right up to valet and withing 5 minutes, our shuttle arrived to take us to LAX. Upon return, Joe's Shuttle picked us up at our terminal - again, 5 minute wait. Our car was waiting for us at the valet as we returned to the parking structure! I've never had a better experience parking at LAX.

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 1 out of 5 stars

Terrible

Terrible, this place used to be good before Joe’s took over, shuttle bus drove by without stopping, next one was full. I was at terminal 1 so valet was called in early (obviously), but had to wait 15 minutes to get it when I got to the lot. My fee was pre-paid, but I had to wait in line to get receipt for valet....I won’t be back!

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Dear Robert,

My sincerest apologies for your most recent parking experience at Joe's Airport Parking. I would appreciate the opportunity to speak with you to make this right and hopefully win back your trust. Please contact me at: tevans@joesairportparking.com

Sincerely,

Thomas Evans
General Manager - Joe's Airport Parkin

Rated 5 out of 5 stars

My go-to!

I use Joe's valet parking at LAX; great service. Always book in advance online and be sure to bring your printed reservation.

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Always very quick to check you in and…

Always very quick to check you in and get you onto a shuttle. Short distance to terminals, hardly any waiting on out bound! Pickups on return seem quick and getting car and paying are fast, as well. Pricing is good, I like the valet service versus driving around to find a spot and then dragging bags to find where the shuttle is - what's not to like !

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Great experience

Great experience. Easy drop off and car was ready upon arrival. Will definitely use them again

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Very good service

Very good service. I lost my claim ticket and they made every effort to find my keys and did not even accept my tip

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Easy to get to

Easy to get to. Car was taken care of while we were gone. No complaints

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Joe's is the GO TO at LAX

They are so easy to book online, service is fast and effecient and you can't beat the location!!

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 5 out of 5 stars

Great service.

August 30, 2018
Unprompted review
Joe's Airport Parking logo

Reply from Joe's Airport Parking

Thank you for your feedback, and happy to hear that you had a positive experience. Hope to have you back with us soon.

Thomas Evans - General Manager

Rated 2 out of 5 stars

If you know exactly what you are…

If you know exactly what you are supposed to do it is fine. They do not explain anything. The staff at night when I came to pick up were upset because I did not keep a copy of my reservation and apparently it is too hard to look it up on the computer. The website should inform you that you need to print a copy of the reservation and it keep it for pick up. I will not use Joe's parking again.

August 30, 2018
Unprompted review

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