My change of tenancy in Solihull went smoothly. I found the local staff always helpful and friendly, whilst maintaining their high standards of professionalism. A special shout out to those involved:... See more
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Customer care for Tenants NILL ! Even after a 25 year tenancy with the same Landlord. Shepherds shirk their responsibility of looking after tenants. They only look after their own pockets and bump u... See more
Company replied
The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma, Shennay and Rebecca is exceptional. The renewals... See more
Company replied
Many thanks to Caitlin, Alan and team for being super efficient & friendly in sorting our tenancy out so quick! Quick responses to emails & messages, prompt action & expert guidance! Thank you so mu... See more
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Company details
About John Shepherd Estate Agents - Solihull & Shirley
Written by the company
Established in 1991, we have grown considerably to encompass a number of key offices in West Midlands, South Warwickshire and Staffordshire, whilst retaining the original ethos as the core value of the firm.
John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices
John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices
Contact info
Station Road 45, B91 3RT, Solihull, England, United Kingdom
- 0121 703 1850
4.4
Excellent
110 reviews
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I would like to give a massive shout…
I would like to give a massive shout out to Lauren Foster for all the assistance and understanding for my struggles, without her agreement through my struggles, I would have found living very difficult and she has been very supportive all the way through, and the responses back has allowed me to not worry too much.
Thank You and a definite life saver.
February 9, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your kind words. We are pleased to hear that Lauren provided you with the support and understanding you needed during this difficult time. We look forward to continuing to support you moving forward.
Solihull branch.
Used the Solihull branch.
My agent Caitlin was very good and made the move process as quick and as painless as possible.
One annoying thing when dealing with this estate agent were the rings my guarantor had to jump through. He supplied photo ID, 3-months of payslips but was still told he needed to allow a 3rd party to link to his bank account to verify his pay. I don’t know when payslips became unsatisfactory, never had to do this before and was skeptical of allowing access.
They also requested to meet my guarantor in person with his ID, never heard that one before. After a back and forth they suggested using the post office to certify a copy for a small fee.
Finally, after all the issues with verifying my guarantor, I received an email that I still needed to supply my ID. I already signed the tenancy and had the keys to the property.
Overall, pretty bad experience, the staff are really friendly, the process they have in place is ridiculous, wouldn’t recommend
February 6, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you for your feedback and for highlighting Caitlin's excellent support during your move. I'm sorry to hear about the frustrating verification process for your guarantor and the additional ID request after signing the tenancy. We strive for customer-centric service and will review our procedures to ensure a more reliable experience in the future. We appreciate your honesty and hope you'll consider us again for any future needs.
Thank you to Millie for being so…
Thank you to Millie for being so helpful and answering queries with urgency she was a star!
February 6, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your kind words, Lucy, we are pleased to hear that Millie was able to support you efficiently. We look forward to continue working with you moving forward.
Had such a pleasant and wonderful…
Had such a pleasant and wonderful experience with Maisy Smith. Maisy was extremely knowledgeable and could not help us enough with the process. Highly recommend!
February 6, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your kind words, Ryan. We are pleased to hear you had such a great experience with Maisy and found her support to be reliable and trustworthy. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Brilliant Service, help and advice
First time we have used John Shepherd to help rent our property after the last tenant left in December 2025. The team, Caitlin and Senka, were in touch with us throughout the whole process from taking pictures, advertising, arranging viewings and conducting them, to arranging the contracts and getting everything in place has been seamless for us. Excellent service and we thank them both very much.
February 6, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your wonderful review, Del Singh. We are thrilled to hear that Caitlin and Senka provided you with excellent service throughout the entire process of renting your property. We look forward to supporting you again in the future.
Thank you so much Millie
Thank you so much Millie, wonderful property manager, special props:)
February 6, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your kind words. We are thrilled to hear that Millie provided you with wonderful service. We look forward to welcoming you back soon!
Great experience
Great experience with this estate agents. Thank you Millie for your help
February 6, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your kind words. We are pleased to hear you had a great experience working with Millie. We look forward to assisting you again in the future.
Millie Kirby was extremely helpful and…
Millie Kirby was extremely helpful and really friendly, would definitely recommend!
February 2, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for taking the time and sharing a lovely review about Millie, wonderful to hear, we will share this feedback with her.
Great experience
Had a great experience with Millie Kirby, she was extremely helpful.
January 15, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your kind words and sharing your experience with Millie. We look forward to welcoming you back soon.
Millie Kirby was so kind and helpful!
November 29, 2025
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your kind words. We are thrilled to hear that Millie Kirby provided you with such helpful and kind service.
Had a great conversation with Millie…
Had a great conversation with Millie Kirby she was polite and very helpful, Thank you !
February 6, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you for your kind words. We are thrilled to hear you had a great conversation with Millie and found her polite and helpful. We look forward to welcoming you back soon.
Millie Kirby went above and beyond to…
Millie Kirby went above and beyond to help me. She is a star!! Thank you Millie
February 6, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your kind words. We are pleased to hear that Millie went above and beyond to provide you with such fantastic support. We look forward to welcoming you back soon.
Millie was really helpful and made sure…
Millie was really helpful and made sure everything was running smoothly
February 6, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your kind words, Cailin. We are thrilled to hear that Millie was really helpful and ensured everything was running smoothly. We look forward to assisting you again soon.
Shennay
Shennay
Very receptive, supportive, informative, prompt and clear response to queries and concerns.
I would always recommend them to friends.
February 6, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you for your kind words. We are thrilled to hear that you found our service to be supportive, informative and prompt. Your recommendation means a lot to us, and we look forward to providing you with reliable and trustworthy service in the future.
Thanks Maisy
Maisy is always amazing, helping me with all my maintenance queries! I can’t thank her enough!
January 13, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your kind words. We are pleased to he that Maisy has been amazing in helping you with all your maintenance queries. We look forward to supporting you again in the future.
Maisy couldn’t be more helpful with my…
Maisy couldn’t be more helpful with my property and maintenance enquiries. Thank you!
February 5, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for taking the time and sharing a lovely review about Maisy, we will share this feedback with her.
Our property manager Maisy Smith has…
Our property manager Maisy Smith has been a brilliant help for us solving all of our problems.
February 5, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for taking the time and sharing a lovely review about Maisy, we will share this feedback with her.
Fantastic experience
Had a fantastic experience with John Shepherd. Maisy Smith was amazing. Always so helpful and extremely quick to respond to everything.
January 30, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you for taking the time to share such a lovely review with us, we are so pleased to hear. We will share your feedback with Maisy.
Had a great experience with John…
Had a great experience with John Shepherd Solihull branch Maisy has been exceptional would use again for sure
February 3, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for taking the time and sharing a lovely review about Maisy, we will share this feedback with her.
Had a great experience speaking with…
Had a great experience speaking with millie kirby, she was lovely and polite very helpful. Thank you
January 31, 2026
Unprompted review
Reply from John Shepherd Estate Agents - Solihull & Shirley
Thank you so much for your lovely review about Millie, we are so pleased to hear.
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