John Shepherd Estate Agents - Solihull & Shirley Reviews 110

TrustScore 4.5 out of 5

4.4

Station Road 45, B91 3RT Solihull, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My change of tenancy in Solihull went smoothly. I found the local staff always helpful and friendly, whilst maintaining their high standards of professionalism. A special shout out to those involved:... See more

Rated 1 out of 5 stars

Customer care for Tenants NILL ! Even after a 25 year tenancy with the same Landlord. Shepherds shirk their responsibility of looking after tenants. They only look after their own pockets and bump u... See more

Company replied

Rated 5 out of 5 stars

The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma, Shennay and Rebecca is exceptional. The renewals... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Caitlin, Alan and team for being super efficient & friendly in sorting our tenancy out so quick! Quick responses to emails & messages, prompt action & expert guidance! Thank you so mu... See more

Company replied


Company details

  1. Real Estate Agents

About John Shepherd Estate Agents - Solihull & Shirley

Written by the company

Established in 1991, we have grown considerably to encompass a number of key offices in West Midlands, South Warwickshire and Staffordshire, whilst retaining the original ethos as the core value of the firm.

John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices

Contact info

  • Station Road 45, B91 3RT, Solihull, England, United Kingdom

  • 0121 703 1850

4.4

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Millie went above and beyond, cannot recommend enough. Helpful and responsive. Thank you

February 4, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share your lovely review, your feedback will be shared with Millie.

Rated 5 out of 5 stars

Millie who was very helpful - Great Service

I spoke to Millie who was very helpful! Great service :)

January 30, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time and sharing a lovely review about Millie, we will share this feedback with her.

Rated 5 out of 5 stars

Millie kirby

Had a great experience using John Sheperd. I spoke with a young lady called Millie kirby. She was very helpful.

January 21, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time and sharing a lovely review about Millie, we will share this feedback with her.

Rated 5 out of 5 stars

Millie Kirby is a star!

Millie Kirby is a star!! Amazing service and very polite girl.

January 15, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time and sharing a lovely review about Millie, we will share this feedback with her.

Rated 5 out of 5 stars

Maisy Smith was very helpful

January 28, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time and sharing a lovely review about Maisy, we will share this feedback with her.

Rated 5 out of 5 stars

John Shepherd were very efficient and…

John Shepherd were very efficient and in particularly Natasha Watkins who kept me fully in the loop from the date the apartment was listed until it completed
Very quick to respond to my emails

January 28, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share a lovely review with us - we will ensure this is shared with Natasha.

Rated 5 out of 5 stars

A positive experience using John Shepherd

A positive experience using this company. A big thanks to Tracey in dealing with my move in and a massive thanks to Maisy for helping with my leaving the property.

January 30, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share such a lovely review. We will share your feedback with Maisy and Tracey

Rated 5 out of 5 stars

Maisy is a star !

Maisy has been looking after my rental property in Solihull and has consistently been professional, reliable, and prompt in responding to any queries I’ve had. Communication has always been clear and efficient, and I’ve felt well supported throughout the management of my property. I am extremely pleased with my decision to have my property managed by John Shepherd and would not hesitate to recommend their services.

December 22, 2025
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you for your wonderful review, Vipin. We are thrilled to hear and we will pass your feedback onto Maisy.

Rated 5 out of 5 stars

Rental Property

We have been using John Shepherd Solihull for renting out our flat and have found all staff very friendly and efficient. Maisy Smith is our Property Manager and kindly deals with all routine matters as well as things that crop up along the way - she is very professional and reliable for which we are very grateful.

January 30, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you for taking the time to share such a lovely review, we are so pleased to here and will ensure that your feedback is shared with Maisy.

Rated 5 out of 5 stars

Good property manager

When I, a landlord, went to the JS offices in Solihull to talk about some details concerning my rented property, Maisy Smith was very responsive and professional. She is following up on the issues raised and keeps me well informed. She is a very good property manager.

January 22, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share such a great review. We will share this with Maisy!

Rated 5 out of 5 stars

Trinity Cottage -Maisie has been particularly helpful in…

Maisie has been particularly helpful in arranging access with our tenant for repairs to Trinity Cottage in Knowle. Very prompt response to my emails and queries....cheerful and efficient - a great combination!
Thank you Maisie...Sue

January 14, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share such a lovely review. We will share this with Maisy.

Rated 5 out of 5 stars

Friendly Service - Maisy Smith

Friendly, polite and efficient service from Maisy Smith in support of our property management

January 28, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share your lovely review. We will share this with Maisy.

Rated 5 out of 5 stars

Fantastic support and management of…

Fantastic support and management of property letting. Maisy Smith has been outstanding in all communications and interactions, very professional and friendly and has been so helpful.

December 1, 2025
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share your lovely review. We will share this with Maisy.

Rated 5 out of 5 stars

Since Maisy Smith has taken over the…

Since Maisy Smith has taken over the management of my rental property, I have received a really engaged service from Maisy. Maisy's attentiveness to maintenance matters, communication to both the tenants and myself and ensuring that things run smoothly are really very much appreciated.

Well done Maisy.

Duncan Brown.

January 26, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share your lovely review. We will share this with Maisy.

Rated 5 out of 5 stars

Maisy was efficient and very helpful

Maisy was efficient and very helpful. A pleasure to deal with.

January 29, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share your lovely review. We will share this with Maisy.

Rated 5 out of 5 stars

Maisy Smith

Its our pleasure working with Maisy Smith who was professional and quick to resolve our concern on an agreement, we appreciate your support and communications on the rental property.

June 9, 2025
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share your lovely review. We will share this with Maisy.

Rated 3 out of 5 stars

Maisy Smith is very helpful and…

Maisy Smith is very helpful and professional, she responds to emails quickly. She has improved the service!

January 29, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share your lovely review. We will share this with Maisy.

Rated 5 out of 5 stars

Very freindly service.

Very freindly service.
Good communication.
Allways helpfull.
Very nice contact to Maisy Smith

July 7, 2025
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share your lovely review. We will share this with Maisy.

Rated 5 out of 5 stars

Quick response

Quick response

January 28, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for your great review.

Rated 5 out of 5 stars

Good Service

Prompt and helpful responses from Maisy dealing with our property in Kings Norton.

January 29, 2026
Unprompted review
John Shepherd Estate Agents - Solihull & Shirley logo

Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you so much for taking the time to share your lovely review. We will share this with Maisy.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look