Jolie Beauty USA Reviews 

368
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the gorgeous colors and high quality of the eyeshadow palettes, noting that the formulas blend smoothly, feature great pigmentation, and last all day without creasing. Many people also appreciate the beautiful packaging and find the various items entirely worth purchasing for their makeup collection. However, some reviewers were not happy with the extended shipping times, unexpected delivery delays, and occasional stock issues. Reviewers additionally reported frustrating experiences dealing with unhelpful or unresponsive customer support when trying to resolve missing items or damaged products. A few individuals also mentioned receiving items with minor damages or colors that looked different from online images.

What people talk about most

Product

Customers had positive experiences with product, praising the gorgeous colors, impressive pigmentation, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Quality

Clients share positive opinions on quality, highlighting gorgeous colors, excellent pigmentation, and... See more

Order

Users describe ambiguous experiences with their orders, reflecting a sharp split in customer satisfaction. On... See more

Customer service

People report negative experiences with customer service, describing it as awful, poorly managed, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My Ozzmosis palette took longer than the stated two weeks to ship, but it was worth waiting for—beautiful shadows and such smooth glitters! Everything arrived in pristine condition. This palette is ve... See more

Rated 4 out of 5 stars

Great product with great pigmentation. Shipping took a bit of time. I know it’s a UK based facility so I wasn’t too worried about that. Overall, it was a great experience. ❤️


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3.5

Average

TrustScore 3.5 out of 5

368 reviews

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3.5

All reviews

(368)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Low priced, fast shipping and amazing quality!

Low priced, fast shipping and amazing quality!
What more could you possibly need?!
I absolutely love my Intergalactic palette from Jolie Beauty, I didnt know if it was a scam or not at first, but I was pleasantly surprised and relived that it wasn't!
I'm planning on buying more from them, and I highly recommend. The products are very pigmented and both suit for daily use as well as for fancier use!

October 5, 2020
Unprompted review
Jolie Beauty USA logo

Reply from Jolie Beauty USA

That's so lovely, thank you so much! We're really pleased that you love the Intergalactic Palette! xxx

Rated 5 out of 5 stars

Perfect for date night!

So a while back I decided to give the Uniglow face serum stuff a try, after seeing fab reviews. Also to support a cracking independent brand.

After giving it a good bottle before leaving this review I can happily report that I'm in love with it!

Being one of those people that generally doesn't get "ready", with a full face of makeup if someone spontaneously suggests pub, I'm always a little conscious of the dry skin I suffer with on my forehead. Was so keen to try this.

These days I can happily go to the pub on date night and not have to worry about waking up to a pillow-full of dead skin after my husband has taken advantage of me being cider drunk and having no children around!

A cruelty free (if we discount my husband taking advantage of me being cider drunk) and ethical brand deserving of all it's success.

Just ordered my second bottle !

August 31, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I bought their uniglow serum and golden skies eyeshadow palette.
I've seen amazing reviews of the uniglow serum but I personally don't see a big difference when using it, but I think that might just be me.
The eyeshadow palette on the other hand... Wow. I'm obsessed. The colors are so pigmented and just stunning. The glitter shades are amazing too. I highly recommend Jolie beauty. I'm from Denmark and the shipping went smoothly.

July 15, 2020
Unprompted review
Rated 3 out of 5 stars

Mixed experience, issue resolved eventually

UPDATE: Customer service have been in touch to say they have resent the order now which I am happy with. All in all took too long and felt I had to chase company more than I should.

Original post:
I ordered a few things, around £50 of makeup a few weeks ago. I paid extra for express 2 day delivery and 19 days later it is still not here.

I have emailed them repeatedly, they told me it would need to be at least 10 days late before they would look into it.

I was told they'd finally look into it 6 days ago and still haven't heard anything. They haven't suggested re-sending it or refunding me. Not happy at all.

June 30, 2020
Unprompted review
Rated 5 out of 5 stars

Luxury products

Luxurious products - I love the uniglow range. I started with the facial oil now I have the eye gel, face mist and the new cleansing balm which smells and feels like a spa facial treatment. My skin feels truly amazing and the customer service is outstanding. Thank you Jolie Beauty!

June 23, 2020
Unprompted review
Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE!

So impressed with the customer service at Jolie Beauty!

I've always been such a fan of their makeup (never found such creamy blendable shadows before!), so I decided to treat myself to one of their bundles.

Unfortunately a few of the items in the bundle were unavailable (only some of the smaller less important ones as well), however a customer service representative emailed me saying that instead of the missing items I could pick any 2 lipsticks (which look amazing!) and their new pro blending sponge to make up for this!

I'm endlessly impressed as these items are even more desirable to me than the unavailable products and came in at a much higher value!

So impressed with the customer service and quick responses at Jolie beauty, will probably leave a review on their website of my items once received and I've had a chance to play! Although judging from previous palettes I've received from Jolie I daresay these will be amazing too!

Would always recommend Jolie beauty as my favourite high end, cruelty free, high pigment, yet affordable makeup brand!

Go on- treat yourself! ;)

May 28, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect and amazing Quality!

Love this brand and pigments within the eyeshadow pallets! Highly recommend everyone to grab one while you can! I use them as much as I can!!!

May 27, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing
Love everything on jolie beauty, bought 3 eyeshadow pallets and eye lash , absolutely amazing!

May 27, 2020
Unprompted review
Rated 5 out of 5 stars

LOVE!!!!

I absolutely love the palettes from Jolie beauty!! I couldn’t recommend them more!! The colours and quality are amazing!!

May 27, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered the Jolie Intergalactic…

I ordered the Jolie Intergalactic Palette and I love it! The colors are very vibrant, long lasting and fun to play with. My order did take a while to get to me, but I live in Seattle, and it's currently COVID-19 quarantine, so it wasn't a big surprise. I also ordered lashes and the lash lock glue; after some practice I got them down and they look awesome too!

May 27, 2020
Unprompted review
Rated 5 out of 5 stars

Jolie beauty convert!

I purchased an eyeshadow palette and eye serum during lockdown not expecting them to come for a while with postage delays and they still turned up with in a few days.

I am absolutely in love with the pallete the colours are so vibrant and they blend so well. The pictures on the website do not do it justice I can't wait to buy some more palettes.

The eye serum is lovely my skin feels smoother and my dark circles have gone.

Overall excellent service and quality I don't think I will buy eye shadow pallets from any where else again!

May 25, 2020
Unprompted review
Rated 5 out of 5 stars

Amaxing product never been happier with…

Amaxing product never been happier with something I've ordered fof my skin. Was gonna subscribe but I eD put off by the comments on here. I messed them and that explained if you want the discount you have to have a minimum amount of 3 orders. No problem subsribed this suff works

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, arrived so quickly and was absolutely gorgeous. The best pallette I've ever owned. 💜

May 22, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect!

Great products, great service and great speedy delivery. Couldn’t be more happier with my order. Would certainly buy again

May 22, 2020
Unprompted review
Rated 5 out of 5 stars

35 sunset eyeshadow palette

I ordered the 35 sunset eyeshadow palette was very pleased with the pigment on it and the matte colours were highly pigmented and the glitter eyeshadows were too

May 22, 2020
Unprompted review

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